autossl_check frequently triggering "script is stuck"

[Kenric Ashe]

Have been getting these "script is stuck" email notifications more often for the past 6 weeks. Last month it happened 5 times. This month so far twice. Why does it so often take so long for autossl_check to execute or why does it hang?

Here is the contents of the most recent email which advised me to include in this ticket:

PID: 680178
File Name: /usr/local/cpanel/bin/autossl_check
Command Line Path: /usr/local/cpanel/bin/autossl_check --all
Cutoff Time: 3h
COMMAND PID USER FD TYPE DEVICE SIZE/OFF NODE NAME
autossl_c 680178 root cwd DIR 253,0 4096 2 /
autossl_c 680178 root rtd DIR 253,0 4096 2 /
autossl_c 680178 root txt REG 253,0 24572688 18761 /usr/local/cpanel/bin/autossl_check
autossl_c 680178 root mem REG 253,0 124640 1571388 /lib64/libselinux.so.1
autossl_c 680178 root mem REG 253,0 209120 1569921 /lib64/libidn.so.11.6.1
autossl_c 680178 root mem REG 253,0 12592 1571406 /lib64/libkeyutils.so.1.3
autossl_c 680178 root mem REG 253,0 113102 287412 /usr/local/cpanel/3rdparty/perl/536/lib/x86_64-linux/auto/POSIX/POSIX.so
autossl_c 680178 root mem REG 253,0 8223 418865 /usr/local/cpanel/3rdparty/perl/536/cpanel-lib/x86_64-linux/auto/Cpanel/XSLib/File/File.so
autossl_c 680178 root mem REG 253,0 1258542 277597 /usr/local/cpanel/3rdparty/lib64/libldns.so.3.2.0
autossl_c 680178 root mem REG 253,0 373904 418805 /usr/local/cpanel/3rdparty/perl/536/cpanel-lib/x86_64-linux/auto/DNS/LDNS/LDNS.so
autossl_c 680178 root mem REG 253,0 30824 413579 /usr/local/cpanel/3rdparty/perl/536/cpanel-lib/x86_64-linux/auto/Ref/Util/XS/XS.so
autossl_c 680178 root mem REG 253,0 1601140 2494369 /var/db/nscd/hosts
autossl_c 680178 root mem REG 253,0 480238 288052 /usr/local/cpanel/3rdparty/perl/536/cpanel-lib/x86_64-linux/auto/Net/SSLeay/SSLeay.so
autossl_c 680178 root mem REG 253,0 30246 287394 /usr/local/cpanel/3rdparty/perl/536/lib/x86_64-linux/auto/File/Glob/Glob.so
autossl_c 680178 root mem REG 253,0 19961 418355 /usr/local/cpanel/3rdparty/perl/536/cpanel-lib/x86_64-linux/auto/URI/XSEscape/XSEscape.so
autossl_c 680178 root mem REG 253,0 37844 415697 /usr/local/cpanel/3rdparty/perl/536/cpanel-lib/x86_64-linux/auto/Crypt/Passwd/XS/XS.so
autossl_c 680178 root mem REG 253,0 280179 413572 /usr/local/cpanel/3rdparty/perl/536/cpanel-lib/x86_64-linux/auto/Sereal/Decoder/Decoder.so
autossl_c 680178 root mem REG 253,0 21099 287400 /usr/local/cpanel/3rdparty/perl/536/lib/x86_64-linux/auto/Hash/Util/Util.so
autossl_c 680178 root mem REG 253,0 374408 1732859 /usr/lib64/libgmp.so.3.5.0
autossl_c 680178 root mem REG 253,0 34431 288341 /usr/local/cpanel/3rdparty/perl/536/cpanel-lib/x86_64-linux/auto/Math/BigInt/GMP/GMP.so
autossl_c 680178 root mem REG 253,0 959986 288337 /usr/local/cpanel/3rdparty/perl/536/cpanel-lib/x86_64-linux/auto/CryptX/CryptX.so
autossl_c 680178 root mem REG 253,0 15078 288614 /usr/local/cpanel/3rdparty/perl/536/cpanel-lib/x86_64-linux/auto/PerlIO/utf8_strict/utf8_strict.so
autossl_c 680178 root mem REG 253,0 26670 287413 /usr/local/cpanel/3rdparty/perl/536/lib/x86_64-linux/auto/PerlIO/encoding/encoding.so
autossl_c 680178 root mem REG 253,0 46105 287539 /usr/local/cpanel/3rdparty/perl/536/cpanel-lib/x86_64-linux/auto/Encode/Encode.so
autossl_c 680178 root mem REG 253,0 2737475 141391 /var/cpanel/locale/en.cdb
autossl_c 680178 root mem REG 253,0 99170352 1738973 /usr/lib/locale/locale-archive
