Hello,
we are facing the following problem after updating to cPanel version 84 from version 82.
2 of our servers were updated to said version and they are unable to backup some sites hosted in these servers.
This problem seems to affect only some of the sites hosted in these servers (3/200 in one of them, 4/40 in the other) and has
been happening for two days straight (yesterday, today). Same sites both days.
We have many servers in our disposal, most running cPanel, and these are the only two that have displayed such a behavior
after the update to version 84 so we think these facts might be related.
We tried running the backup from the command line "/scripts/pkgacct theusername" to backup those sites but were unable to do so.
We also tried rebooting the servers which did not fix the issue.
Do you have any ideas as to what might be the problem or any possible solutions?
The server error logs are the following after running "/scripts/pkgacct theusername" (we have replaced the actual account username the word "theusername"):
[2019-10-09 13:04:09 +0300] ERROR: The subprocess “Archive::Tar::Builder” ended prematurely because it received the “ABRT” (6) signal. at /usr/local/cpanel/Cpanel/IO/Tarball.pm line 326.
[root@ home]#
we are facing the following problem after updating to cPanel version 84 from version 82.
2 of our servers were updated to said version and they are unable to backup some sites hosted in these servers.
This problem seems to affect only some of the sites hosted in these servers (3/200 in one of them, 4/40 in the other) and has
been happening for two days straight (yesterday, today). Same sites both days.
We have many servers in our disposal, most running cPanel, and these are the only two that have displayed such a behavior
after the update to version 84 so we think these facts might be related.
We tried running the backup from the command line "/scripts/pkgacct theusername" to backup those sites but were unable to do so.
We also tried rebooting the servers which did not fix the issue.
Do you have any ideas as to what might be the problem or any possible solutions?
The server error logs are the following after running "/scripts/pkgacct theusername" (we have replaced the actual account username the word "theusername"):
Code:
[root@ home]# /scripts/pkgacct theusername
[2019-10-09 13:03:32 +0300] pkgacct started.
[2019-10-09 13:03:32 +0300] pkgacct version 10 - user : theusername - tarball: 1 - target mysql : default - split: 0 - incremental: 0 - homedir: 1 - mailman: 1 - backup: 0 - archive version: 4 - running with uid 0
[2019-10-09 13:03:32 +0300] pkgacct using '/usr/local/cpanel/3rdparty/bin/pigz -6 --processes 1 --blocksize 4096 --rsyncable' to compress archives
[2019-10-09 13:03:32 +0300] pkgacct working dir : /home/cpmove-theusername
[2019-10-09 13:03:32 +0300] Copying Reseller Config...[2019-10-09 13:03:32 +0300] Done
[2019-10-09 13:03:32 +0300] Copying Suspension Info (if needed)...[2019-10-09 13:03:32 +0300] Done
[2019-10-09 13:03:32 +0300] Copying installed SSL certificates and keys...[2019-10-09 13:03:32 +0300] Performing “ApacheTLS” component....
[2019-10-09 13:03:32 +0300] Completed “ApacheTLS” component.
[2019-10-09 13:03:32 +0300] Done
[2019-10-09 13:03:32 +0300] Copying Domain Keys....[2019-10-09 13:03:32 +0300] Done
[2019-10-09 13:03:32 +0300] Copying Bandwidth Data....[2019-10-09 13:03:32 +0300] Performing “Bandwidth” component....
Summary databases … done!
[2019-10-09 13:03:33 +0300] Completed “Bandwidth” component.
[2019-10-09 13:03:33 +0300] Done
[2019-10-09 13:03:33 +0300] Copying Dns Zones.......theuserdomain.com...[2019-10-09 13:03:33 +0300] Done
[2019-10-09 13:03:33 +0300] Copying Mail files....[2019-10-09 13:03:33 +0300] Done
[2019-10-09 13:03:33 +0300] Copying proftpd file....[2019-10-09 13:03:33 +0300] Done
[2019-10-09 13:03:33 +0300] Performing “Logs” component....
...log file sizes [463 byte(s)]......ftp.theuserdomain.com-ftp_log......theusername-imapbytes_log......theuserdomain.com-ssl_log......theuserdomain.com......theuserdomain.com-bytes_log...[2019-10-09 13:03:33 +0300] Completed “Logs” component.
