Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Backup and restore shows successfull but it actually failed

Discussion in 'Data Protection' started by postcd, Apr 24, 2014.

  1. postcd

    postcd Well-Known Member

    Joined:
    Oct 22, 2010
    Messages:
    689
    Likes Received:
    14
    Trophy Points:
    68
    Hello, i just created full backup file of an cpanel account and let cpanel to SCP it to a new WHM server. there i did restore.

    The restore shows OK, complete.
    But then i discoveered website is not working and half of mysql database tables is missing.

    only 699MB of data while original mysql has around 1.2gb.

    Why this happend and how to transfer successfully? i dont have root access tot he source WHM server (its shared reseller plan)
     
    #1 postcd, Apr 24, 2014
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    42,782
    Likes Received:
    1,712
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello :)

    I recommend contacting your web hosting provider for assistance. Ask them to see if there are any error messages when they package the account through the /scripts/pkgacct utility.

    Thank you.
     
    #2 cPanelMichael, Apr 25, 2014
  3. postcd

    postcd Well-Known Member

    Joined:
    Oct 22, 2010
    Messages:
    689
    Likes Received:
    14
    Trophy Points:
    68
    Which exact log files they should lookup? any alternative ways of backup when one dont have root access?
     
    #3 postcd, Apr 25, 2014
  4. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    42,782
    Likes Received:
    1,712
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Root access is required to check for error messages when packaging the account. You provider can review the direct output to shell when packaging the account. They can also manually extract the archive after it's packaged to see if all the data is included.

    Thank you.
     
    #4 cPanelMichael, Apr 25, 2014
(You must log in or sign up to post here.)
Loading...
Similar Threads - Backup restore shows
  1. Duzbin

    Steps to restore a system_files.tar full server backup

    Duzbin, Mar 15, 2018, in forum: Data Protection
    Replies:
    8
    Views:
    205
    cPanelMichael
    Mar 16, 2018
  2. chanklish

    restore website backup on local wamp

    chanklish, Feb 9, 2018, in forum: Data Protection
    Replies:
    3
    Views:
    156
    Infopro
    Feb 9, 2018
  3. Renato Santos Ramos

    Restore Multiple Backups

    Renato Santos Ramos, Dec 25, 2017, in forum: Data Protection
    Replies:
    1
    Views:
    197
    cPanelMichael
    Dec 27, 2017
  4. Douglas Delgado

    Backup / Restore emails

    Douglas Delgado, Dec 16, 2017, in forum: Data Protection
    Replies:
    1
    Views:
    252
    cPanelMichael
    Dec 18, 2017
  5. albatroz

    Restored backup, website downloads instead of opening

    albatroz, Sep 23, 2017, in forum: Data Protection
    Replies:
    3
    Views:
    335
    cPanelMichael
    Sep 25, 2017

Share This Page