autossl_c 680178 root mem REG 253,0 43728 1572999 /lib64/libkrb5support.so.0.1
autossl_c 680178 root mem REG 253,0 106160 1701373 /usr/lib64/libsasl2.so.2.0.23
autossl_c 680178 root mem REG 253,0 111440 1601366 /lib64/libresolv-2.12.so
autossl_c 680178 root mem REG 253,0 60512 1601486 /lib64/liblber-2.4.so.2.10.3
autossl_c 680178 root mem REG 253,0 162080 1711271 /usr/lib64/libssh2.so.1.0.1
autossl_c 680178 root mem REG 253,0 244624 1569930 /lib64/libnspr4.so
autossl_c 680178 root mem REG 253,0 18720 1588663 /lib64/libplc4.so
autossl_c 680178 root mem REG 253,0 14528 1588718 /lib64/libplds4.so
autossl_c 680178 root mem REG 253,0 196056 1721356 /usr/lib64/libnssutil3.so
autossl_c 680178 root mem REG 253,0 1337200 1728414 /usr/lib64/libnss3.so
autossl_c 680178 root mem REG 253,0 185368 1743559 /usr/lib64/libsmime3.so
autossl_c 680178 root mem REG 253,0 361312 1743560 /usr/lib64/libssl3.so
autossl_c 680178 root mem REG 253,0 88600 1575135 /lib64/libz.so.1.2.3
autossl_c 680178 root mem REG 253,0 14664 1569875 /lib64/libcom_err.so.2.1
autossl_c 680178 root mem REG 253,0 174840 1571337 /lib64/libk5crypto.so.3.1
autossl_c 680178 root mem REG 253,0 946048 1572998 /lib64/libkrb5.so.3.3
autossl_c 680178 root mem REG 253,0 277704 1572996 /lib64/libgssapi_krb5.so.2.2
autossl_c 680178 root mem REG 253,0 330896 1601489 /lib64/libldap-2.4.so.2.10.3
autossl_c 680178 root mem REG 253,0 1971552 1722710 /usr/lib64/libcrypto.so.1.0.1e
autossl_c 680178 root mem REG 253,0 443416 1743090 /usr/lib64/libssl.so.1.0.1e
autossl_c 680178 root mem REG 253,0 10304 1571862 /lib64/libfreebl3.so
autossl_c 680178 root mem REG 253,0 364048 1727182 /usr/lib64/libcurl.so.4.1.1
autossl_c 680178 root mem REG 253,0 44528 1601369 /lib64/librt-2.12.so
autossl_c 680178 root mem REG 253,0 4514869 275609 /usr/local/cpanel/3rdparty/lib64/libunbound.so.8.1.20
autossl_c 680178 root mem REG 253,0 1924768 1570869 /lib64/libc-2.12.so
autossl_c 680178 root mem REG 253,0 15056 1601373 /lib64/libutil-2.12.so
autossl_c 680178 root mem REG 253,0 40872 1601347 /lib64/libcrypt-2.12.so
autossl_c 680178 root mem REG 253,0 596864 1601351 /lib64/libm-2.12.so
autossl_c 680178 root mem REG 253,0 20024 1601349 /lib64/libdl-2.12.so
autossl_c 680178 root mem REG 253,0 113904 1601353 /lib64/libnsl-2.12.so
autossl_c 680178 root mem REG 253,0 143368 1573032 /lib64/libpthread-2.12.so
autossl_c 680178 root mem REG 253,0 3452017 287205 /usr/local/cpanel/3rdparty/perl/536/lib/x86_64-linux/CORE/libperl.so
autossl_c 680178 root mem REG 253,0 20173 287377 /usr/local/cpanel/3rdparty/perl/536/lib/x86_64-linux/auto/Digest/MD5/MD5.so
autossl_c 680178 root mem REG 253,0 28097 413581 /usr/local/cpanel/3rdparty/perl/536/cpanel-lib/x86_64-linux/auto/Quota/Quota.so
autossl_c 680178 root mem REG 253,0 109082 415357 /usr/local/cpanel/3rdparty/perl/536/cpanel-lib/x86_64-linux/auto/Net/Curl/Curl.so
autossl_c 680178 root mem REG 253,0 13553 418719 /usr/local/cpanel/3rdparty/perl/536/cpanel-lib/x86_64-linux/auto/Guard/Guard.so
autossl_c 680178 root mem REG 253,0 35124 418440 /usr/local/cpanel/3rdparty/perl/536/cpanel-lib/x86_64-linux/auto/Promise/XS/XS.so
autossl_c 680178 root mem REG 253,0 1275693 289455 /usr/local/cpanel/3rdparty/perl/536/cpanel-lib/x86_64-linux/auto/DBD/SQLite/SQLite.so
autossl_c 680178 root mem REG 253,0 119020 287712 /usr/local/cpanel/3rdparty/perl/536/cpanel-lib/x86_64-linux/auto/DBI/DBI.so
