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Backup made server unresponsive

Discussion in 'General Discussion' started by 3initial, Apr 6, 2017.

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  1. 3initial

    3initial Registered

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    I started a full /home backup last night. Now i am unable to connect via ssh, cPanel or WHM.

    I am the server admin (VNP - digitalocean), how can i stop the backup process and get everything responsive again?
     
  2. 3initial

    3initial Registered

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    Resolved. I had to run a power cycle.
     
  3. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    I'm happy to see the issue is now fixed. The following URL is helpful if the load average on your system is high when backups run:

    Troubleshooting High Load on Linux Systems


    Note that you can also browse to the "Stats and Logs" tab in "WHM Home » Server Configuration » Tweak Settings" and modify the following option:

    "Extra CPUs for server load"

    Per it's description:

    The load average above the number of CPUs at which cpuwatch, cpanellogd, backups, and CPU stats consider the system to be in a critical load state. For example, a server with 4 physical CPUs and a value of 2 in this field will be considered “critical” in these cases once the load reaches 6.


    Thank you.
     
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