Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Avoid unsuspend of email account

Discussion in 'General Discussion' started by madpato, Mar 21, 2018.

Tags:
  1. madpato

    madpato Well-Known Member

    Joined:
    May 30, 2008
    Messages:
    50
    Likes Received:
    1
    Trophy Points:
    58
    Hello i have a customer which has an email user that is sending spam (with an infected computer i presume), what i do is suspend the account from the cpanel email admin, but the same user later has its email account unsuspended and sending spam again.
    Is there a way to force the suspension as root?
    I believe they just access cpanel with their user and unsuspend the email account. I have warned the user to stop this action, or i will suspend the entire account (something i dont want to use unless as a last resort), but they claim they dont do that.

    Thats why i wanted to ask if there is some sort of work around for this to force the suspension.

    Regards
     
    #1 madpato, Mar 21, 2018
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    45,442
    Likes Received:
    1,961
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 cPanelMichael, Mar 21, 2018
  3. Kelli

    Kelli cPanel Product Owner
    Staff Member

    Joined:
    Nov 30, 2016
    Messages:
    17
    Likes Received:
    4
    Trophy Points:
    78
    Location:
    Houston
    cPanel Access Level:
    Root Administrator
    Hello madpato,

    I'm looking into a small feature that would help you here, so that you don't need to suspend sending email on the entire cPanel account. I have 2 questions for you.

    As root, you want to prevent your customers from unsuspending their email account. More specifically:
    * Are you wanting to suspend the ability to send email, or suspend the ability to even log into the email account?
    * Are you using UAPI to do the suspension or are you going into the cPanel interface?
     
    #3 Kelli, Apr 24, 2018
(You must log in or sign up to post here.)
Loading...
Similar Threads - Avoid unsuspend email
  1. RobinF28

    SOLVED DKIM for 'root' user, to avoid emails going to spam

    RobinF28, Dec 8, 2018, in forum: E-mail Discussion
    Replies:
    2
    Views:
    323
    RobinF28
    Dec 10, 2018 at 5:29 PM
  2. Mike S

    Rewrite forwarded email headers in EXIM to avoid strict DMARC/SPF block ?

    Mike S, Nov 8, 2018, in forum: E-mail Discussion
    Replies:
    1
    Views:
    163
    cPanelMichael
    Nov 12, 2018
  3. Shood

    Best way to avoid delay receive/send emails

    Shood, Jun 20, 2018, in forum: E-mail Discussion
    Replies:
    12
    Views:
    428
    Shood
    Jun 25, 2018
  4. Muhamad Sadik

    Avoid landing page redirects error

    Muhamad Sadik, Jun 20, 2018, in forum: Bind/DNS/Nameserver
    Replies:
    1
    Views:
    205
    cPanelMichael
    Jun 21, 2018
  5. kowalski215

    SPF to avoid Spoofing

    kowalski215, Mar 31, 2018, in forum: E-mail Discussion
    Replies:
    1
    Views:
    199
    cPanelMichael
    Apr 2, 2018

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice