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Backup not including public_html

Discussion in 'Data Protection' started by comptech520, Oct 11, 2016.

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  1. comptech520

    comptech520 Well-Known Member

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    Hi,

    When I run a cpmove or a backup of a domain inside cPanel, the homedir/public_html folder is missing. Can anyone shed light to why?
     
    #1 comptech520, Oct 11, 2016
  2. Infopro

    Infopro cPanel Sr. Product Evangelist Staff Member

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    Is the directory listed in the cpbackup-exclude.conf file?
     
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    #2 Infopro, Oct 11, 2016
  3. comptech520

    comptech520 Well-Known Member

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    Hi,

    Thanks for the reply. It is not in the /home/user/cpbackup-exclude.conf file.
     
    #3 comptech520, Oct 11, 2016
  4. Infopro

    Infopro cPanel Sr. Product Evangelist Staff Member

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    Is the account near its quota? Any hints in the backup log for that account as to whats happening during the backup process?

    Please feel free to open a ticket to cPanel Technical Support about this if you like.
     
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    #4 Infopro, Oct 11, 2016
  5. comptech520

    comptech520 Well-Known Member

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    I have a update: when I less the file, the public_html directory is there, but not when I extract the backup.
     
    #5 comptech520, Oct 11, 2016
  6. Infopro

    Infopro cPanel Sr. Product Evangelist Staff Member

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    Whats this mean exactly?
     
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    #6 Infopro, Oct 11, 2016
  7. comptech520

    comptech520 Well-Known Member

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    I can take the backup file created by cPanel, and run the command less <backup_name.tar.gz> enter, then /public_html and it is listed (/homedir/public_html)in the file, but when I download the file and attempt to extract it, the public_html directory is nowhere to be found.
     
    #7 comptech520, Oct 11, 2016
  8. Infopro

    Infopro cPanel Sr. Product Evangelist Staff Member

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    Odd. How large is the account? Not sure it matters here, just curious.
     
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    #8 Infopro, Oct 11, 2016
  9. comptech520

    comptech520 Well-Known Member

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    1.5gb
     
    #9 comptech520, Oct 11, 2016
  10. Infopro

    Infopro cPanel Sr. Product Evangelist Staff Member

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    Ownership set properly?
     
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    #10 Infopro, Oct 11, 2016
  11. comptech520

    comptech520 Well-Known Member

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    drwxr-x--- public_html
     
    #11 comptech520, Oct 11, 2016
  12. cPanelMichael

    cPanelMichael Administrator Staff Member

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    Hello,

    Could you us through the full steps you are taking to reproduce this issue? Please include the commands you are using when backing up and extracting the archive. To note, on a test system, the extracted archive includes the public_html directory under this path:

    Code:
    ./cpmove-username/homedir/public_html
    Thank you.
     
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    #12 cPanelMichael, Oct 12, 2016
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