Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Backup and restore shows successfull but it actually failed

Discussion in 'Data Protection' started by postcd, Apr 24, 2014.

  1. postcd

    postcd Well-Known Member

    Joined:
    Oct 22, 2010
    Messages:
    700
    Likes Received:
    15
    Trophy Points:
    68
    Hello, i just created full backup file of an cpanel account and let cpanel to SCP it to a new WHM server. there i did restore.

    The restore shows OK, complete.
    But then i discoveered website is not working and half of mysql database tables is missing.

    only 699MB of data while original mysql has around 1.2gb.

    Why this happend and how to transfer successfully? i dont have root access tot he source WHM server (its shared reseller plan)
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #1 postcd, Apr 24, 2014
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    47,002
    Likes Received:
    2,123
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello :)

    I recommend contacting your web hosting provider for assistance. Ask them to see if there are any error messages when they package the account through the /scripts/pkgacct utility.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 cPanelMichael, Apr 25, 2014
  3. postcd

    postcd Well-Known Member

    Joined:
    Oct 22, 2010
    Messages:
    700
    Likes Received:
    15
    Trophy Points:
    68
    Which exact log files they should lookup? any alternative ways of backup when one dont have root access?
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #3 postcd, Apr 25, 2014
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    47,002
    Likes Received:
    2,123
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Root access is required to check for error messages when packaging the account. You provider can review the direct output to shell when packaging the account. They can also manually extract the archive after it's packaged to see if all the data is included.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #4 cPanelMichael, Apr 25, 2014
(You must log in or sign up to post here.)
Loading...
Similar Threads - Backup restore shows
  1. jethrodesign

    Partial Backup/Restore - Exclude Email

    jethrodesign, Apr 8, 2019, in forum: Data Protection
    Replies:
    4
    Views:
    376
    jethrodesign
    Apr 12, 2019
  2. grabyourhosting

    About cPanel Version 80 Restore backups from a remote destination via FTP transport in WHM

    grabyourhosting, Mar 24, 2019, in forum: Data Protection
    Replies:
    1
    Views:
    191
    cPanelMichael
    Mar 25, 2019
  3. Legin76

    Restore all DNS settings from backup

    Legin76, Mar 12, 2019, in forum: Bind/DNS/Nameserver
    Replies:
    1
    Views:
    249
    cPanelLauren
    Mar 13, 2019
  4. Gojko

    Backup database on server and restore?

    Gojko, Feb 26, 2019, in forum: Database Discussion
    Replies:
    6
    Views:
    349
    keat63
    Feb 28, 2019
  5. bblsystems

    Manually restore a home directory backup from SSH

    bblsystems, Jan 30, 2019, in forum: General Discussion
    Replies:
    2
    Views:
    441
    cPanelMichael
    Feb 4, 2019

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice