Backup Problem

[samiraabd]

Hello,
I made the backup and cron job settings for WHM and until 2020-07-17 the backup was done regularly but for a week now this automatic backup has not been done. I checked the backup and cron job settings in WHM but it didn't work. Please help fix the problem.

my Os is Centos 7
my WHM version is v84.0.6

thanks.

 

[cPanelLauren]

Hello,

What is output in the backup logs? You can find them at /usr/local/cpanel/logs/cpbackup/

 

[samiraabd]

Hello,

What is output in the backup logs? You can find them at /usr/local/cpanel/logs/cpbackup/

Hello,
this is result of : tail -f /usr/local/cpanel/logs/cpbackup_transporter.log

[2020-06-19 02:07:44 +0430] info [cpbackup_transporter] cpbackup_transporter - Waiting up to 30s for new tasks
[2020-06-19 02:08:14 +0430] info [cpbackup_transporter] cpbackup_transporter - Waiting up to 0s for new tasks
[2020-06-19 02:08:15 +0430] info [cpbackup_transporter] cpbackup_transporter - Exiting - the queue has been emptied; no more work to do after waiting for 300s
[2020-06-19 02:08:15 +0430] info [cpbackup_transporter] cPanel Backup Transporter Queue Daemon is being stopped.

If you need another log, please tell me to send it

thanks

 

[cPanelLauren]

Hello,


This is the transport log not the backup log. The backup logs are at the location I noted in my previous response, there should be the last few backup process log files located within that directory.

 

[hmaddy]

I fixed this Issue on many servers by updating the version of whm/Cpanel

 

[samiraabd]

Hello,


This is the transport log not the backup log. The backup logs are at the location I noted in my previous response, there should be the last few backup process log files located within that directory.

tail -n 100 /usr/local/cpanel/logs/cpbackup/1592508603.log | more
cpuwatch (Sun Aug 2 13:10:28 2020): System load is currently 24.57; waiting for it to go down below 24.50 to continue …
cpuwatch (Sun Aug 2 13:11:28 2020): System load is currently 24.48, which is below the threshold of 24.50. Continuing …
cpuwatch (Sun Aug 2 13:11:33 2020): System load is currently 24.84; waiting for it to go down below 24.50 to continue …
cpuwatch (Sun Aug 2 13:12:04 2020): System load is currently 23.95, which is below the threshold of 24.50. Continuing …

 

[cPanelLauren]

This is only a piece of it but from this it's clear that the load average threshold is being reached. When this happens until the load goes below 24.50 the backups cannot complete.

 

[samiraabd]

This is only a piece of it but from this it's clear that the load average threshold is being reached. When this happens until the load goes below 24.50 the backups cannot complete.

What is the solution and what should we do?

 

[cPanelLauren]

You'll need to ensure the server doesn't reach the threshold during the time which backups are being taken or understand that they're going to take more time while this threshold is reached to ensure that they are not contributing the server's latency.