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Avoid unsuspend of email account

Discussion in 'General Discussion' started by madpato, Mar 21, 2018.

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  1. madpato

    madpato Active Member

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    Hello i have a customer which has an email user that is sending spam (with an infected computer i presume), what i do is suspend the account from the cpanel email admin, but the same user later has its email account unsuspended and sending spam again.
    Is there a way to force the suspension as root?
    I believe they just access cpanel with their user and unsuspend the email account. I have warned the user to stop this action, or i will suspend the entire account (something i dont want to use unless as a last resort), but they claim they dont do that.

    Thats why i wanted to ask if there is some sort of work around for this to force the suspension.

    Regards
     
    #1 madpato, Mar 21, 2018
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    #2 cPanelMichael, Mar 21, 2018
  3. Kelli

    Kelli cPanel Product Owner
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    Hello madpato,

    I'm looking into a small feature that would help you here, so that you don't need to suspend sending email on the entire cPanel account. I have 2 questions for you.

    As root, you want to prevent your customers from unsuspending their email account. More specifically:
    * Are you wanting to suspend the ability to send email, or suspend the ability to even log into the email account?
    * Are you using UAPI to do the suspension or are you going into the cPanel interface?
     
    #3 Kelli, Apr 24, 2018
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