AWstats showing wrong number of unique visitors

walid-mashal

Registered
Jan 27, 2019
2
0
1
Jalalabad, Afghanistan
cPanel Access Level
Website Owner
When I open AWStats in CPanel it shows 2 unique users and 120 visits for the time span of Jan 1st to Jan 27th for the year 2019 but I am sure there are more than 200 unique visitors for my website for the mentioned period because in one of the pages I am logging user IPs for reporting purpose that shows more than 170 unique IP addresses logged for a single page which makes the report shown by AWStats false.

Can Any one help me with this issue?
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,304
1,252
313
Houston
Hello @walid-mashal

The stats that AWstats gather are obtained from the domain logs located at
Code:
/etc/apache2/logs/domlogs/
To identify where the source of the issue lies you'd need to know the following:
1. What is present for these time periods in the domlogs. If you don't have access to the server to find this out you can view these in cPanel>>Metrics>>Raw Access

2. If the data in 1. is accurate are stats being processed without issue? Since you're listed as a website owner this part is something you'd need to work with your provider on.
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,304
1,252
313
Houston
Hi @walid-mashal

I am sorry for that as well, it sounds like if your provider is not supporting the features you need them to you may want to look at moving providers.