[2019-10-09 13:03:33 +0300] Copy userdata...[2019-10-09 13:03:33 +0300] Done
[2019-10-09 13:03:33 +0300] Copy custom virtualhost templates...[2019-10-09 13:03:33 +0300] Done
[2019-10-09 13:03:33 +0300] Copying mailman lists and archives....Done copying mailman lists and archives.
[2019-10-09 13:03:33 +0300] Copying homedir.............
[2019-10-09 13:03:33 +0300] Done
[2019-10-09 13:03:33 +0300] Fixing up EA4 .htaccess blocks: /home/theusername/public_html/.htaccess Done.
[2019-10-09 13:03:33 +0300] Performing “Postgresql” component....
[2019-10-09 13:03:33 +0300] Completed “Postgresql” component.
[2019-10-09 13:03:33 +0300] Performing “Mysql” component....
[2019-10-09 13:03:33 +0300] Determining mysql dbs...[2019-10-09 13:03:33 +0300] ...mysqldump version: 10.1.41...[2019-10-09 13:03:33 +0300] ...mysql version: 10.1...[2019-10-09 13:03:33 +0300] Saving mysql privs...[2019-10-09 13:03:33 +0300] Done
[2019-10-09 13:03:33 +0300] Storing MySQL databases...[2019-10-09 13:03:33 +0300] Done
[2019-10-09 13:03:33 +0300] ...Done
[2019-10-09 13:03:33 +0300] ...Done
[2019-10-09 13:03:33 +0300] Completed “Mysql” component.
[2019-10-09 13:03:33 +0300] Performing “MysqlRemoteNotes” component....
[2019-10-09 13:03:33 +0300] Completed “MysqlRemoteNotes” component.
[2019-10-09 13:03:33 +0300] Copying cpuser file.......[2019-10-09 13:03:33 +0300] Done
[2019-10-09 13:03:33 +0300] Copying crontab file.......[2019-10-09 13:03:33 +0300] Done
[2019-10-09 13:03:33 +0300] Performing “Quota” component....
[2019-10-09 13:03:33 +0300] Completed “Quota” component.
[2019-10-09 13:03:33 +0300] Performing “Integration” component....
[2019-10-09 13:03:33 +0300] Completed “Integration” component.
[2019-10-09 13:03:33 +0300] Performing “AuthnLinks” component....
[2019-10-09 13:03:33 +0300] Completed “AuthnLinks” component.
[2019-10-09 13:03:33 +0300] Performing “APITokens” component....
[2019-10-09 13:03:33 +0300] Completed “APITokens” component.
[2019-10-09 13:03:33 +0300] Performing “DNSSEC” component....
[2019-10-09 13:03:33 +0300] Completed “DNSSEC” component.
[2019-10-09 13:03:33 +0300] Performing “Custom” component....
[2019-10-09 13:03:33 +0300] No custom components to perform.
[2019-10-09 13:03:33 +0300] Completed “Custom” component.
[2019-10-09 13:03:33 +0300] Performing “AutoSSL” component....
[2019-10-09 13:03:33 +0300] Completed “AutoSSL” component.
[2019-10-09 13:03:33 +0300] Storing Subdomains....
[2019-10-09 13:03:33 +0300] Done
[2019-10-09 13:03:33 +0300] Storing Parked Domains....
[2019-10-09 13:03:33 +0300] Done
[2019-10-09 13:03:33 +0300] Storing Addon Domains....
[2019-10-09 13:03:33 +0300] Performing “Password” component....
[2019-10-09 13:03:33 +0300] Completed “Password” component.
[2019-10-09 13:03:33 +0300] Performing “DigestShadow” component....
[2019-10-09 13:03:33 +0300] Completed “DigestShadow” component.
[2019-10-09 13:03:33 +0300] Copying shell.......[2019-10-09 13:03:33 +0300] Done
[2019-10-09 13:03:33 +0300] Performing “PublicContact” component....
[2019-10-09 13:03:33 +0300] Completed “PublicContact” component.
[2019-10-09 13:03:33 +0300] Performing “MailLimits” component....
