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Backup doesn't seem to work

Discussion in 'Data Protection' started by Erel, Jun 23, 2017.

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  1. Erel

    Erel Active Member

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    I've enabled backups on my server and configured a SFTP destination.

    The first run seems to be successful based on the logs:
    However I don't see it on the destination server.
    There were also no notifications about the backup running.
     
  2. kssuhesh

    kssuhesh Member

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    Hello,

    Can you please check the transporter log for more details.

    /usr/local/cpanel/logs/cpbackup_transporter.log
     
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  3. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Can you also confirm backups are enabled for the accounts in "WHM >> Backups >> Backup User Selection"?

    Thanks!
     
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  4. Erel

    Erel Active Member

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    Thank you! Both answers were helpful.

    I've checked the transporter logs:
    There was a permission problem. I've set the destination folder. It will probably solve this issue.

    I've now enabled it.
     
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  5. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    I'm glad to see the previous responses were helpful. Let us know if you require any additional assistance.

    Thank you.
     
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