autossl_c 680178 root mem REG 253,0 57574 287405 /usr/local/cpanel/3rdparty/perl/536/lib/x86_64-linux/auto/List/Util/Util.so
autossl_c 680178 root mem REG 253,0 14868 287408 /usr/local/cpanel/3rdparty/perl/536/lib/x86_64-linux/auto/MIME/Base64/Base64.so
autossl_c 680178 root mem REG 253,0 28379 287429 /usr/local/cpanel/3rdparty/perl/536/lib/x86_64-linux/auto/Time/HiRes/HiRes.so
autossl_c 680178 root mem REG 253,0 38322 416592 /usr/local/cpanel/3rdparty/perl/536/cpanel-lib/x86_64-linux/auto/DNS/Unbound/Unbound.so
autossl_c 680178 root mem REG 253,0 29042 416168 /usr/local/cpanel/3rdparty/perl/536/cpanel-lib/x86_64-linux/auto/CDB_File/CDB_File.so
autossl_c 680178 root mem REG 253,0 18065 287373 /usr/local/cpanel/3rdparty/perl/536/lib/x86_64-linux/auto/Cwd/Cwd.so
autossl_c 680178 root mem REG 253,0 59566 289063 /usr/local/cpanel/3rdparty/perl/536/cpanel-lib/x86_64-linux/auto/Class/XSAccessor/XSAccessor.so
autossl_c 680178 root mem REG 253,0 22825 287438 /usr/local/cpanel/3rdparty/perl/536/lib/x86_64-linux/auto/mro/mro.so
autossl_c 680178 root mem REG 253,0 46880 287424 /usr/local/cpanel/3rdparty/perl/536/lib/x86_64-linux/auto/Socket/Socket.so
autossl_c 680178 root mem REG 253,0 21186 287402 /usr/local/cpanel/3rdparty/perl/536/lib/x86_64-linux/auto/IO/IO.so
autossl_c 680178 root mem REG 253,0 12537 287437 /usr/local/cpanel/3rdparty/perl/536/lib/x86_64-linux/auto/attributes/attributes.so
autossl_c 680178 root mem REG 253,0 48033 288211 /usr/local/cpanel/3rdparty/perl/536/cpanel-lib/x86_64-linux/auto/JSON/XS/XS.so
autossl_c 680178 root mem REG 253,0 44155 287378 /usr/local/cpanel/3rdparty/perl/536/lib/x86_64-linux/auto/Digest/SHA/SHA.so
autossl_c 680178 root mem REG 253,0 21922 287391 /usr/local/cpanel/3rdparty/perl/536/lib/x86_64-linux/auto/Fcntl/Fcntl.so
autossl_c 680178 root mem REG 253,0 159312 1570553 /lib64/ld-2.12.so
autossl_c 680178 root mem-r REG 253,0 32768 19662 /var/cpanel/autossl_problems.sqlite-shm
autossl_c 680178 root 0r FIFO 0,8 0t0 4910651 pipe
autossl_c 680178 root 1w REG 253,0 26429647 757 /usr/local/cpanel/logs/error_log
autossl_c 680178 root 2w REG 253,0 26429647 757 /usr/local/cpanel/logs/error_log
autossl_c 680178 root 3w FIFO 0,8 0t0 4910653 pipe
autossl_c 680178 root 4w FIFO 0,8 0t0 4910653 pipe
autossl_c 680178 root 5r REG 253,0 2737475 141391 /var/cpanel/locale/en.cdb
autossl_c 680178 root 6w REG 253,0 75992 548016 /var/cpanel/logs/autossl/2023-08-10T20:23:01Z/json
autossl_c 680178 root 7w REG 253,0 32768 548017 /var/cpanel/logs/autossl/2023-08-10T20:23:01Z/txt
autossl_c 680178 root 8ur REG 253,0 45056 41784 /var/cpanel/autossl_problems.sqlite
autossl_c 680178 root 9u REG 253,0 0 19659 /var/cpanel/autossl_problems.sqlite-wal
autossl_c 680178 root 10ur REG 253,0 32768 19662 /var/cpanel/autossl_problems.sqlite-shm
autossl_c 680178 root 11u REG 253,0 36864 20706 /var/cpanel/letsencrypt-v2-dcvcache.sqlite
autossl_c 680178 root 12u sock 0,6 0t0 4910804 can't identify protocol
autossl_c 680178 root 13u unix 0xffff8801c277cb80 0t0 4910829 socket
autossl_c 680178 root 14u unix 0xffff8801693038c0 0t0 4910833 socket
autossl_c 680178 root 15u unix 0xffff880169303c40 0t0 4910834 socket
autossl_c 680178 root 16u unix 0xffff8801b1b798c0 0t0 4910835 socket
autossl_c 680178 root 17u unix 0xffff8802399aa840 0t0 4910836 socket
autossl_c 680178 root 18u REG 7,0 1274 297 (deleted)/tmp/EECL0eWXLH
autossl_c 680178 root 19u sock 0,6 0t0 4912757 can't identify protocol

