awstats and webalizer stopped on one domain

Hello,

My client has reported that neither stats programs have run since March 17th on her domain. I tried the usual commands:

/scripts/runlogsnow

/scripts/runweblogs username

But to no avail. I am wondering what I should try now. I think it odd that it is both programs that have stopped instead of just one.


If I try

/scripts/fixwebalizer username

will that cause her to lose all her stats up to this point? Or do you think it will repair her issue?

Thanks for any advice. I appreciate your time.