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Backup Blocks Website access

Discussion in 'Data Protection' started by fgunno, Apr 28, 2017.

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  1. fgunno

    fgunno Member

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    With the new System Backup we have a problem that all the website on server is going down for the time of the backup process...

    Does it's a feature to prevent change on account?
    (The website connect to MYSQL, so maybe its a Freeze on the MYSQL to prevent change)

    I just want to know if it's normal? or if I have a problem on the backup process?

    Thanks!
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    Could you provide some more information about the state of the system when the websites are inaccessible? Do you notice any particular error messages in /usr/local/apache/logs/error_log or in /var/lib/mysql/$hostname.err when this happens? Is the server load high when this happens?

    Thank you.
     
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  3. MediaServe

    MediaServe Well-Known Member
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    I've seen similar problems on some of our servers--typically during the cleanup phase when the cPanel backup is pruning old backups. This pushes up the server load more than I would like, and apache often becomes unresponsive (though the server load isn't high enough that it should be completely unresponsive.)
     
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  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    You can also browse to the "Stats and Logs" tab in "WHM Home » Server Configuration » Tweak Settings" and modify the following option:

    "Extra CPUs for server load"

    Per it's description:

    The load average above the number of CPUs at which cpuwatch, cpanellogd, backups, and CPU stats consider the system to be in a critical load state. For example, a server with 4 physical CPUs and a value of 2 in this field will be considered “critical” in these cases once the load reaches 6.

    The backup process will pause until the load is below the configured threshold.

    Thank you.
     
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