Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Backup and restore shows successfull but it actually failed

Discussion in 'Data Protection' started by postcd, Apr 24, 2014.

  1. postcd

    postcd Well-Known Member

    Joined:
    Oct 22, 2010
    Messages:
    669
    Likes Received:
    11
    Trophy Points:
    68
    Hello, i just created full backup file of an cpanel account and let cpanel to SCP it to a new WHM server. there i did restore.

    The restore shows OK, complete.
    But then i discoveered website is not working and half of mysql database tables is missing.

    only 699MB of data while original mysql has around 1.2gb.

    Why this happend and how to transfer successfully? i dont have root access tot he source WHM server (its shared reseller plan)
     
    #1 postcd, Apr 24, 2014
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    38,658
    Likes Received:
    1,419
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello :)

    I recommend contacting your web hosting provider for assistance. Ask them to see if there are any error messages when they package the account through the /scripts/pkgacct utility.

    Thank you.
     
    #2 cPanelMichael, Apr 25, 2014
  3. postcd

    postcd Well-Known Member

    Joined:
    Oct 22, 2010
    Messages:
    669
    Likes Received:
    11
    Trophy Points:
    68
    Which exact log files they should lookup? any alternative ways of backup when one dont have root access?
     
    #3 postcd, Apr 25, 2014
  4. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    38,658
    Likes Received:
    1,419
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Root access is required to check for error messages when packaging the account. You provider can review the direct output to shell when packaging the account. They can also manually extract the archive after it's packaged to see if all the data is included.

    Thank you.
     
    #4 cPanelMichael, Apr 25, 2014
(You must log in or sign up to post here.)
Loading...
Similar Threads - Backup restore shows
  1. albatroz

    Restored backup, website downloads instead of opening

    albatroz, Sep 23, 2017, in forum: Data Protection
    Replies:
    3
    Views:
    124
    cPanelMichael
    Sep 25, 2017
  2. Muhammad++

    reset apache config when restore backup and reboot server

    Muhammad++, Sep 19, 2017, in forum: EasyApache
    Replies:
    11
    Views:
    124
    cPanelMichael
    Sep 19, 2017
  3. Babene7

    Backup restore didn't restore httpd configuration

    Babene7, Sep 18, 2017, in forum: Data Protection
    Replies:
    2
    Views:
    112
    Babene7
    Sep 19, 2017
  4. Tornado

    How can I restore multiple accounts from cPanel backups

    Tornado, Sep 7, 2017, in forum: Data Protection
    Replies:
    1
    Views:
    138
    cPanelMichael
    Sep 7, 2017
  5. Surta

    Backup restore page is loading forever

    Surta, Sep 5, 2017, in forum: Data Protection
    Replies:
    4
    Views:
    129
    cPanelMichael
    Sep 7, 2017

Share This Page