The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Backup Keeps Disabling

Discussion in 'Data Protection' started by Mark Cox, May 14, 2015.

  1. mcpacific

    mcpacific Member

    Joined:
    May 3, 2015
    Messages:
    11
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Los Angeles, CA
    cPanel Access Level:
    Root Administrator
    I have a new VPS server running WHM/cPanel. I have setup backup the way I've setup many times over on different servers. However, for some reason backup keeps getting disabled. When log into WHM and go to Backup > Backup Configuration and see it is disabled, I also notice that when I re-enable it, all the original default settings are back (ie. Sunday, Tuesday, Thursday and Saturday checked with 5 days worth of retained daily backups, etc.).

    It seems that it keeps getting reverted. What can I do to stop this?
     
  2. 24x7server

    24x7server Well-Known Member

    Joined:
    Apr 17, 2013
    Messages:
    1,146
    Likes Received:
    34
    Trophy Points:
    48
    Location:
    India
    cPanel Access Level:
    Root Administrator
    Hello,

    We are not getting such issue with our any server. Have you checked your cpanel access logs and error logs ?

    Also you can setup attributes for the backup configuration through SSH, But first try to find out exact root cause of this issues, check the cpanel access and error logs file on your server.
     
  3. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,854
    Likes Received:
    676
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Hello,

    Do you notice any particular error messages in the backup logs found within the /usr/local/cpanel/logs/cpbackup directory? Do any other administrators have root access to the server?

    Thank you.
     
Loading...

Share This Page