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Backup creates .ph files instead of .php

Discussion in 'General Discussion' started by slinky, Dec 23, 2016.

  1. slinky

    slinky Well-Known Member

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    Can't explain why using the backup manager creates a tarball with several dozen files named with an extension .ph instead of .php .
     
    #1 slinky, Dec 23, 2016
  2. cPanelChrisI

    cPanelChrisI Technical Analyst II Staff Member

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    Hello!

    How were you creating those backups when you refer to the 'Backup Manager'? That isn't a section inside cPanel or WHM. Were you using the cPanel nightly backups that are configured under 'Backup Configuration' or were you referring to the 'Backup Wizard' inside of cPanel?
     
    #2 cPanelChrisI, Dec 27, 2016
  3. slinky

    slinky Well-Known Member

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    Backup Wizard inside of cpanel, apologize for the error in parlance. I've had this happen a couple of times and it appears to have caused a serious restoration problem. Some of the sites I'm trying to resurrect keep spitting out errors because random files appear to have been tarred with this .ph file truncation. Some of the archives work after just manually changing each file I can find with a .ph extension.
     
    #3 slinky, Dec 27, 2016
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello,

    Feel free to open a support ticket using the link in my signature so we can take a closer look and see what's happening. You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
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    #4 cPanelMichael, Jan 20, 2017
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