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Backup Processes Stalling

Discussion in 'Data Protection' started by Judah, Jan 26, 2017.

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  1. Judah

    Judah Registered

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    Hello all!

    I have been receiving 2-3 emails per day for a week or two now saying the backup process for a random account has stalled.

    Its usually a different account each time, but the funny thing is these processes are stalling after 60+ days of running.

    Screenshot from 2017-01-26 08-58-15.png

    Also, although this may be unrelated, the server stopped uploading backups to S3. It has another remote backup destination (sftp) so I should be safe, but still...

    Has anyone else seen this before? Any suggestions?
    I would like to get this resolved just in case it is an indicator of a larger issue.

    Thanks in advance!
     
  2. NOC_Serverpoint

    NOC_Serverpoint Well-Known Member

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  3. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    I suggest using the script referenced in the previous post:

    The is_script_stuck Script - Documentation - cPanel Documentation

    Additionally, you can review the backup transport logs in the following directory:

    /usr/local/cpanel/logs/cpbackup_transporter/

    Look through the logs to see if you can determine why backup transfers to the Amazon S3 destination are failing.

    Thank you.
     
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