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Backup Issues

Discussion in 'Data Protection' started by joako, Apr 3, 2014.

  1. joako

    joako Well-Known Member

    Aug 7, 2003
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    DataCenter Provider
    Now I have WHM 11.42.0. The backups are failing because I need to update the DNS, however there is no notice sent that the backup destination has failed.

    Further I attempt to add a new backup destination type of "webdav" and it fails in the WHM interface with an non-descriptive error: "Error: Unknown error." How can I view the actual error? Is there ever any plan to have the WHM backup system working well?
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Apr 11, 2011
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    Hello :)

    1. Do you notice a failure notification message in the backup log itself within the /usr/local/cpanel/logs/cpbackup directory?

    2. Do you notice any error messages in the cPanel error log (/usr/local/cpanel/logs/error_log) when this happens? If not, could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

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