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backup issue [moved]

Discussion in 'Data Protection' started by robertall, Nov 3, 2005.

  1. robertall

    robertall Member

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    backup issue

    I uploaded a backup to one of the accounts, and i asked my admin to move the file to a higher directry, but he does not seem to know how exactly he does it, i have tryed repeatedly to tell him, and he is still confused. Can someone please tell me how to get root access?
     
  2. Gareth

    Gareth Well-Known Member

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    Unfortunately to get root access you will need to ask your provider/admin.

    If it's a shared hosting account you have (not your own dedicated server), the simple response is going to be "No"
     
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  3. robertall

    robertall Member

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  4. chirpy

    chirpy Well-Known Member

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    There's nothing much you can do with your current host if they're refusing or unable to help you due to their lack of experience or initiative.

    Simply, I would suggest looking for a new host that is more responsive to your needs. The question you ask is a simple everyday action for a cPanel server admin to do.
     
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