AutoSSL wildcard and 'lacks domains' notifications

[alexbrett]

I've been having an issue whereby every time an AutoSSL (Lets Encrypt) certificate gets renewed, my customers are getting notifications like:


However, these subdomains are covered, as the certificate has a wildcard in it, for example:


I note in the contact manager, it states:
This setting also requires you to enable the Notify when AutoSSL has renewed a certificate and the new certificate lacks at least one domain that the previous certificate secured. setting in WHM’s Manage AutoSSL interface (WHM >> Home >> SSL/TLS >> Manage AutoSSL).

So I thought I could turn that off, however, I don't have that option under the Manage AutoSSL interface, I only have the following:


Is there something I need to do to get the option described so I can disable these notifications, as I keep getting queries from my users concerned that their SSL is broken when it isn't?

 

[cPRex]

Hey there! I'm not seeing that text when I search WHM >> Contact Manager. Can you let me know specifically what cPanel version you are using and what option in Contact Manager you see that text under?

 

[alexbrett]

I'm running cPanel v92.0.9 (latest RELEASE version) - the exact options I see in contact manager are:

Obviously I can disable the notifications here, but as I understand it that'd only disable them for me, I'd have to manually do that for every single user's notifications, so ideally I want the option described in "Manage AutoSSL" to disable it there entirely?

 

[cPRex]

Thanks for that screenshot - that's exactly what I needed to see.

If you want to disable AutoSSL notifications at the user level you'd want to use the WHM >> Manage AutoSSL page under the "Options" tab. That will keep end users from receiving notifications about the AutoSSL Renewal process.

 

[alexbrett]

The problem is as per my first set of screenshots in the options tab I can only choose between users getting notifications for all events, failures/warnings/deferrals, failures, and all disabled - I want the option to explicitly disable the "new certificate lacks one or more of the website's domains" notifications, but leave the rest (so I can leave the users set to get other failures/warnings/deferrals), i.e. the option described in the contact manager, but that doesn't seem to be present in the "Manage AutoSSL" Options tab?

 

[cPRex]

There isn't quite that level of control over the user-level notifications. If you'd like to see that specifically added to the list, it would be best to use the link in my signature to open a feature request to ask to have that added to the product.