Backup doesn't seem to work

[Erel]

I've enabled backups on my server and configured a SFTP destination.

The first run seems to be successful based on the logs:

[2017-06-22 02:00:02 -0400] info [backup] Setting I/O priority to reduce system load: unknown: prio 0
[2017-06-22 02:00:02 -0400] info [backup] Hard Linking available on "/backup"
[2017-06-22 02:00:02 -0400] info [backup] Starting full MySQL database backups
/usr/bin/gtar: Removing leading `/' from member names
/usr/bin/gtar: /var/lib/mysql/mysql.sock: socket ignored
[2017-06-22 02:01:10 -0400] info [backup] Running dir & file backup with target : /backup/2017-06-22/system
/usr/bin/gtar: Removing leading `/' from member names
/usr/bin/gtar: Removing leading `/' from member names
/usr/bin/gtar: Removing leading `/' from member names
/usr/bin/gtar: Removing leading `/' from member names
/usr/bin/gtar: Removing leading `/' from member names
/usr/bin/gtar: Removing leading `/' from member names
/usr/bin/gtar: Removing leading `/' from member names
/usr/bin/gtar: Removing leading `/' from member names
/usr/bin/gtar: Removing leading `/' from member names
/usr/bin/gtar: Removing leading `/' from member names
/usr/bin/gtar: /var/cpanel/dnsadmin/sock: socket ignored
/usr/bin/gtar: Removing leading `/' from hard link targets
/usr/bin/gtar: Removing leading `/' from member names
/usr/bin/gtar: Removing leading `/' from member names
/usr/bin/gtar: Removing leading `/' from member names
/usr/bin/gtar: Removing leading `/' from member names
[2017-06-22 02:01:30 -0400] info [backup] Queuing transport of file: /backup/2017-06-22/system_files.tar
[2017-06-22 02:01:37 -0400] info [backup] Queuing deletion of file: /backup/2017-06-22/system_files.tar
[2017-06-22 02:01:37 -0400] info [backup] Running account backup with target : /backup/2017-06-22/accounts
[2017-06-22 02:01:37 -0400] info [backup] Queuing prune operation for remote destination daily backups
[2017-06-22 02:01:37 -0400] info [backup] Queuing transport reporter
[2017-06-22 02:01:37 -0400] info [backup] Completed at Thu Jun 22 02:01:37 2017
[2017-06-22 02:01:37 -0400] info [backup] Final state is Backup::Success (0)
[2017-06-22 02:01:37 -0400] info [backup] Sent Backup::Success notification.

However I don't see it on the destination server.
There were also no notifications about the backup running.

 

[kssuhesh]

Hello,

Can you please check the transporter log for more details.

/usr/local/cpanel/logs/cpbackup_transporter.log

 

[cPanelMichael]

Hello,

Can you also confirm backups are enabled for the accounts in "WHM >> Backups >> Backup User Selection"?

Thanks!

 

[Erel]

Thank you! Both answers were helpful.

I've checked the transporter logs:

[2017-06-24 02:01:42 -0400] info [cpbackup_transporter] Uploading system backup file /backup/2017-06-24/system_files.tar to Builder1
[2017-06-24 02:01:42 -0400] info [cpbackup_transporter] Validating destination path /2017-06-24
[2017-06-24 02:01:42 -0400] info [cpbackup_transporter] Making Path /2017-06-24
[2017-06-24 02:01:42 -0400] warn [cpbackup_transporter] Path creation failed: Couldn't create remote directory: Permission denied at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 27.
Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x148cdf0), "Path creation failed: Couldn't create remote directory: Perm"...) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 668
Cpanel::Backup::Queue::transport_backup::_validate_path(Cpanel::Backup::Queue::transport_backup=HASH(0x15974e8), Cpanel::Transport::Files::SFTP=HASH(0x20c1620), "/2017-06-24/system_files.tar",

There was a permission problem. I've set the destination folder. It will probably solve this issue.

Can you also confirm backups are enabled for the accounts in "WHM >> Backups >> Backup User Selection"?

I've now enabled it.

 

[cPanelMichael]

Hello,

I'm glad to see the previous responses were helpful. Let us know if you require any additional assistance.

Thank you.