Backup not working

[ih8mondays]

I am using WHM 11.38.1 (build 15). I have checked and made sure Legacy Backups are disabled and enabled the new backups for all users as posted in the link above. I can run /usr/local/cpanel/bin/backup from command line manually to generate the backups successfully. I also have the crontab entry to run it which was added by the install process. However, the backup script does not seem to run during the specified time in cron. Is there any way to fix this?

EDIT: The backup destination is the default /backups directory on the local file system. I have not enabled FTP-based backup.

 

[cPanelMichael]

Hello

I moved this post into it's own thread for you. Do you see any information in the backup log for the scheduled backup generation time? The backup logs are located in the following directory:

/usr/local/cpanel/logs/cpbackup/

Thank you.

 

[ih8mondays]

[email protected] [/usr/local/cpanel/logs/cpbackup]# ls -l
total 112
drwx------ 2 root root  4096 Aug 21 13:04 ./
drwxr-xr-x 5 root root  4096 Aug 20 04:51 ../
-rw------- 1 root root 49558 Aug 20 05:02 1376974205.log
-rw------- 1 root root 48318 Aug 21 13:13 1377090259.log
[email protected] [/usr/local/cpanel/logs/cpbackup]# date
Thu Aug 22 08:27:05 UTC 2013

That last log is from yesterday when I ran the backup manually via /usr/local/cpanel/bin/backup

My crontab for root:

0 6 * * * /usr/local/cpanel/scripts/exim_tidydb > /dev/null 2>&1
30 5 * * * /usr/local/cpanel/scripts/optimize_eximstats > /dev/null 2>&1
2,58 * * * * /usr/local/bandmin/bandmin
0 0 * * * /usr/local/bandmin/ipaddrmap
0 4 * * * /usr/local/cpanel/scripts/upcp --cron
0 1 * * * /usr/local/cpanel/scripts/cpbackup
0 2 * * * /usr/local/cpanel/bin/backup
35 * * * * /usr/bin/test -x /usr/local/cpanel/bin/tail-check && /usr/local/cpanel/bin/tail-check
45 */4 * * * /usr/bin/test -x /usr/local/cpanel/scripts/update_mailman_cache && /usr/local/cpanel/scripts/update_mailman_cache
30 */4 * * * /usr/bin/test -x /usr/local/cpanel/scripts/update_db_cache && /usr/local/cpanel/scripts/update_db_cache
45 */8 * * * /usr/bin/test -x /usr/local/cpanel/bin/optimizefs && /usr/local/cpanel/bin/optimizefs
30 */2 * * * /usr/local/cpanel/bin/mysqluserstore >/dev/null 2>&1
15 */2 * * * /usr/local/cpanel/bin/dbindex >/dev/null 2>&1
15 */6 * * * /usr/local/cpanel/scripts/autorepair recoverymgmt >/dev/null 2>&1
*/5 * * * * /usr/local/cpanel/bin/dcpumon >/dev/null 2>&1
30 5 * * * /usr/local/cpanel/whostmgr/docroot/cgi/cpaddons_report.pl --notify
5,20,35,50 * * * * /usr/local/cpanel/whostmgr/bin/dnsqueue > /dev/null 2>&1

It should have run today at 2AM GMT. But as you can see above there is nothing in the log directory with that timestamp. It works properly when I run it manually. But somehow it does not work when it is run by cron, that is if it is indeed run by cron. The permissions on the backup command seem to be in order. There is also nothing in the /var/log/cron logfile to say what went wrong.

 

[harmeet]

Hi,

Have you checked if Cron daemon is running ?

Thanks !

 

[cPanelMichael]

Hello

Yes, check to see if the crond process is running:

pidof crond

If it's not, you can restart crond via:

service crond restart

Thank you.

 

[ih8mondays]

Hello

Yes, check to see if the crond process is running:

pidof crond

If it's not, you can restart crond via:

service crond restart

Thank you.

Thank you. This is the reason why backup wasn't running. crond was not running, no idea why. I installed cPanel on a fresh OS install and I was assuming it had been started and configured during the OS installation process.