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Backup Problem: "Upload attempt failed: Couldn't open remote file"

Discussion in 'Data Protection' started by BlueSteam, Feb 1, 2015.

  1. BlueSteam

    BlueSteam Well-Known Member

    Feb 21, 2013
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    Reseller Owner

    Every single week I have this problem with the new backup system. Some of the files that need to be transferred to the backup server fails with the following error:

    After this failure, it attempts to retry another 2 more times and eventually just moves on. The file on the remote server is there but with 0bytes in size.

    Out of all my backups files that need to be transferred, maybe 20% of them fail and are not transferred. I have ot EVERY SUNDAY manually transfer them.

    I have the full cpbackup_transporter.log if you want to see it but I will only provide this to cPanel staff of course.

    Please assist as this is most annoying.

  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Apr 11, 2011
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    Root Administrator
    Hello :)

    I see that you have opened ticket number 6051027 with our technical analysts. Feel free to update us with the outcome at the completion of your support ticket.

    Thank you.
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