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backup failed can't zip file

Discussion in 'Data Protection' started by bugton, Jan 11, 2014.

  1. bugton

    bugton Member

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    I got this error "Creating Archive ....open3: exec of /usr/bin/gzip -6 failed at /usr/local/cpanel
    /Cpanel/IO/Tarball.pm line 85"

    How to fix it?

    Thank you
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Please check to see if the gzip RPM is installed on your system:

    Code:
    rpm -qa|grep gzip
    If it's not installed, please install it via:

    Code:
    yum install gzip
    If it is already installed, please check it's permissions/ownership:

    Code:
    stat /usr/bin/gzip
    stat /bin/gzip
    Thank you.
     
  3. bugton

    bugton Member

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    this is result
    is it correct?
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Yes, that looks normal. Feel free to open a support ticket using the link in my signature so we can take a closer look. Ensure you include specific instructions on how we can reproduce the error as opposed to simply pasting the error message. You can paste the ticket number here so we can update this thread with the outcome.

    Thank you.
     
  5. bugton

    bugton Member

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    Hi,
    I was submitted to licensepal and waiting for an answer
    Thank you
     
  6. bugton

    bugton Member

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    until now no answer from licensepal - -
     
  7. cPanelMichael

    cPanelMichael Forums Analyst
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    You can open the support ticket with us if you have root access to your server using the instructions from my last response.

    Thank you.
     
  8. bugton

    bugton Member

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    He was replied the ticket my fault

    it's symlinks of /usr/bin

    I can fix this problem

    Thank you all
     
  9. cPanelMichael

    cPanelMichael Forums Analyst
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    I am happy to see the issue is now resolved. Thank you for updating us with the outcome.
     
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