Backup incremental should be compressed issue

Petar

Member
Apr 5, 2017
12
0
1
Serbia
cPanel Access Level
Root Administrator
Hi,
I have four WHM servers on witch I have configured daily, weekly and monthly backups with retention and moving that backup over FTP to another machine !

On 3 WHM server backup works nicely, only on one I have problem. Every backup works as incremental !
I checked configuration several times, everything is ok configured, Compression options is selected not Incremental !
I tried to move on Incremental then to save, later move on again on Compressed but without success !
Please I need help because this is bussiness critical problem ! Thank you !
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,227
463
On 3 WHM server backup works nicely, only on one I have problem. Every backup works as incremental !
I checked configuration several times, everything is ok configured, Compression options is selected not Incremental !
I tried to move on Incremental then to save, later move on again on Compressed but without success !
Hello,

Please post the output from the following commands on the server where backups are not working properly:

Code:
cat /usr/local/cpanel/version
cat /var/cpanel/backups/config
Could you also let us know how the backups look on the remote server? What does the directory/file structure look like?

Thank you.
 

Petar

Member
Apr 5, 2017
12
0
1
Serbia
cPanel Access Level
Root Administrator
Yes, I forgot to tell this:

Version is:
11.68.0.19

Config:
Code:
BACKUPACCTS: 'yes'
BACKUPBWDATA: 'no'
BACKUPDAYS: 0,1,2,3,4,5,6
BACKUPDIR: /backup
BACKUPENABLE: 'yes'
BACKUPFILES: 'yes'
BACKUPLOGS: 'no'
BACKUPMOUNT: 'no'
BACKUPSUSPENDEDACCTS: 'no'
BACKUPTYPE: compressed
BACKUP_DAILY_ENABLE: 'yes'
BACKUP_DAILY_RETENTION: 2
BACKUP_MONTHLY_DATES: 1
BACKUP_MONTHLY_ENABLE: 'yes'
BACKUP_MONTHLY_RETENTION: 1
BACKUP_WEEKLY_DAY: 6
BACKUP_WEEKLY_ENABLE: 'yes'
BACKUP_WEEKLY_RETENTION: 2
CHECK_MIN_FREE_SPACE: 1
ERRORTHRESHHOLD: 3
FORCE_PRUNE_DAILY: 0
FORCE_PRUNE_MONTHLY: 0
FORCE_PRUNE_WEEKLY: 0
GZIPRSYNCOPTS: --rsyncable
KEEPLOCAL: 0
LINKDEST: 0
LOCALZONESONLY: 'no'
MAXIMUM_RESTORE_TIMEOUT: 21600
MAXIMUM_TIMEOUT: 7200
MIN_FREE_SPACE: 5
MIN_FREE_SPACE_UNIT: percent
MYSQLBACKUP: accounts
POSTBACKUP: 'no'
PREBACKUP: -1
PSQLBACKUP: 'no'
Directory structure is:

2017-12-11/accounts/
-- compresed.tar.gz
--meta-files-for-every-accounts

But size of whole backup before few days in regular compressed backup is about 150GB,
now size of whole backup folder is about 900MB for all accounts !
 
Last edited:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,227
463
Hello,

That's a normal directory structure for compressed backups. You can read more about the metadata files at:

Metadata for Backups - cPanel Knowledge Base - cPanel Documentation

As far as the size of the backups, can you review the recent backup logs in the /usr/local/cpanel/logs/cpbackup/ directory to see if there are any error messages generated during the backup process?

Thank you.
 

Petar

Member
Apr 5, 2017
12
0
1
Serbia
cPanel Access Level
Root Administrator
I check that log files, and all logs is without error, but if I compare logs from few days ago when backup works great I can see same account backup compressed file size is much different. In time when backup works ok size of compressed file was be about 350MB, now that same compressed file is about 2.5MB

Something don't work ! Again, I have four WHM with same config, version and backup configuration. Only on this one I have this problem !
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,227
463
Hello,

Could you open a support ticket using the link in my signature so we can take a closer look?

Thank you.