backup keeps disabling the remote location

tagteam

Member
May 21, 2013
12
1
3
cPanel Access Level
Root Administrator
I am using onlinefilefolder.com (Godaddy) as my offsite backup location. However about a week ago it started disabling it and wont write the backup there. If i use a script that I wrote to ftp the files there it works but the automated cpanel backup wont. Is there any log for this or some way to figure out why this is happening.
Thanks
 

Skamasle

Member
Mar 18, 2012
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Root Administrator
Try to run backup from ssh and then check log whit tail -f,

New system -> /usr/local/cpanel/bin/backup
Legacy -> /script/cpbackup

Or check old logs , are located on -> /usr/local/cpanel/logs/cpbackup

When I change to new backup system I get same problem.

Try to set maximum time on WHM under -> Advanced Settings : Maximum destination timeout 50000 in seconds

Also I set ERRORTHRESHHOLD: 3 to 20 on /var/cpanel/backups/config

But check logs before make changes.
 

ravi9

Well-Known Member
Oct 31, 2013
65
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cPanel Access Level
Website Owner
You can find backup logs in
Code:
/usr/local/cpanel/logs/cpbackup
What is status of onlinefilefolder.com destination in:
WHM Home >> Backup >> Backup Configuration

Are you able to successfully add and enable your Godaddy space??
 

tagteam

Member
May 21, 2013
12
1
3
cPanel Access Level
Root Administrator
Thanks for the reply,
I dont think the issue is with the backup time. the advanced settings is for if there is something taking a long time doing the backup on the server. I think my issue is that GoDaddy is really no that great of a service and it sometimes is slow and so the system thinks it cant connect. I am able to successfully add and enable Godaddy space. Each time it returns that it is disabled I am able to re-enable and verify it.

This worked fine for about two weeks and then started failing. Is there a way to have it wait a little longer while it tries to connect to the offline server because I think that is what the issue is.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,911
2,234
363
Hello :)

Please review the following log file for errors during the FTP transfer:

Code:
/usr/local/cpanel/logs/cpbackup_transporter.log
Check for any issues with the upload of files via FTP.

Thank you.
 

tagteam

Member
May 21, 2013
12
1
3
cPanel Access Level
Root Administrator
The only thing the log shows is

[2013-08-11 02:09:49 -0600] info [cpbackup_transporter] cPanel Backup Transporter Queue Daemon is being stopped.
[2013-08-11 02:13:29 -0600] info [cpbackup_transporter] cPanel Backup Transporter Queue Daemon started.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
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Feel free to open a support ticket so we can take a closer look:

Submit A Ticket

You can post the ticket number here so we can update this thread with the outcome.

Thank you.
 

tagteam

Member
May 21, 2013
12
1
3
cPanel Access Level
Root Administrator
I posted a ticket with support and they recommended:

increasing the amount of errors before the transport is deactivated to a larger number. You can do that in this file:

/var/cpanel/backups/config

Also, I you should increase the timeout time transport settings; I would bump it up to 300 seconds before it reports an error.

I did as suggested and my offsite backup is working again.
 

fate12

Active Member
Oct 29, 2013
41
1
8
cPanel Access Level
Root Administrator
This bug is still driving me crazy, the remote location gets disabled twice a week.
I hate it that I should edit config files in my shell to get a simple working backup.

Why on earth did someone decide to disable the remote location if a connection fails?
To make REALLY sure it will fail all following days?
Madness.
 
Last edited:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,911
2,234
363
This bug is still driving me crazy, the remote location gets disabled twice a week.
I hate it that I should edit config files in my shell to get a simple working backup.
I recommend opening a support ticket so we can take a closer look and help determine the reason why remote destinations are failing.

Thank you.