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Backup destination has been disabled

Discussion in 'Data Protection' started by leonex, Jun 19, 2013.

  1. leonex

    leonex Member

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    Hello, with new backup system i can not do backup of accounts to another ftp server
    1. configure destination with max temp oof timeout 300
    2. disable "Disable destinations that fail validation"
    3. run script > /usr/local/cpanel/logs/cpbackup
    4 receved email
    +===================================+
    | Transport Disabled |
    +===================================+
    | Name: Backup
    | Type: FTP
    | Remote Host: myhost.host.com
    |
    | Reason: Transport surpassed error threshhold with “4” errors
    +===================================+

    5. 20 account is transfered and destination is auto disabled in Backup Configuration...
    Solutions with this ussue? Backup legacy working good with this host
     
    #1 leonex, Jun 19, 2013
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    #2 cPanelMichael, Jun 19, 2013
  3. leonex

    leonex Member

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    Hello Michael, thank you for your reply. Timeout is set to 50000 in Advanced setting... and there is this error
     
    #3 leonex, Jun 19, 2013
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Could you open a support ticket if the issue continues so we can take a closer look? You can open a ticket via:

    Submit A Ticket

    You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
    #4 cPanelMichael, Jun 19, 2013
  5. leonex

    leonex Member

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    I'll try again in the night and if ussue persist, i open ticket. Thank you
     
    #5 leonex, Jun 19, 2013
  6. leonex

    leonex Member

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    Opened ticket 4271613
     
    #6 leonex, Jun 20, 2013
  7. leonex

    leonex Member

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    Solved, increasing value of error threshold in /var/cpanel/backups/config from 3 to 20 (first impost value 10 but don't solved, with 20 backup ok!)
     
    #7 leonex, Jun 20, 2013
  8. uk01

    uk01 Well-Known Member

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    Having same issue here now... if we set the error threshold to 20 does that mean the backups have errors? Or is the error threshold to do with connection?
     
    #8 uk01, Jul 31, 2013
  9. uk01

    uk01 Well-Known Member

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    OPening support ticket

    Now getting
    +===================================+
    | Transport Disabled |
    +===================================+
    | Name: **********
    | Type: SFTP
    | Remote Host: ************
    |
    | Reason: Transport surpassed error threshhold with “21” errors
    +===================================+

    Same on 2 completely different backup servers - One of the backup servers have worked perfectly with Legacy backups for years.
     
    #9 uk01, Jul 31, 2013
  10. cPanelMichael

    cPanelMichael Forums Analyst
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    Could you let us know the ticket number so we can update this thread with the outcome?

    Thank you.
     
    #10 cPanelMichael, Aug 1, 2013
  11. uk01

    uk01 Well-Known Member

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    Support Request Id 4309015 - Backup transport error
     
    #11 uk01, Aug 1, 2013
  12. cPanelMichael

    cPanelMichael Forums Analyst
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    #12 cPanelMichael, Aug 2, 2013
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