Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Backup and restore shows successfull but it actually failed

Discussion in 'Data Protection' started by postcd, Apr 24, 2014.

  1. postcd

    postcd Well-Known Member

    Joined:
    Oct 22, 2010
    Messages:
    694
    Likes Received:
    15
    Trophy Points:
    68
    Hello, i just created full backup file of an cpanel account and let cpanel to SCP it to a new WHM server. there i did restore.

    The restore shows OK, complete.
    But then i discoveered website is not working and half of mysql database tables is missing.

    only 699MB of data while original mysql has around 1.2gb.

    Why this happend and how to transfer successfully? i dont have root access tot he source WHM server (its shared reseller plan)
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #1 postcd, Apr 24, 2014
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    45,734
    Likes Received:
    1,992
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello :)

    I recommend contacting your web hosting provider for assistance. Ask them to see if there are any error messages when they package the account through the /scripts/pkgacct utility.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 cPanelMichael, Apr 25, 2014
  3. postcd

    postcd Well-Known Member

    Joined:
    Oct 22, 2010
    Messages:
    694
    Likes Received:
    15
    Trophy Points:
    68
    Which exact log files they should lookup? any alternative ways of backup when one dont have root access?
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #3 postcd, Apr 25, 2014
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    45,734
    Likes Received:
    1,992
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Root access is required to check for error messages when packaging the account. You provider can review the direct output to shell when packaging the account. They can also manually extract the archive after it's packaged to see if all the data is included.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #4 cPanelMichael, Apr 25, 2014
(You must log in or sign up to post here.)
Loading...
Similar Threads - Backup restore shows
  1. thewebmasterco

    Backup restore manager script

    thewebmasterco, Oct 22, 2018, in forum: Data Protection
    Replies:
    3
    Views:
    132
    cPanelLauren
    Oct 24, 2018
  2. fullfatdesigns

    SOLVED Restore email from backup?

    fullfatdesigns, Jun 23, 2018, in forum: E-mail Discussion
    Replies:
    3
    Views:
    830
    cPanelMichael
    Jun 25, 2018
  3. orizonmedia

    Does Backup Restore Server Configurations as Well?

    orizonmedia, Jun 20, 2018, in forum: Data Protection
    Replies:
    2
    Views:
    256
    cPAlexTierney
    Jun 21, 2018
  4. rosemusic

    Restore backup to other host?

    rosemusic, Jun 20, 2018, in forum: Data Protection
    Replies:
    1
    Views:
    242
    cPanelLauren
    Jun 20, 2018
  5. carock

    SOLVED Restore legacy backup with new backup system

    carock, Jun 11, 2018, in forum: Data Protection
    Replies:
    6
    Views:
    303
    cPanelMichael
    Jun 12, 2018

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice