Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

awstats error

Discussion in 'General Discussion' started by ourweb, May 4, 2006.

  1. ourweb

    ourweb Well-Known Member

    Joined:
    Aug 9, 2004
    Messages:
    67
    Likes Received:
    0
    Trophy Points:
    156
    Im getting this and what should I do:


    Error: Couldn't open config file "awstats.jeffriffle.com.conf" nor "awstats.conf" after searching in path ".,/home/jriffle1/tmp/awstats/,/etc/opt/awstats,/etc/awstats,/etc,/usr/local/etc/awstats": No such file or directory

    - Did you use the correct URL ?
    Example: http://localhost/awstats/awstats.pl?config=mysite
    Example: http://127.0.0.1/cgi-bin/awstats.pl?config=mysite
    - Did you create your config file 'awstats.jeffriffle.com.conf' ?
    If not, you can run "./../../tools/awstats_configure.pl" from command line, or create it manually.

    Check config file, permissions and AWStats documentation (in 'docs' directory
     
  2. cafendi

    cafendi Registered

    Joined:
    May 4, 2006
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    151
    i've same problem here because of modify the domain.
    and i'm go to user's tmp/awstats/
    there would be awstats.domain.com.conf.
    and i'm correct it to new domain awstats.newdomain.com.conf.

    issue is fixed in my case..
     
  3. neojones

    neojones Active Member

    Joined:
    Dec 14, 2004
    Messages:
    30
    Likes Received:
    0
    Trophy Points:
    156
    Hi,

    Run the /scripts/runlogsnow script and then the /scripts/runweblogs <username> and see if the error still exists.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  4. sneader

    sneader Well-Known Member

    Joined:
    Aug 21, 2003
    Messages:
    1,155
    Likes Received:
    39
    Trophy Points:
    178
    Location:
    La Crosse, WI
    cPanel Access Level:
    Root Administrator
    Worked!

    I see nobody ever thanked you for this information. I had the same problem with a new customer and this worked perfectly. THANK YOU!

    - Scott
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  5. wptechno

    wptechno Active Member

    Joined:
    Jun 10, 2004
    Messages:
    42
    Likes Received:
    0
    Trophy Points:
    156
    I did these commands and I still get this error. I think it is something deeper on my server. I terminated the account and re-created a brand new one and still can't access any stats, analog or awstats.

    This is the error I got:

    /usr/bin/perl: symbol lookup error: /usr/local/cpanel/3rdparty/lib/perl/auto/RRDs/RRDs.so: undefined symbol: Perl_Gthr_key_ptr
    /usr/bin/perl: symbol lookup error: /usr/local/cpanel/3rdparty/lib/perl/auto/RRDs/RRDs.so: undefined symbol: Perl_Gthr_key_ptr
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  6. Solokron

    Solokron Well-Known Member

    Joined:
    Aug 8, 2003
    Messages:
    850
    Likes Received:
    1
    Trophy Points:
    168
    Location:
    Seattle
    cPanel Access Level:
    DataCenter Provider
    I have a server that has never had stats working. I have run the above commands as well.

     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Loading...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice