Backup problem after upgrading to cPanel ver 84

[nickgr67]

Hello,

we are facing the following problem after updating to cPanel version 84 from version 82.

2 of our servers were updated to said version and they are unable to backup some sites hosted in these servers.
This problem seems to affect only some of the sites hosted in these servers (3/200 in one of them, 4/40 in the other) and has
been happening for two days straight (yesterday, today). Same sites both days.

We have many servers in our disposal, most running cPanel, and these are the only two that have displayed such a behavior
after the update to version 84 so we think these facts might be related.

We tried running the backup from the command line "/scripts/pkgacct theusername" to backup those sites but were unable to do so.
We also tried rebooting the servers which did not fix the issue.


Do you have any ideas as to what might be the problem or any possible solutions?


The server error logs are the following after running "/scripts/pkgacct theusername" (we have replaced the actual account username the word "theusername"):

[[email protected] home]# /scripts/pkgacct theusername
[2019-10-09 13:03:32 +0300] pkgacct started.
[2019-10-09 13:03:32 +0300] pkgacct version 10 - user : theusername - tarball: 1 - target mysql : default - split: 0 - incremental: 0 - homedir: 1 - mailman: 1 - backup: 0 - archive version: 4 - running with uid 0
[2019-10-09 13:03:32 +0300] pkgacct using '/usr/local/cpanel/3rdparty/bin/pigz -6 --processes 1 --blocksize 4096 --rsyncable' to compress archives
[2019-10-09 13:03:32 +0300] pkgacct working dir : /home/cpmove-theusername
[2019-10-09 13:03:32 +0300] Copying Reseller Config...[2019-10-09 13:03:32 +0300] Done
[2019-10-09 13:03:32 +0300] Copying Suspension Info (if needed)...[2019-10-09 13:03:32 +0300] Done
[2019-10-09 13:03:32 +0300] Copying installed SSL certificates and keys...[2019-10-09 13:03:32 +0300] Performing “ApacheTLS” component....
[2019-10-09 13:03:32 +0300] Completed “ApacheTLS” component.
[2019-10-09 13:03:32 +0300] Done
[2019-10-09 13:03:32 +0300] Copying Domain Keys....[2019-10-09 13:03:32 +0300] Done
[2019-10-09 13:03:32 +0300] Copying Bandwidth Data....[2019-10-09 13:03:32 +0300] Performing “Bandwidth” component....
Summary databases … done!
[2019-10-09 13:03:33 +0300] Completed “Bandwidth” component.
[2019-10-09 13:03:33 +0300] Done
[2019-10-09 13:03:33 +0300] Copying Dns Zones.......theuserdomain.com...[2019-10-09 13:03:33 +0300] Done
[2019-10-09 13:03:33 +0300] Copying Mail files....[2019-10-09 13:03:33 +0300] Done
[2019-10-09 13:03:33 +0300] Copying proftpd file....[2019-10-09 13:03:33 +0300] Done
[2019-10-09 13:03:33 +0300] Performing “Logs” component....
...log file sizes [463 byte(s)]......ftp.theuserdomain.com-ftp_log......theusername-imapbytes_log......theuserdomain.com-ssl_log......theuserdomain.com......theuserdomain.com-bytes_log...[2019-10-09 13:03:33 +0300] Completed “Logs” component.
[2019-10-09 13:03:33 +0300] Copy userdata...[2019-10-09 13:03:33 +0300] Done
[2019-10-09 13:03:33 +0300] Copy custom virtualhost templates...[2019-10-09 13:03:33 +0300] Done
[2019-10-09 13:03:33 +0300] Copying mailman lists and archives....Done copying mailman lists and archives.
[2019-10-09 13:03:33 +0300] Copying homedir.............
[2019-10-09 13:03:33 +0300] Done
[2019-10-09 13:03:33 +0300] Fixing up EA4 .htaccess blocks: /home/theusername/public_html/.htaccess  Done.
[2019-10-09 13:03:33 +0300] Performing “Postgresql” component....
[2019-10-09 13:03:33 +0300] Completed “Postgresql” component.
[2019-10-09 13:03:33 +0300] Performing “Mysql” component....
[2019-10-09 13:03:33 +0300] Determining mysql dbs...[2019-10-09 13:03:33 +0300] ...mysqldump version: 10.1.41...[2019-10-09 13:03:33 +0300] ...mysql version: 10.1...[2019-10-09 13:03:33 +0300] Saving mysql privs...[2019-10-09 13:03:33 +0300] Done
[2019-10-09 13:03:33 +0300] Storing MySQL databases...[2019-10-09 13:03:33 +0300] Done
[2019-10-09 13:03:33 +0300] ...Done
[2019-10-09 13:03:33 +0300] ...Done
[2019-10-09 13:03:33 +0300] Completed “Mysql” component.
[2019-10-09 13:03:33 +0300] Performing “MysqlRemoteNotes” component....
[2019-10-09 13:03:33 +0300] Completed “MysqlRemoteNotes” component.
[2019-10-09 13:03:33 +0300] Copying cpuser file.......[2019-10-09 13:03:33 +0300] Done
[2019-10-09 13:03:33 +0300] Copying crontab file.......[2019-10-09 13:03:33 +0300] Done
[2019-10-09 13:03:33 +0300] Performing “Quota” component....
[2019-10-09 13:03:33 +0300] Completed “Quota” component.
[2019-10-09 13:03:33 +0300] Performing “Integration” component....
[2019-10-09 13:03:33 +0300] Completed “Integration” component.
[2019-10-09 13:03:33 +0300] Performing “AuthnLinks” component....
[2019-10-09 13:03:33 +0300] Completed “AuthnLinks” component.
[2019-10-09 13:03:33 +0300] Performing “APITokens” component....
[2019-10-09 13:03:33 +0300] Completed “APITokens” component.
[2019-10-09 13:03:33 +0300] Performing “DNSSEC” component....
[2019-10-09 13:03:33 +0300] Completed “DNSSEC” component.
[2019-10-09 13:03:33 +0300] Performing “Custom” component....
[2019-10-09 13:03:33 +0300] No custom components to perform.
[2019-10-09 13:03:33 +0300] Completed “Custom” component.
[2019-10-09 13:03:33 +0300] Performing “AutoSSL” component....
[2019-10-09 13:03:33 +0300] Completed “AutoSSL” component.
[2019-10-09 13:03:33 +0300] Storing Subdomains....
[2019-10-09 13:03:33 +0300] Done
[2019-10-09 13:03:33 +0300] Storing Parked Domains....
[2019-10-09 13:03:33 +0300] Done
[2019-10-09 13:03:33 +0300] Storing Addon Domains....
[2019-10-09 13:03:33 +0300] Performing “Password” component....
[2019-10-09 13:03:33 +0300] Completed “Password” component.
[2019-10-09 13:03:33 +0300] Performing “DigestShadow” component....
[2019-10-09 13:03:33 +0300] Completed “DigestShadow” component.
[2019-10-09 13:03:33 +0300] Copying shell.......[2019-10-09 13:03:33 +0300] Done
[2019-10-09 13:03:33 +0300] Performing “PublicContact” component....
[2019-10-09 13:03:33 +0300] Completed “PublicContact” component.
[2019-10-09 13:03:33 +0300] Performing “MailLimits” component....
[2019-10-09 13:03:33 +0300] Completed “MailLimits” component.
[2019-10-09 13:03:33 +0300] Performing “WorkerNodes” component....
[2019-10-09 13:03:33 +0300] Completed “WorkerNodes” component.
[2019-10-09 13:03:33 +0300] Creating Archive ..............*** Error in `pkgacct - theusername - av: 4 - create tar stream': corrupted size vs. prev_size: 0x0000000004c3d140 ***
======= Backtrace: =========
/lib64/libc.so.6(+0x7f804)[0x7f3c32f79804]
/lib64/libc.so.6(+0x83014)[0x7f3c32f7d014]
/lib64/libc.so.6(__libc_calloc+0xb4)[0x7f3c32f805a4]
/usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/x86_64-linux-64int/auto/Archive/Tar/Builder/Builder.so(b_stack_new+0x34)[0x7f3c2c5c6dc4]
/usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/x86_64-linux-64int/auto/Archive/Tar/Builder/Builder.so(b_path_new+0x12)[0x7f3c2c5c6b42]
/usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/x86_64-linux-64int/auto/Archive/Tar/Builder/Builder.so(b_builder_write_file+0x93)[0x7f3c2c5c3b13]
/usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/x86_64-linux-64int/auto/Archive/Tar/Builder/Builder.so(b_find+0x487)[0x7f3c2c5c55a7]
/usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/x86_64-linux-64int/auto/Archive/Tar/Builder/Builder.so(+0x78e7)[0x7f3c2c5c78e7]
/usr/local/cpanel/3rdparty/perl/528/lib/perl5/5.28.0/x86_64-linux-64int/CORE/libperl.so(Perl_pp_entersub+0x8c1)[0x7f3c34107c90]
/usr/local/cpanel/3rdparty/perl/528/lib/perl5/5.28.0/x86_64-linux-64int/CORE/libperl.so(Perl_runops_standard+0xe)[0x7f3c3410005a]
/usr/local/cpanel/3rdparty/perl/528/lib/perl5/5.28.0/x86_64-linux-64int/CORE/libperl.so(perl_run+0x1e6)[0x7f3c340a07b9]
pkgacct - theusername - av: 4 - create tar stream(main+0xa3)[0x400d63]
/lib64/libc.so.6(__libc_start_main+0xf5)[0x7f3c32f1c545]
pkgacct - theusername - av: 4 - create tar stream[0x400df5]
======= Memory map: ========
00400000-00402000 r-xp 00000000 09:02 7621427                            /usr/local/cpanel/3rdparty/perl/528/bin/perl
00601000-00602000 r--p 00001000 09:02 7621427                            /usr/local/cpanel/3rdparty/perl/528/bin/perl
00602000-00603000 rw-p 00002000 09:02 7621427                            /usr/local/cpanel/3rdparty/perl/528/bin/perl
02437000-04bf7000 rw-p 00000000 00:00 0                                  [heap]
