The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Backup destination has been disabled

Discussion in 'Data Protection' started by leonex, Jun 19, 2013.

  1. leonex

    leonex Member

    Joined:
    Jan 12, 2012
    Messages:
    23
    Likes Received:
    1
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    Hello, with new backup system i can not do backup of accounts to another ftp server
    1. configure destination with max temp oof timeout 300
    2. disable "Disable destinations that fail validation"
    3. run script > /usr/local/cpanel/logs/cpbackup
    4 receved email
    +===================================+
    | Transport Disabled |
    +===================================+
    | Name: Backup
    | Type: FTP
    | Remote Host: myhost.host.com
    |
    | Reason: Transport surpassed error threshhold with “4” errors
    +===================================+

    5. 20 account is transfered and destination is auto disabled in Backup Configuration...
    Solutions with this ussue? Backup legacy working good with this host
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,678
    Likes Received:
    648
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
  3. leonex

    leonex Member

    Joined:
    Jan 12, 2012
    Messages:
    23
    Likes Received:
    1
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    Hello Michael, thank you for your reply. Timeout is set to 50000 in Advanced setting... and there is this error
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,678
    Likes Received:
    648
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Could you open a support ticket if the issue continues so we can take a closer look? You can open a ticket via:

    Submit A Ticket

    You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
  5. leonex

    leonex Member

    Joined:
    Jan 12, 2012
    Messages:
    23
    Likes Received:
    1
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    I'll try again in the night and if ussue persist, i open ticket. Thank you
     
  6. leonex

    leonex Member

    Joined:
    Jan 12, 2012
    Messages:
    23
    Likes Received:
    1
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    Opened ticket 4271613
     
  7. leonex

    leonex Member

    Joined:
    Jan 12, 2012
    Messages:
    23
    Likes Received:
    1
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    Solved, increasing value of error threshold in /var/cpanel/backups/config from 3 to 20 (first impost value 10 but don't solved, with 20 backup ok!)
     
  8. uk01

    uk01 Well-Known Member

    Joined:
    Dec 31, 2009
    Messages:
    50
    Likes Received:
    1
    Trophy Points:
    8
    Having same issue here now... if we set the error threshold to 20 does that mean the backups have errors? Or is the error threshold to do with connection?
     
  9. uk01

    uk01 Well-Known Member

    Joined:
    Dec 31, 2009
    Messages:
    50
    Likes Received:
    1
    Trophy Points:
    8
    OPening support ticket

    Now getting
    +===================================+
    | Transport Disabled |
    +===================================+
    | Name: **********
    | Type: SFTP
    | Remote Host: ************
    |
    | Reason: Transport surpassed error threshhold with “21” errors
    +===================================+

    Same on 2 completely different backup servers - One of the backup servers have worked perfectly with Legacy backups for years.
     
  10. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,678
    Likes Received:
    648
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Could you let us know the ticket number so we can update this thread with the outcome?

    Thank you.
     
  11. uk01

    uk01 Well-Known Member

    Joined:
    Dec 31, 2009
    Messages:
    50
    Likes Received:
    1
    Trophy Points:
    8
    Support Request Id 4309015 - Backup transport error
     
  12. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,678
    Likes Received:
    648
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
Loading...

Share This Page