The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

backup failed can't zip file

Discussion in 'Data Protection' started by bugton, Jan 11, 2014.

  1. bugton

    bugton Member

    Joined:
    Jul 28, 2003
    Messages:
    18
    Likes Received:
    0
    Trophy Points:
    1
    I got this error "Creating Archive ....open3: exec of /usr/bin/gzip -6 failed at /usr/local/cpanel
    /Cpanel/IO/Tarball.pm line 85"

    How to fix it?

    Thank you
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,678
    Likes Received:
    648
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Hello :)

    Please check to see if the gzip RPM is installed on your system:

    Code:
    rpm -qa|grep gzip
    If it's not installed, please install it via:

    Code:
    yum install gzip
    If it is already installed, please check it's permissions/ownership:

    Code:
    stat /usr/bin/gzip
    stat /bin/gzip
    Thank you.
     
  3. bugton

    bugton Member

    Joined:
    Jul 28, 2003
    Messages:
    18
    Likes Received:
    0
    Trophy Points:
    1
    this is result
    is it correct?
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,678
    Likes Received:
    648
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Yes, that looks normal. Feel free to open a support ticket using the link in my signature so we can take a closer look. Ensure you include specific instructions on how we can reproduce the error as opposed to simply pasting the error message. You can paste the ticket number here so we can update this thread with the outcome.

    Thank you.
     
  5. bugton

    bugton Member

    Joined:
    Jul 28, 2003
    Messages:
    18
    Likes Received:
    0
    Trophy Points:
    1
    Hi,
    I was submitted to licensepal and waiting for an answer
    Thank you
     
  6. bugton

    bugton Member

    Joined:
    Jul 28, 2003
    Messages:
    18
    Likes Received:
    0
    Trophy Points:
    1
    until now no answer from licensepal - -
     
  7. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,678
    Likes Received:
    648
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    You can open the support ticket with us if you have root access to your server using the instructions from my last response.

    Thank you.
     
  8. bugton

    bugton Member

    Joined:
    Jul 28, 2003
    Messages:
    18
    Likes Received:
    0
    Trophy Points:
    1
    He was replied the ticket my fault

    it's symlinks of /usr/bin

    I can fix this problem

    Thank you all
     
  9. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,678
    Likes Received:
    648
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
Loading...

Share This Page