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Backup(failed, timeout)

Discussion in 'General Discussion' started by cLub2Share, Mar 30, 2006.

  1. cLub2Share

    cLub2Share Well-Known Member

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    Hello


    Why i'm getting this error when i try back up one of the site we have FULL back up.

    :rolleyes:
     
  2. Aldweb

    Aldweb Well-Known Member

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    same error:

    backup-6.22.2008_16-39-08_user.tar.gz (failed, timeout)

    Does anyone know how to fix this error?
     
  3. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Is there enough space on the account?
     
  4. Aldweb

    Aldweb Well-Known Member

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    Hi,

    Quota => 150 M
    Disk Used => 2 M
     
  5. kazaa

    kazaa Member

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    I know this is a old topic but does anyone have any knowledge of what could be the cause of such an error? I am currently experiencing the same issue. The issue in my case is only for some accounts as many accounts backup without issue.
     
  6. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
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    Is the system under any heavy load while the user-initiated backups are performed? This is not easily diagnosed without direct access to investigate. Possible causes might include, but are not exclusive to, an inability to allocate sufficient resources while the backup is being performed, such as a failure for the affected processes to allocate memory. If you would us to take a look at the issue you're welcome to submit a support request; upon submission please PM me the ticket ID number so that I may follow-up internally and review the details.
     
  7. kazaa

    kazaa Member

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    Problem is I do not have root access to the server. I have contacted the host about the issue and they replied the following on dec 24 09

    "We can confirm the issue and are waiting for cpanel to reply to our ticket with them. As this is very odd and there is no reason why the backup feature shouldn't be working."

    I contacted the host again yesterday and they say they are still waiting for a responce.

    What do you guys think?
     
  8. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Ask them for the ticket number and give it to cPanelDon? :p
     
  9. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
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    I'm happy to take a look at the specific issue; as Infopro suggested, if the ticket ID number is available (from your host) feel free to send me a PM so I may check the specific details involved and verify the status.
     
  10. kazaa

    kazaa Member

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    I got the ticket ID and will pm it to you as soon as I post this message.

    Thanks
     
  11. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
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    I confirm receipt of the PM. It was a new support request received this evening (within the past hour approximately); initial investigation was completed and an update has been included in the ticket. From the ticket notes it appears the file "reseller-limits.yaml" was corrupted; the resolution that allowed a test backup (via SSH access) to complete involved resetting this file (e.g., moving the corrupted copy out of the way so it could be regenerated). This file is accessible only via root SSH access, and is located in the directory "/var/cpanel/".

    Was the error received the exact same as the original poster in this thread, where the output included "(failed, timeout)" in the e-mailed log detail, triggered by generating a full account backup via cPanel?

    If available, could you post the logged (error) messages that were displayed? I ask to help confirm known details and compare with what was found while investigating via the support request/ticket. Thank you. :)
     
    #11 cPanelDon, Jan 1, 2010
    Last edited: Jan 1, 2010

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