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SOLVED Backup Metadata Corruption Message in 70

Discussion in 'Data Protection' started by ljj3, May 12, 2018.

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  1. ljj3

    ljj3 Active Member

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    Hi....

    Since one of our machines upgraded to 70 last week, backups show this error:

    Each time it complains about one account, different each time.

    Is there an issue here that needs to be addressed?


    /ljj
     
    #1 ljj3, May 12, 2018
  2. Erik Knepfler

    Erik Knepfler Member

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    I suddenly started getting this notification every day on my backups too.
    I don't see any problem with the actual backup files though I haven't tested them all individually, but the correct number of them is being generated. But I'd really like to know what this error is and make it go away.
     
    #2 Erik Knepfler, May 13, 2018
  3. adamreece.webbox

    adamreece.webbox Member

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    I concur, we are getting this on 4 out of our 8 WHM servers so far. Doesn't seem to have any correlation between CentOS 6/7 or Virtuozzo vs KVM based servers.

    Is this rebuild something I can run manually to see if there is a verbose error message? It's obviously not completing successfully or not running at all.
     
    #3 adamreece.webbox, May 14, 2018
  4. ptcommerce

    ptcommerce Member

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    #4 ptcommerce, May 14, 2018
  5. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello,

    The following case in cPanel & WHM version 70.0.38 should solve the issue reported on this thread:

    Fixed case CPANEL-20316: Don't process backup metadata validation for suspended users.

    It addresses an issue where false-positive partial backup failure notifications (e.g. "Some of the metadata database(s) appear corrupt. Scheduling a rebuild") were sent due to a flaw where suspended users with backups disabled were not excluded from the metadata validation process. Let us know if these notifications persist after the server is updated to version 70.0.38 or newer.

    Thank you.
     
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    #5 cPanelMichael, May 14, 2018
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  6. ptcommerce

    ptcommerce Member

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    Ok I will give feedback after tonight backup run
    Thanks
     
    #6 ptcommerce, May 14, 2018
  7. ljj3

    ljj3 Active Member

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    Thank you for the info!

    /ljj
     
    #7 ljj3, May 14, 2018
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  8. adamreece.webbox

    adamreece.webbox Member

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    Thanks for updating us on this.

    All of the our servers involved with this issue have self-updated to 70.0.39. I've not seen any of these notices from last night, so this could well be resolved now. Thank you! :)
     
    #8 adamreece.webbox, May 15, 2018
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  9. ptcommerce

    ptcommerce Member

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    Hello

    I confirm, no errors in backup tonight

    Thank you
     
    #9 ptcommerce, May 15, 2018
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