[2019-10-09 13:03:33 +0300] Completed “MailLimits” component.
[2019-10-09 13:03:33 +0300] Performing “WorkerNodes” component....
[2019-10-09 13:03:33 +0300] Completed “WorkerNodes” component.
[2019-10-09 13:03:33 +0300] Creating Archive ..............*** Error in `pkgacct - theusername - av: 4 - create tar stream': corrupted size vs. prev_size: 0x0000000004c3d140 ***
======= Backtrace: =========
/lib64/libc.so.6(+0x7f804)[0x7f3c32f79804]
/lib64/libc.so.6(+0x83014)[0x7f3c32f7d014]
/lib64/libc.so.6(__libc_calloc+0xb4)[0x7f3c32f805a4]
/usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/x86_64-linux-64int/auto/Archive/Tar/Builder/Builder.so(b_stack_new+0x34)[0x7f3c2c5c6dc4]
/usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/x86_64-linux-64int/auto/Archive/Tar/Builder/Builder.so(b_path_new+0x12)[0x7f3c2c5c6b42]
/usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/x86_64-linux-64int/auto/Archive/Tar/Builder/Builder.so(b_builder_write_file+0x93)[0x7f3c2c5c3b13]
/usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/x86_64-linux-64int/auto/Archive/Tar/Builder/Builder.so(b_find+0x487)[0x7f3c2c5c55a7]
/usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/x86_64-linux-64int/auto/Archive/Tar/Builder/Builder.so(+0x78e7)[0x7f3c2c5c78e7]
/usr/local/cpanel/3rdparty/perl/528/lib/perl5/5.28.0/x86_64-linux-64int/CORE/libperl.so(Perl_pp_entersub+0x8c1)[0x7f3c34107c90]
/usr/local/cpanel/3rdparty/perl/528/lib/perl5/5.28.0/x86_64-linux-64int/CORE/libperl.so(Perl_runops_standard+0xe)[0x7f3c3410005a]
/usr/local/cpanel/3rdparty/perl/528/lib/perl5/5.28.0/x86_64-linux-64int/CORE/libperl.so(perl_run+0x1e6)[0x7f3c340a07b9]
pkgacct - theusername - av: 4 - create tar stream(main+0xa3)[0x400d63]
/lib64/libc.so.6(__libc_start_main+0xf5)[0x7f3c32f1c545]
pkgacct - theusername - av: 4 - create tar stream[0x400df5]
======= Memory map: ========
00400000-00402000 r-xp 00000000 09:02 7621427 /usr/local/cpanel/3rdparty/perl/528/bin/perl
00601000-00602000 r--p 00001000 09:02 7621427 /usr/local/cpanel/3rdparty/perl/528/bin/perl
00602000-00603000 rw-p 00002000 09:02 7621427 /usr/local/cpanel/3rdparty/perl/528/bin/perl
02437000-04bf7000 rw-p 00000000 00:00 0 [heap]
04bf7000-04c5e000 rw-p 00000000 00:00 0 [heap]
7f3c20000000-7f3c20021000 rw-p 00000000 00:00 0
7f3c20021000-7f3c24000000 ---p 00000000 00:00 0
7f3c273d8000-7f3c27619000 rw-p 00000000 00:00 0
7f3c2779e000-7f3c277b3000 r-xp 00000000 09:02 6298698 /usr/lib64/libgcc_s-4.8.5-20150702.so.1
7f3c277b3000-7f3c279b2000 ---p 00015000 09:02 6298698 /usr/lib64/libgcc_s-4.8.5-20150702.so.1
7f3c279b2000-7f3c279b3000 r--p 00014000 09:02 6298698 /usr/lib64/libgcc_s-4.8.5-20150702.so.1
7f3c279b3000-7f3c279b4000 rw-p 00015000 09:02 6298698 /usr/lib64/libgcc_s-4.8.5-20150702.so.1
7f3c279b4000-7f3c279f5000 rw-p 00000000 00:00 0
7f3c279f5000-7f3c27a01000 r-xp 00000000 09:02 6299399 /usr/lib64/libnss_files-2.17.so
7f3c27a01000-7f3c27c00000 ---p 0000c000 09:02 6299399 /usr/lib64/libnss_files-2.17.so
