backup not uploading to ftp

izghitu

Well-Known Member
Aug 9, 2006
56
2
158
Hi,

I am trying to use the cpanel backup to upload the backups to ftp. I've added the FTP transport/destination, enabled it and validated it. There were no errors.

When I run:
/usr/local/cpanel/bin/backup --force
and check the logs I can see absolutely no errors there. After the backup is finished nothing is uploaded to ftp and if I check WHM the remote FTP transport/destination I added is now listed as disabled.

If I enable and validate it again via WHM and re-force the backup it gets disabled again.

Am I doing something wrong? Please advise
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,202
363
Hello :)

Please check the following log file:

Code:
/usr/local/cpanel/logs/cpbackup_transporter.log
Do you see any particular error messages regarding the FTP transfer?

Thank you.
 

izghitu

Well-Known Member
Aug 9, 2006
56
2
158
Hi,

Here's what I can see in that log file:
Code:
2014-02-05 01:19:58 -0600] warn [cpbackup_transporter] Upload attempt failed: time out reached
 at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 26
        Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x23c7830), 'Upload attempt failed: time out reached\x0A') called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 219
        Cpanel::Backup::Queue::transport_backup::attempt_to_upload_file(Cpanel::Backup::Queue::transport_backup=HASH(0x239ade8), Cpanel::Transport::Files::FTP=HASH(0x2c97390), '/home/backup/2014-02-05/accounts/account.tar.gz', '/backup/
2014-02-05/knifewea.tar.gz', Cpanel::LoggerAdapter=HASH(0x23c7830)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 135
        Cpanel::Backup::Queue::transport_backup::process_task(Cpanel::Backup::Queue::transport_backup=HASH(0x239ade8), cPanel::TaskQueue::Task=HASH(0x2bc49d8), Cpanel::LoggerAdapter=HASH(0x23c7830)) called at /usr/local/cpanel/3rdparty/p
erl/514/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 571
        eval {...} called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 574
        cPanel::TaskQueue::__ANON__() called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 246
        eval {...} called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 246
        cPanel::StateFile::Guard::call_unlocked(cPanel::StateFile::Guard=HASH(0x2cadd18), CODE(0x2cd1008)) called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 579
        cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x23af320)) called at /usr/local/cpanel/bin/cpbackup_transporter line 89
        eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 87
[2014-02-05 01:20:58 -0600] warn [cpbackup_transporter] Upload attempt failed: Unknown Error at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 26
        Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x23c7830), 'Upload attempt failed: Unknown Error') called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 219
        Cpanel::Backup::Queue::transport_backup::attempt_to_upload_file(Cpanel::Backup::Queue::transport_backup=HASH(0x239ade8), Cpanel::Transport::Files::FTP=HASH(0x2c97390), '/home/backup/2014-02-05/accounts/account.tar.gz', '/backup/
2014-02-05/knifewea.tar.gz', Cpanel::LoggerAdapter=HASH(0x23c7830)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 135
        Cpanel::Backup::Queue::transport_backup::process_task(Cpanel::Backup::Queue::transport_backup=HASH(0x239ade8), cPanel::TaskQueue::Task=HASH(0x2bc49d8), Cpanel::LoggerAdapter=HASH(0x23c7830)) called at /usr/local/cpanel/3rdparty/p
erl/514/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 571
        eval {...} called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 574
        cPanel::TaskQueue::__ANON__() called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 246
        eval {...} called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 246
        cPanel::StateFile::Guard::call_unlocked(cPanel::StateFile::Guard=HASH(0x2cadd18), CODE(0x2cd1008)) called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 579
        cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x23af320)) called at /usr/local/cpanel/bin/cpbackup_transporter line 89
        eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 87
[2014-02-05 01:21:59 -0600] warn [cpbackup_transporter] Upload attempt failed: Unknown Error at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 26
        Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x23c7830), 'Upload attempt failed: Unknown Error') called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 219
        Cpanel::Backup::Queue::transport_backup::attempt_to_upload_file(Cpanel::Backup::Queue::transport_backup=HASH(0x239ade8), Cpanel::Transport::Files::FTP=HASH(0x2c97390), '/home/backup/2014-02-05/accounts/account.tar.gz', '/backup/
2014-02-05/knifewea.tar.gz', Cpanel::LoggerAdapter=HASH(0x23c7830)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 135
        Cpanel::Backup::Queue::transport_backup::process_task(Cpanel::Backup::Queue::transport_backup=HASH(0x239ade8), cPanel::TaskQueue::Task=HASH(0x2bc49d8), Cpanel::LoggerAdapter=HASH(0x23c7830)) called at /usr/local/cpanel/3rdparty/p
erl/514/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 571
        eval {...} called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 574
        cPanel::TaskQueue::__ANON__() called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 246
        eval {...} called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 246
        cPanel::StateFile::Guard::call_unlocked(cPanel::StateFile::Guard=HASH(0x2cadd18), CODE(0x2cd1008)) called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 579
        cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x23af320)) called at /usr/local/cpanel/bin/cpbackup_transporter line 89
        eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 87
[2014-02-05 02:53:40 -0600] warn [cpbackup_transporter] Upload attempt failed: time out reached
although I can't see any mentioning of FTP upload attempts inside the main backup log file.

Please advise
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,202
363
Could you try uploading a backup archive from the cPanel server to the remote server via FTP to verify it works manually?

Thank you.
 
Sep 19, 2013
8
0
1
cPanel Access Level
Root Administrator
Hello :)

Please check the following log file:

Code:
/usr/local/cpanel/logs/cpbackup_transporter.log
Do you see any particular error messages regarding the FTP transfer?

Thank you.
Tbh, I'm getting the same problems. Both SCP and FTP, so something is amiss here.

Is there any way of triggering the "copy to remote" process without having to backup all the accounts again using force.

cPanel Backup Transporter Queue Daemon started

There's a daemon, how do I trigger it to recopy?

David