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Backing up account problem

Discussion in 'Data Protection' started by jarecki74, Apr 11, 2018.

  1. jarecki74

    jarecki74 Active Member

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    Hi
    i have problem with full backup one account

    Backup can not be created. Account have 4GB and it takes a few hours and does not end.
    This means that night backup can not be completed.

    I'm trying
    perform
    / Usr / local / cpanel / scripts / pkgacct
    but it also does not end.

    on the server I have many larger accounts and they are without a problem.

    centos6.9 / ssd disk, free space is ok

    any suggestions please
     
  2. cPanelLauren

    cPanelLauren Forums Analyst
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    Hi @jarecki74

    When running the backup to are there any errors output to /usr/local/cpanel/logs/cpbackup/logfile.log or /usr/local/cpanel/logs/error_log?

    When running /usr/local/cpanel/scripts/pkgacct does the process ever error or timeout with a notification?


    Thank you,
     
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  3. jarecki74

    jarecki74 Active Member

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    in log /usr/local/cpanel/logs/cpbackup/logfile.log i see this errors ( attach)

    When running /usr/local/cpanel/scripts/pkgacct does the process ever error or timeout with a notification?

    this process take to long time and cpu/ram resources - i have terminate it ( no error )
     

    Attached Files:

  4. cPanelLauren

    cPanelLauren Forums Analyst
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    Hi @jarecki74

    Unfortunately, that error you're getting isn't very descriptive, would it be possible for you to open a ticket using the link in my signature so we can take a closer look at what is occurring. Once the ticket is open please update this thread with the ticket ID so we can provide the outcome here.

    Thank you,
     
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  5. jarecki74

    jarecki74 Active Member

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    i have create ticket

    Your Support Request ID is: 9432219
     
  6. cPanelLauren

    cPanelLauren Forums Analyst
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    Thank you, @jarecki74 I'll update here when there's an outcome to this as well.
     
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