Backing up account problem

[jarecki74]

Hi
i have problem with full backup one account

Backup can not be created. Account have 4GB and it takes a few hours and does not end.
This means that night backup can not be completed.

I'm trying
perform
/ Usr / local / cpanel / scripts / pkgacct
but it also does not end.

on the server I have many larger accounts and they are without a problem.

centos6.9 / ssd disk, free space is ok

any suggestions please

 

[cPanelLauren]

Hi @jarecki74

When running the backup to are there any errors output to /usr/local/cpanel/logs/cpbackup/logfile.log or /usr/local/cpanel/logs/error_log?

When running /usr/local/cpanel/scripts/pkgacct does the process ever error or timeout with a notification?


Thank you,

 

[jarecki74]

in log /usr/local/cpanel/logs/cpbackup/logfile.log i see this errors ( attach)

When running /usr/local/cpanel/scripts/pkgacct does the process ever error or timeout with a notification?

this process take to long time and cpu/ram resources - i have terminate it ( no error )

 

[cPanelLauren]

Hi @jarecki74

Unfortunately, that error you're getting isn't very descriptive, would it be possible for you to open a ticket using the link in my signature so we can take a closer look at what is occurring. Once the ticket is open please update this thread with the ticket ID so we can provide the outcome here.

Thank you,

 

[jarecki74]

i have create ticket

Your Support Request ID is: 9432219

 

[cPanelLauren]

Thank you, @jarecki74 I'll update here when there's an outcome to this as well.