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Backup not working in Release45

Discussion in 'General Discussion' started by jrehmer, Jul 16, 2003.

  1. jrehmer

    jrehmer Well-Known Member

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    Full Backup not working

    I upgraded to Release 45 of 7.2 and now when my users login to their Cpanels' and go to backup, it tells them that I have the Cpanel backup disabled (which I don't, its enabled) and that their generated backups may not work properly.


    Is there ANY way to fix this???????????

    Thanks,
    Jesse

    cPanel.net Support Ticket Number:
     
    #1 jrehmer, Jul 16, 2003
    Last edited: Jul 19, 2003
  2. nickn

    nickn Well-Known Member
    PartnerNOC

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    We are having the same problem, any fix? :)

    cPanel.net Support Ticket Number:
     
  3. Host4u2

    Host4u2 Well-Known Member

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    Ditto... having same problem on 3 servers using WHM 7.2.0 Cpanel 7.2.1-S67
     
  4. jrehmer

    jrehmer Well-Known Member

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    I was hoping the stable release would fix it, but to no avail, I still have the problem. Its not a huge deal or anything, but it would be nice for it to work properly.

    Also, when customers make a FULL backup, how do THEY restore it? There's only options to restore their home backups, sql backups, etc. but not the FULL backups...any ideas?

    Thanks,
    Jesse

    cPanel.net Support Ticket Number:
     
  5. Host4u2

    Host4u2 Well-Known Member

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    jrehmer,

    The full Backup "is" the home backup :)

    Most clients download the Full Backup to their local hard drive to conserve their account's disk space.

    .

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  6. jrehmer

    jrehmer Well-Known Member

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    No, The FULL backup is NOT the same as the Home backup.


    The full backup backs up your entire mysql database directory (not just exporting a dump), along with your permissions.

    And if you try to restore a FULL backup under the HOME backup section, it will just unzip the file in the root directory instead of putting the files where it belongs.

    Its clearly not working properly. I've been using Cpanel for years now, and this is not how the backup system should work.

    Peace,
    Jesse

    cPanel.net Support Ticket Number:
     
  7. Host4u2

    Host4u2 Well-Known Member

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    Arrrgh! forgive me (takes the lashing), I have no idea what I was thinking, I know this. Must still be hung-over from the last Release installs :)

    I believe the Full-Backup is stored at: /home/userID/backup-6.19.2003_18-10-06_userID.tar.gz

    The restore process will find it...

    Upgraded to todays new Stable Release, and it seems to have cured everything except the issue of this thread. cPanel still says that "No cPanel backup is enabled" when indeed, that's not so. I have issued a ticket on it.

    cPanel.net Support Ticket Number: 18728
     
    #7 Host4u2, Jul 19, 2003
    Last edited: Jul 21, 2003
  8. jrehmer

    jrehmer Well-Known Member

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    Please post any kind of reply you get from Cpanel support here, I know a lot of people are curious about this problem, especially since it exists in the STABLE version.

    Thanks,
    Jesse

    cPanel.net Support Ticket Number:
     
  9. Host4u2

    Host4u2 Well-Known Member

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    I will surely post cPanel's reply here when I get one :)

    cPanel.net Support Ticket Number: 18728
     
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