Backup options for user disabled on Host


Jul 28, 2019
cPanel Access Level
Website Owner
Looking to find a way to make a backup copy of my website and I will explain in brief detail my problem.

I am using CPanel because it had all the features I needed but I did not realize that my hosting service had removed some of the features that made me want use the program in the first place like the backup button and the backup wizard button.

Now I am trying to get them to supply a full backup of my website which is not easy!

My question is are there any other ways of making a full backup of the website such as plug-ins or something like Acronis without getting the hosts permissions first because I am afraid they may become even harder to deal with.

I have tried changing hosting services once already but they were not able to make a full backup of my website so I was forced to stay with my old hosting company.

Without the backup buttons in Cpanel to make full backups on a weekly basis I am being held hostage right now.

Thanks for any advice or ideas you can offer.



Product Owner II
Staff member
Nov 14, 2017
Your only option if backups are disabled and there's no way to obtain one would be to use FTP to download all the directories manually or file manager to do this. You can compress files through file manager then download them.

The only thing to keep in mind when creating a backup this way would be that if you restore it to somewhere else you would need to do the restore manually and modify Ownership if you're moving to a new server.

What might be the most effective method here would be to request a backup from your provider.