The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Backup Issues

Discussion in 'Data Protection' started by joako, Apr 3, 2014.

  1. joako

    joako Well-Known Member

    Joined:
    Aug 7, 2003
    Messages:
    97
    Likes Received:
    2
    Trophy Points:
    8
    Now I have WHM 11.42.0. The backups are failing because I need to update the DNS, however there is no notice sent that the backup destination has failed.

    Further I attempt to add a new backup destination type of "webdav" and it fails in the WHM interface with an non-descriptive error: "Error: Unknown error." How can I view the actual error? Is there ever any plan to have the WHM backup system working well?
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,678
    Likes Received:
    648
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Hello :)

    1. Do you notice a failure notification message in the backup log itself within the /usr/local/cpanel/logs/cpbackup directory?

    2. Do you notice any error messages in the cPanel error log (/usr/local/cpanel/logs/error_log) when this happens? If not, could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

    Thanks.
     
Loading...

Share This Page