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AWstats showing wrong number of unique visitors

Discussion in 'General Discussion' started by walid-mashal, Jan 27, 2019.

  1. walid-mashal

    walid-mashal Registered

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    When I open AWStats in CPanel it shows 2 unique users and 120 visits for the time span of Jan 1st to Jan 27th for the year 2019 but I am sure there are more than 200 unique visitors for my website for the mentioned period because in one of the pages I am logging user IPs for reporting purpose that shows more than 170 unique IP addresses logged for a single page which makes the report shown by AWStats false.

    Can Any one help me with this issue?
     
  2. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    Hello @walid-mashal

    The stats that AWstats gather are obtained from the domain logs located at
    Code:
    /etc/apache2/logs/domlogs/
    To identify where the source of the issue lies you'd need to know the following:
    1. What is present for these time periods in the domlogs. If you don't have access to the server to find this out you can view these in cPanel>>Metrics>>Raw Access

    2. If the data in 1. is accurate are stats being processed without issue? Since you're listed as a website owner this part is something you'd need to work with your provider on.
     
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  3. walid-mashal

    walid-mashal Registered

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    @cPanelLauren ,

    Yeah, the problem is that when I contacted my service provider they said they don't provide support for Stats.

    So thank you
     
  4. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    Hi @walid-mashal

    I am sorry for that as well, it sounds like if your provider is not supporting the features you need them to you may want to look at moving providers.
     
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