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Awstats not updating properly

Discussion in 'General Discussion' started by danrussell, Jul 10, 2015.

  1. danrussell

    danrussell Well-Known Member

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    Hello,

    From past 3 months the Awstats of my domain is not updating properly.
    That means Number of visits Unique visitors and Pages are not getting updated properly.

    I have run below commands already:
    /scripts/runweblogs user
    /scripts/fixwebalizer
    /scripts/runstatsonce

    But still no luck. I already have an open Ticket # 6827555. Anybody can advice please?
     
    Philip R. likes this.
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Have you reviewed the Apache domlogs for the domain name in the /usr/local/apache/domlogs directory to verify new data is populated?

    Note: It looks like our analysts are awaiting your root authentication details in the support ticket that you opened.

    Thank you.
     
  3. Philip R.

    Philip R. Registered

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    Hello I am having a similar situation on one of our cpanel servers. After a specific update to version (11.50.0.23) on 7/9 none of my users awstats are updating system wide. This issue was brought to my attention this past week by one user. since then I have confirmed from multiple accounts that nobody's stats have updated since the stats for 7/8.

    I have ran
    /scripts/runweblogs user

    When I try running the webalizer for the user it just says logs are already being processed.
    /scripts/fixwebalizer

    I have tried kicking off "Process Statistics for User" from whm >> Statistics Software Configuration >> Process Statistics for User but this does not seem to help either.

    also I have checked the dom logs for the user (/usr/local/apache/domlogs/username/) and it is populated with content. (also I verified that the file was last changed today.)

    I have searched many threads for awstats issues and this appears to be the most recent.

    Thanks in advance for any suggestions!

    Philip R.

    **Update I forgot to mention that I have rebooted the server once since this was noticed in an effort to get things reset
     
    #3 Philip R., Jul 16, 2015
    Last edited: Jul 16, 2015
  4. Philip R.

    Philip R. Registered

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    Update on my status: The webalizer process must have finished, and taken a long time. Now that it has finished the Stats are updating again.
     
  5. cPanelMichael

    cPanelMichael Forums Analyst
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    I'm happy to see the issue is now resolved. Thank you for updating us with the outcome.
     
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