Backup/Backup Wizard /Home Corrupt

Griffinit

Registered
Nov 16, 2014
4
1
3
cPanel Access Level
Website Owner
I am having a problem with backing up my /home directory, using either "Backup" or "Backup Wizard". After download to my machine is complete I try to unzip the file. It fails to unzip using Winzip, winRAR, PeaZip etc. It is an end of archive unexpectedly found message.

I have tried initiating the backup via Firefox and MS Edge. No difference, still fails.

My web host has done this backup the same way on the server and unzipped it with no problem.

I am not having any unzip issues with other zipped files.

I am using cpanel pro 1.0 (RC1) / linux and windows 10 locally.
 

Griffinit

Registered
Nov 16, 2014
4
1
3
cPanel Access Level
Website Owner
UPDATE

I downloaded the backup my web host did on the server. I unzipped it with no problem.

It seems there must be an issue initiating cpanel backup remotely.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,884
2,245
463
Hello,

Please report this issue to your web hosting provider so they can take a closer look to determine why backups generated from the cPanel interface are not downloading correctly. It's not something you will be able to troubleshoot directly without root access to the system.

Thank you.
 

Griffinit

Registered
Nov 16, 2014
4
1
3
cPanel Access Level
Website Owner
My web host refuse to accept that it is the cpanel backup process that stops half way and keep insisting it is my browser, despite my having tried more than one browser, despite it only ever happens on this backup, nothing else this size ever fails.

Can you suggest what they might look for?