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Awstats stopped working

Discussion in 'General Discussion' started by whipworks, Sep 16, 2014.

  1. whipworks

    whipworks Well-Known Member

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    Hi,

    One of our accounts have stopped updating the stat reports. Is there anyway to fix this?
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Twitter:
    Hello :)

    Check to see if the account is at it's disk space limit. If not, try updating it's statistics manually and see if you notice any error messages. EX:

    Code:
    /scripts/runweblogs $username
    Thank you.
     
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  3. whipworks

    whipworks Well-Known Member

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    Thanks! No error showed up and space seems to be fine.

    [2014-09-16 13:29:15 -0400] Process bandwidth for <user>
    [2014-09-16 13:29:17 -0400] Disk Usage for <user> on /dev/mapper/VolGroup00-LogVol00 (22336/256000)
    [2014-09-16 13:29:17 -0400] Archive Status for <user>: 1
    [2014-09-16 13:29:17 -0400] Skipping <user>, no activity since 0 [Wed Dec 31 19:00:00 1969] (domains:1 domains)
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Twitter:
    Are you sure this is only happening for one account on your system? The output you provided indicates no new activity. Are statistics logged to the Apache domlog file for that domain name (/usr/local/apache/domlogs/domain.com)?

    Thank you.
     
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  5. whipworks

    whipworks Well-Known Member

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    That's the problem. It stopped registering activity. Last one was 3 days ago. Then the succeeding days was just plain zero on all stats. Even when the site have been visited.
     
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Twitter:
    Have you tried visiting the website to see if new entries appear? Are you sure the domain name is pointed to the server? Is this the only domain name experiencing the problem?

    Thank you.
     
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  7. whipworks

    whipworks Well-Known Member

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    Yes. All DNS zone records point to the correct server. I went to the site a couple of times today, but it still didn't register on the stats.
     
  8. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Is this the only domain name experiencing the problem? Feel free to open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
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  9. whipworks

    whipworks Well-Known Member

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    Hmm... after looking at 4 other domains, it looks like it's a server wide issue.
     
  10. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Are you using any third-party applications such as Nginx that alter the default Apache configuration?

    Thank you.
     
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  11. whipworks

    whipworks Well-Known Member

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    I don't think so. And I don't see anything on the Global Configuration. Or maybe I don't know where to check it.
     
  12. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Feel free to open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
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  13. whipworks

    whipworks Well-Known Member

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    Request id is: 5473335
     
  14. cPanelPeter

    cPanelPeter Technical Analyst III
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    Twitter:
    Hello,

    We're awaiting access to your server.
     
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  15. whipworks

    whipworks Well-Known Member

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    Hi,

    Sorry for the delay. I was out on leave. I couldn't grant access anymore. Do I need to re-open the ticket?
     
  16. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Twitter:
    You can update the existing ticket with the authentication details. Opening a new ticket is not required.

    Thank you.
     
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  17. whipworks

    whipworks Well-Known Member

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    Hi Michael,

    Where can I find this? I tried to re-open the ticket on the customer portal. Don't know if that went through.
     
  18. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Twitter:
    Documentation on this is available here:

    How to Authenticate Your Server

    Ensure you reply to the ticket after updating the authentication details so we know to proceed.

    Thank you.
     
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  19. whipworks

    whipworks Well-Known Member

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    As per Peters email, I've done the said procedure. Now awaiting for a response.
     
  20. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    You must re-open the ticket because you previously closed it.

    Thank you.
     
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