04bf7000-04c5e000 rw-p 00000000 00:00 0                                  [heap]
7f3c20000000-7f3c20021000 rw-p 00000000 00:00 0
7f3c20021000-7f3c24000000 ---p 00000000 00:00 0
7f3c273d8000-7f3c27619000 rw-p 00000000 00:00 0
7f3c2779e000-7f3c277b3000 r-xp 00000000 09:02 6298698                    /usr/lib64/libgcc_s-4.8.5-20150702.so.1
7f3c277b3000-7f3c279b2000 ---p 00015000 09:02 6298698                    /usr/lib64/libgcc_s-4.8.5-20150702.so.1
7f3c279b2000-7f3c279b3000 r--p 00014000 09:02 6298698                    /usr/lib64/libgcc_s-4.8.5-20150702.so.1
7f3c279b3000-7f3c279b4000 rw-p 00015000 09:02 6298698                    /usr/lib64/libgcc_s-4.8.5-20150702.so.1
7f3c279b4000-7f3c279f5000 rw-p 00000000 00:00 0
7f3c279f5000-7f3c27a01000 r-xp 00000000 09:02 6299399                    /usr/lib64/libnss_files-2.17.so
7f3c27a01000-7f3c27c00000 ---p 0000c000 09:02 6299399                    /usr/lib64/libnss_files-2.17.so
7f3c27c00000-7f3c27c01000 r--p 0000b000 09:02 6299399                    /usr/lib64/libnss_files-2.17.so
7f3c27c01000-7f3c27c02000 rw-p 0000c000 09:02 6299399                    /usr/lib64/libnss_files-2.17.so
7f3c27c02000-7f3c27c08000 rw-p 00000000 00:00 0
7f3c27c08000-7f3c27ebb000 r--s 00000000 09:02 8126608                    /var/cpanel/locale/en.cdb
7f3c27ebb000-7f3c27f9a000 r-xp 00000000 09:02 7641461                    /usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/x86_64-linux-64int/auto/DBD/SQLite/SQLite.so
7f3c27f9a000-7f3c28199000 ---p 000df000 09:02 7641461                    /usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/x86_64-linux-64int/auto/DBD/SQLite/SQLite.so
7f3c28199000-7f3c2819c000 r--p 000de000 09:02 7641461                    /usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/x86_64-linux-64int/auto/DBD/SQLite/SQLite.so
7f3c2819c000-7f3c2819f000 rw-p 000e1000 09:02 7641461                    /usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/x86_64-linux-64int/auto/DBD/SQLite/SQLite.so
7f3c2819f000-7f3c281a1000 r-xp 00000000 09:02 7670848                    /usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/x86_64-linux-64int/auto/Filesys/Df/Df.so
7f3c281a1000-7f3c283a0000 ---p 00002000 09:02 7670848                    /usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/x86_64-linux-64int/auto/Filesys/Df/Df.so
7f3c283a0000-7f3c283a1000 r--p 00001000 09:02 7670848                    /usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/x86_64-linux-64int/auto/Filesys/Df/Df.so
7f3c283a1000-7f3c283a2000 rw-p 00002000 09:02 7670848                    /usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/x86_64-linux-64int/auto/Filesys/Df/Df.so
7f3c283a2000-7f3c283a7000 r-xp 00000000 09:02 7621377                    /usr/local/cpanel/3rdparty/perl/528/lib/perl5/5.28.0/x86_64-linux-64int/auto/File/Glob/Glob.so
7f3c283a7000-7f3c285a6000 ---p 00005000 09:02 7621377                    /usr/local/cpanel/3rdparty/perl/528/lib/perl5/5.28.0/x86_64-linux-64int/auto/File/Glob/Glob.so
7f3c285a6000-7f3c285a7000 r--p 00004000 09:02 7621377                    /usr/local/cpanel/3rdparty/perl/528/lib/perl5/5.28.0/x86_64-linux-64int/auto/File/Glob/Glob.so
7f3c285a7000-7f3c285a8000 rw-p 00005000 09:02 7621377                    /usr/local/cpanel/3rdparty/perl/528/lib/perl5/5.28.0/x86_64-linux-64int/auto/File/Glob/Glob.so
7f3c285a8000-7f3c285b1000 r-xp 00000000 09:02 7621335                    /usr/local/cpanel/3rdparty/perl/528/lib/perl5/5.28.0/x86_64-linux-64int/auto/Digest/SHA/SHA.so
7f3c285b1000-7f3c287b0000 ---p 00009000 09:02 7621335                    /usr/local/cpanel/3rdparty/perl/528/lib/perl5/5.28.0/x86_64-linux-64int/auto/Digest/SHA/SHA.so
7f3c287b0000-7f3c287b1000 r--p 00008000 09:02 7621335                    /usr/local/cpanel/3rdparty/perl/528/lib/perl5/5.28.0/x86_64-linux-64int/auto/Digest/SHA/SHA.so
7f3c287b1000-7f3c287b2000 rw-p 00009000 09:02 7621335                    /usr/local/cpanel/3rdparty/perl/528/lib/perl5/5.28.0/x86_64-linux-64int/auto/Digest/SHA/SHA.so
7f3c287b2000-7f3c287b6000 r-xp 00000000 09:02 7621334                    /usr/local/cpanel/3rdparty/perl/528/lib/perl5/5.28.0/x86_64-linux-64int/auto/Digest/MD5/MD5.so....................

