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Awstats not update

Discussion in 'General Discussion' started by Osama Tariq, Dec 2, 2014.

  1. Osama Tariq

    Osama Tariq Well-Known Member

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    Unable to view Awstats status, Any idea about what's going on?
     
  2. 24x7ss

    24x7ss Well-Known Member

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    You can update the status manually from cpanel or SSH /home/username/tmp/awstats edit file awstats.username.conf and search for AllowToUpdateStatsFromBrowser and replace 0 with 1 and from the browser then you can update the stats manually.

    If you are having server access then check cron service is running
     
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  3. Osama Tariq

    Osama Tariq Well-Known Member

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    I've do this before but still not working.
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello :)

    Are you using Apache or an alternate third-party web server? Check to see if your Apache domlogs are populated with new data when you visit your websites (/usr/local/apache/domlogs).

    Thank you.
     
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  5. Osama Tariq

    Osama Tariq Well-Known Member

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    We're using easy apache.
     
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Feel free to open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
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  7. Osama Tariq

    Osama Tariq Well-Known Member

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    There's no log within /usr/local/apache/domlogs/domainname
     
  8. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Were you able to open a support ticket so we can take a closer look?

    Thank you.
     
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