 

[vanessa]

What SSL provider are you using?

 

[Kenric Ashe]

Let’s Encrypt

 

[vanessa]

If you go to WHM -> AutoSSL and refresh the log list and check the lastest full log, do you see any errors? I'd look toward the end where it should be finishing.

 

[Kenric Ashe]

Well first of all the list of logs indicates that the most recent at Aug 11 4:23:01 AM UTC is still in progress. It is currently 18:11 PM UTC so that was 14 hours ago. The logs indicate that AutoSSL runs every 3 hours, so it's odd that this hang hasn't triggered another "script is stuck" email, at least not yet. The log for the current in progress instance does not show any obvious reason for it hanging. There are some errors due to one domain being unmanaged, but the log continues after that. Near the end is only a warning that a subdomain "does not resolve to any IP addresses on the internet", then the following (and final) line is "4:23:07 AM Verifying local authority for 1 domain …". That appears to be where it froze because the previous log for an instance that did not freeze continues with the completion of that domain (unfazed by the very same warning) then continues with all the other domains.

 

[ffeingol]

You'd prob. get a quicker answer if you open a support ticket.

 

[Kenric Ashe]

I always check here first to see whether it's a common issue. Apparently not?

 

[cPRex]

No, I'm not aware of this being a widespread issue on my end. If your license is purchased through us, feel free to submit that ticket!