Backup destination has been disabled

[leonex]

Hello, with new backup system i can not do backup of accounts to another ftp server
1. configure destination with max temp oof timeout 300
2. disable "Disable destinations that fail validation"
3. run script > /usr/local/cpanel/logs/cpbackup
4 receved email
+===================================+
| Transport Disabled |
+===================================+
| Name: Backup
| Type: FTP
| Remote Host: myhost.host.com
|
| Reason: Transport surpassed error threshhold with “4” errors
+===================================+

5. 20 account is transfered and destination is auto disabled in Backup Configuration...
Solutions with this ussue? Backup legacy working good with this host

 

[cPanelMichael]

Hello

You will find this issue discussed on the following thread:

Backup Destination Timeout

Thank you.

 

[leonex]

Hello Michael, thank you for your reply. Timeout is set to 50000 in Advanced setting... and there is this error

 

[cPanelMichael]

Could you open a support ticket if the issue continues so we can take a closer look? You can open a ticket via:

Submit A Ticket

You can post the ticket number here so we can update this thread with the outcome.

Thank you.

 

[leonex]

I'll try again in the night and if ussue persist, i open ticket. Thank you

 

[leonex]

Opened ticket 4271613

 

[leonex]

Solved, increasing value of error threshold in /var/cpanel/backups/config from 3 to 20 (first impost value 10 but don't solved, with 20 backup ok!)

 

[uk01]

Having same issue here now... if we set the error threshold to 20 does that mean the backups have errors? Or is the error threshold to do with connection?

 

[uk01]

OPening support ticket

Now getting
+===================================+
| Transport Disabled |
+===================================+
| Name: **********
| Type: SFTP
| Remote Host: ************
|
| Reason: Transport surpassed error threshhold with “21” errors
+===================================+

Same on 2 completely different backup servers - One of the backup servers have worked perfectly with Legacy backups for years.

 

[cPanelMichael]

OPening support ticket

Could you let us know the ticket number so we can update this thread with the outcome?

Thank you.

 

[uk01]

Support Request Id 4309015 - Backup transport error

 

[cPanelMichael]

Support Request Id 4309015 - Backup transport error

This particular issue was related to internal case number 72257. This is discussed at:

[Case 72257] Monthly BackUps on New BackUp Version Fails

Thank you.