Backup Configuration not backing up accounts

drp

Member
Sep 4, 2014
16
0
1
cPanel Access Level
Root Administrator
Hi,

I have cPanel/WHM installations with two different hosting companies. I'm using Backup > Backup Configuration on both servers to backup to a remote location. I've used exactly the same settings for each, yet only one of them creates backups of the accounts AND the system files. 'Backup accounts' is definitely ticked for both.

I don't know if it's related, but when I go to Backup > Backup Restoration, the server which is not backing-up the accounts doesn't list the server's accounts there. The other one does.

Any ideas?

Thanks,
Clive
 

drp

Member
Sep 4, 2014
16
0
1
cPanel Access Level
Root Administrator
Right, I might've fixed this. I needed to go into Backup > Backup User Selection and turn the accounts On to enable backup. If this is why it wasn't backing-up the accounts, I think there should be a reminder about this on the Backups > Backup Configuration screen.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,908
2,218
463
Hello,

I am happy to see you were able to resolve the issue. As far as a warning in the interface about this, I suggest opening a feature request as mentioned in the other thread you responded to.

Thank you.