Backup Problem: "Upload attempt failed: Couldn't open remote file"

BlueSteam

Well-Known Member
Feb 21, 2013
96
13
58
cPanel Access Level
Reseller Owner
Hello,

Every single week I have this problem with the new backup system. Some of the files that need to be transferred to the backup server fails with the following error:

[2015-02-01 06:22:43 +0200] warn [cpbackup_transporter] Upload attempt failed: Couldn't open remote file 'backup_location/weekly/2015-02-01/username.tar.gz': Failure at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 26
After this failure, it attempts to retry another 2 more times and eventually just moves on. The file on the remote server is there but with 0bytes in size.

Out of all my backups files that need to be transferred, maybe 20% of them fail and are not transferred. I have ot EVERY SUNDAY manually transfer them.

I have the full cpbackup_transporter.log if you want to see it but I will only provide this to cPanel staff of course.

Please assist as this is most annoying.

Thanks
BlueSteam
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,908
2,216
463
Hello :)

I see that you have opened ticket number 6051027 with our technical analysts. Feel free to update us with the outcome at the completion of your support ticket.

Thank you.
 
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