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AutoSSL trouble after update from 70.x to 78.0.18

Discussion in 'Security' started by spaschke, Mar 27, 2019.

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  1. spaschke

    spaschke Registered

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    Before updating, AutoSSL was functioning correctly according to the logs.

    After the update, I'm receiving the errors below:

    FAILED: The DNS DCV check (X.server.X.com IN CNAME) did not return the expected value (X.X.comodoca.com).
    Attempting HTTP DCV preflight check …
    FAILED: Cpanel::Exception/(XID henjre) The system queried for a temporary file at “http://server.X.com/.well-known/pki-validation/X.txt”, but the web server responded with the following error: 404 (Not Found). A DNS (Domain Name System) or web server misconfiguration may exist.
    at /usr/local/cpanel/Cpanel/SSL/DCV.pm line 404.

    I've reviewed the errors covered in the stickied post, but they don't appear to be related to this message. Where should I go from here?
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello @spaschke,

    Can you open a support ticket so we can take a closer look at the system to see why the AutoSSL validation process is failing for that account? Post the ticket number here once it's opened and I'll link this thread to it.

    Thank you.
     
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  3. spaschke

    spaschke Registered

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    After digging further, I've realized that the functionality wasn't working previously, either, but in the end, I don't intend to enable the functionality anyway - the domain is covered by an OV certificate.

    If the behavior is unintentional, I'd still gladly send a ticket, but otherwise, it looks like I should just disable AutoSSL to avoid future unnecessary warnings.

    Thanks
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello @spaschke,

    The errors are only intentional if the domain doesn't use the name servers associated with the cPanel server and the verification TXT file referenced in the log output is not accessible over Apache. Disabling AutoSSL for the account will address the issue, but feel free to contact us again should you encounter additional issues with AutoSSL.

    Thank you.
     
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