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backup error?

Discussion in 'Data Protection' started by Mark_CFH, Mar 18, 2014.

  1. Mark_CFH

    Mark_CFH Well-Known Member

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    Coming across the following backup error on 3 different accounts:

    Code:
    One or more files in the home directory were not readable and were not copied.  Please review the home directory upon completion of transfer
    
    Error(s) encountered in tar during archiving:
    /home/username/.tsb: Unable to open directory: Permission denied at /usr/local/cpanel/scripts/pkgacct line 1721.
    
    What is the .tsb folder? Ive looked through other accounts, and do not see this folder there, only in the 3 accounts that are causing the error. I've searched this forum and can not find anything on .tsb either.

    Permissions show as follows:
    Group: username
    Owner: username

    Permissions: 1341

    Inside the .tsb folder, looks to be some kind of sessions file.. with 0 bytes... 1 account has 1 file, another account has 2 files, and the 3rd account has 0 files.

    The 2 accounts with sess files in them all show as 0 B and have no information on them, The error above was retrieved from the backup logs file.
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    You might check creation dates on those files and then have a closer look at your sites and logs for clues. And then kill the files to satisfy your backups working as expected.
     
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  3. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    I believe the ".tsb" directory is associated with the Trendy Site Builder application. You could likely delete that directory if it's an application that you no longer use.

    Thank you.
     
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  4. Mark_CFH

    Mark_CFH Well-Known Member

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    There are actually a few of our clients that use Trendy, But why wouldnt root have permission to access it when automated backups are in progress? Is it okay to change the permissions so that root can access it? Im not sure what permissions are for 1341.

    Also, when that error comes up, does that stop all backups from running? Or does it just skip that folder but keeps all the rest for those specific accounts?
     
  5. cPanelMichael

    cPanelMichael Forums Analyst
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    The message indicates that directory was skipped. The account itself should have still backed up. The backup process runs as the cPanel user whose data is backed up. Anything a user cannot access is not backed up.

    Thank you.
     
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