24x7ss

Well-Known Member
Sep 30, 2014
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India
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Root Administrator
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You can update the status manually from cpanel or SSH /home/username/tmp/awstats edit file awstats.username.conf and search for AllowToUpdateStatsFromBrowser and replace 0 with 1 and from the browser then you can update the stats manually.

If you are having server access then check cron service is running
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,218
463
Hello :)

Are you using Apache or an alternate third-party web server? Check to see if your Apache domlogs are populated with new data when you visit your websites (/usr/local/apache/domlogs).

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,218
463
Feel free to open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

Thank you.