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Backup Errors

Discussion in 'General Discussion' started by suttonb1, Mar 26, 2011.

  1. suttonb1

    suttonb1 Registered

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    My current host's servers were hacked a few times, and he is now shutting down service. I have a new cPanel host and am trying to transfer all sites to the new host. When peprforming full backups, they each error ot at the same place. Here is an example:

    Code:
    pkgacct started.
    pkgacct version 9 - user : webuser - archive version: 3 - running with uid 0
    Copying Reseller Config...Done
    Copying Suspension Info (if needed)...Done
    Copying SSL Certificates, CSRS, and Keys...Done
    Copying Domain Keys....Done
    Copying Counter Data....Done
    Copying Bandwidth Data......webuser-ftp-rate.rrd....webuser....webuser-http-rate.rrd....website.com-all-rate.rrd....webuser-all-rate.rrd....webuser-imap-rate.rrd....website.com-all-peak.rrd....website.com-http-rate.rrd....webuser-http-peak.rrd....webuser-smtp-rate.rrd....website.com-http-peak.rrd....webuser-all-peak.rrd....webuser-imap-peak.rrd....webuser-ftp-peak.rrd....webuser-smtp-peak.rrd....webuser-pop3-rate.rrd....website.com....webuser-pop3-peak.rrd..Done
    Copying Dns Zones.......website.com...Done
    Copying Mail files....Done
    Copying frontpage files.......website.com.conf (site)......www.website.com.conf (site)......www.website.com:443.cnf (fpcfg)......website.com:80.cnf (fpcfg)......website.com:443.cnf (fpcfg)......www.website.com:80.cnf (fpcfg)...Done
    Copying proftpd file....Done
    Copying www logs.......log file sizes [3710 byte(s)]......website.com-bytes_log.offset......ftp.website.com-ftp_log.offset......ftp.website.com-ftp_log.offsetftpbytes......website.com-bytes_log......website.com-smtpbytes_log......ftp.website.com-ftp_log......website.com...Done
    [COLOR="red"]Copy userdata...Can't locate auto/Storable/logcroak.al in @INC (@INC contains: /usr/local/cpanel /usr/local/lib/perl5/5.8.8/x86_64-linux /usr/local/lib/perl5/5.8.8 /usr/local/lib/perl5/site_perl/5.8.8/x86_64-linux /usr/local/lib/perl5/site_perl/5.8.8 /usr/local/lib/perl5/site_perl .) at blib/lib/Storable.pm (autosplit into blib/lib/auto/Storable/_store_fd.al) line 303[/COLOR]
    I need to transfer these by tomorrow, but have gotten no where.. Please help!
     
  2. cPanelTristan

    cPanelTristan Quality Assurance Analyst
    Staff Member

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    What does the main file look like for /var/cpanel/userdata/webuser/main location?

    Code:
    cat /var/cpanel/userdata/webuser/main
    Normally, the reason userdata would return this error would be due to someone replacing the normal main file with erroneous data. A normal file would look similar to the following:

    Code:
    --- 
    addon_domains: {}
    
    main_domain: domain.com
    parked_domains: []
    
    sub_domains: []
     
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