7f3c27c00000-7f3c27c01000 r--p 0000b000 09:02 6299399 /usr/lib64/libnss_files-2.17.so
7f3c27c01000-7f3c27c02000 rw-p 0000c000 09:02 6299399 /usr/lib64/libnss_files-2.17.so
7f3c27c02000-7f3c27c08000 rw-p 00000000 00:00 0
7f3c27c08000-7f3c27ebb000 r--s 00000000 09:02 8126608 /var/cpanel/locale/en.cdb
7f3c27ebb000-7f3c27f9a000 r-xp 00000000 09:02 7641461 /usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/x86_64-linux-64int/auto/DBD/SQLite/SQLite.so
7f3c27f9a000-7f3c28199000 ---p 000df000 09:02 7641461 /usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/x86_64-linux-64int/auto/DBD/SQLite/SQLite.so
7f3c28199000-7f3c2819c000 r--p 000de000 09:02 7641461 /usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/x86_64-linux-64int/auto/DBD/SQLite/SQLite.so
7f3c2819c000-7f3c2819f000 rw-p 000e1000 09:02 7641461 /usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/x86_64-linux-64int/auto/DBD/SQLite/SQLite.so
7f3c2819f000-7f3c281a1000 r-xp 00000000 09:02 7670848 /usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/x86_64-linux-64int/auto/Filesys/Df/Df.so
7f3c281a1000-7f3c283a0000 ---p 00002000 09:02 7670848 /usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/x86_64-linux-64int/auto/Filesys/Df/Df.so
7f3c283a0000-7f3c283a1000 r--p 00001000 09:02 7670848 /usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/x86_64-linux-64int/auto/Filesys/Df/Df.so
7f3c283a1000-7f3c283a2000 rw-p 00002000 09:02 7670848 /usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/x86_64-linux-64int/auto/Filesys/Df/Df.so
7f3c283a2000-7f3c283a7000 r-xp 00000000 09:02 7621377 /usr/local/cpanel/3rdparty/perl/528/lib/perl5/5.28.0/x86_64-linux-64int/auto/File/Glob/Glob.so
7f3c283a7000-7f3c285a6000 ---p 00005000 09:02 7621377 /usr/local/cpanel/3rdparty/perl/528/lib/perl5/5.28.0/x86_64-linux-64int/auto/File/Glob/Glob.so
7f3c285a6000-7f3c285a7000 r--p 00004000 09:02 7621377 /usr/local/cpanel/3rdparty/perl/528/lib/perl5/5.28.0/x86_64-linux-64int/auto/File/Glob/Glob.so
7f3c285a7000-7f3c285a8000 rw-p 00005000 09:02 7621377 /usr/local/cpanel/3rdparty/perl/528/lib/perl5/5.28.0/x86_64-linux-64int/auto/File/Glob/Glob.so
7f3c285a8000-7f3c285b1000 r-xp 00000000 09:02 7621335 /usr/local/cpanel/3rdparty/perl/528/lib/perl5/5.28.0/x86_64-linux-64int/auto/Digest/SHA/SHA.so
7f3c285b1000-7f3c287b0000 ---p 00009000 09:02 7621335 /usr/local/cpanel/3rdparty/perl/528/lib/perl5/5.28.0/x86_64-linux-64int/auto/Digest/SHA/SHA.so
7f3c287b0000-7f3c287b1000 r--p 00008000 09:02 7621335 /usr/local/cpanel/3rdparty/perl/528/lib/perl5/5.28.0/x86_64-linux-64int/auto/Digest/SHA/SHA.so
7f3c287b1000-7f3c287b2000 rw-p 00009000 09:02 7621335 /usr/local/cpanel/3rdparty/perl/528/lib/perl5/5.28.0/x86_64-linux-64int/auto/Digest/SHA/SHA.so
7f3c287b2000-7f3c287b6000 r-xp 00000000 09:02 7621334 /usr/local/cpanel/3rdparty/perl/528/lib/perl5/5.28.0/x86_64-linux-64int/auto/Digest/MD5/MD5.so....................
[root@ home]#
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