[2019-10-09 13:04:09 +0300] ERROR: The subprocess “Archive::Tar::Builder” ended prematurely because it received the “ABRT” (6) signal. at /usr/local/cpanel/Cpanel/IO/Tarball.pm line 326.
[[email protected] home]#

 

[nickgr67]

I forgot to mention the fact that these two servers are in the current release tier (Release Candidate) while all our other servers are in the release release tier (General Availability).

I assume that this issue is not wide spread and is only affecting a few servers but it will become an issue once version 84 becomes "general availability"

 

[cPanelAaronH]

Hey nickgr67,

I'm sorry to hear you're having some issues with the update and backups. Have you opened a ticket with our support team by chance? If not, would you mind doing so and providing access so we can take a closer look at this issue?

https://documentation.cpanel.net/display/84Docs/Create+Support+Ticket

You can create a ticket from within the WHM by going to:

1. Log in to WHM as the root user.
2. In the WHM Home interface, click Support.
3. Click Create Support Ticket.

Please let me know that ticket number when available and we will take a look.

Thanks!

 

[nickgr67]

Hello


Your Support Request ID is: 13517533

 

[natenate19]

I'm also seeing the same behavior after updating to cPanel 84, with only 1 account on 1 server, 2 nights in a row after updating to this version. Was this isolated to anything specific in the above cPanel ticket? Invoking pkgacct on the relevant account produces the same issue:

[2019-10-12 02:56:58 -0400] Creating Archive ....
ERROR: The subprocess “Archive::Tar::Builder” ended prematurely because it received the “ABRT” (6) signal. at /usr/local/cpanel/Cpanel/IO/Tarball.pm line 326.

Moderator note: removed full backtrace output.

This particular account was converted from an Addon Domain using the WHM functionality. There is nothing else unusual about it aside from perhaps the short username, and it's only ~2G in size on disk.

Actually in looking further back in the logs, this has only been occurring since updating to 84.0.1. There was one backup run on 84.0.0, and this account backed up fine at that time. So perhaps some regression in 84.0.1 specifically.

 

[mtindor]

I have the same issue on one server, possibly two (in the process of checking second one now). No problems until after the servers updated to 11.84. Do I get to open a ticket as well ?

Mike

 

[IanD]

Same here. It's fine for all my accounts except one - which I would guess bears a relation to it being the largest (~5.5GB). The second largest account is ~4GB and packages fine.

 

[mtindor]

In my case, on one server it's failing to back up an account because for whatever reason it can't do something with a mysql database during the pkgaccount stuff. On another account, there is some email in one of the directories of one of the email accounts on the server that is causing an Exception. That count doesn't get backed up either.

And, when even one account doesn't get backed up and all of the rest do, the pruning (daily/weekly/monthly) does not take place and the old backups just continue to sit on the backup until the backup fills up.

And all of this started happening with WHM 84.

mike

 

[IanD]

This issue now appears to be resolved for me after WHM updated to v84.0.2. I should clarify in slight difference to the other posters that with me the issue was only present with v84.0.1 and not v84.0.0.