Backup: Remote FTP Fails Validation

D

deadlock

Well-Known Member
May 12, 2002
58
0
306
I'm using the (non-legacy) Backup utility on WHM 56 (build 9) and I think this has just been upgraded. It has been backing up with no problems for months but has suddenly stopped working. I've tested the remote FTP manually from the host and it's working fine, I can upload a file, but when I click the WHM Validate button for the connection I get:

"Error: Validation for transport “MyBackup” failed: Could not upload test file: Can't open that file: Permission denied"

All the details are definitely correct and as I said, this same setup has been working fine up to now so I think it may have something to do with the latest WHM upgrade.
 
cPanelMichael

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,880
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Hello,

Do you notice any additional output to /usr/local/cpanel/logs/cpbackup_transporter.log when this happens? Also, could you let us know the contents of the /var/cpanel/backups/$name_$.backup_destination file, ensuring you remove any identifying information (e.g. id, password, host, username)?

Thank you.
 
D

deadlock

Well-Known Member
May 12, 2002
58
0
306
I have several cpbackup_transporter.log files, they all have the same contents:

[2016-04-29 06:19:16 -0400] info [cpbackup_transporter] Initializing log file
[2016-04-29 06:19:16 -0400] info [cpbackup_transporter] cPanel Backup Transporter Queue Daemon started.
[2016-04-29 06:19:16 -0400] info [cpbackup_transporter] cpbackup_transporter - started
[2016-04-29 06:19:16 -0400] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
[2016-04-29 06:19:16 -0400] info [cpbackup_transporter] cpbackup_transporter - Processing next task
[2016-04-29 06:19:16 -0400] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
[2016-04-29 06:19:16 -0400] info [cpbackup_transporter] cpbackup_transporter - Exiting - the queue has been emptied; no more work to do
[2016-04-29 06:19:16 -0400] info [cpbackup_transporter] cPanel Backup Transporter Queue Daemon is being stopped.
[2016-04-29 06:20:19 -0400] info [cpbackup_transporter] Initializing log file
[2016-04-29 06:20:19 -0400] info [cpbackup_transporter] cPanel Backup Transporter Queue Daemon started.
[2016-04-29 06:20:19 -0400] info [cpbackup_transporter] cpbackup_transporter - started
[2016-04-29 06:20:19 -0400] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
[2016-04-29 06:20:19 -0400] info [cpbackup_transporter] cpbackup_transporter - Processing next task
[2016-04-29 06:20:20 -0400] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
[2016-04-29 06:20:20 -0400] info [cpbackup_transporter] cpbackup_transporter - Exiting - the queue has been emptied; no more work to do
[2016-04-29 06:20:20 -0400] info [cpbackup_transporter] cPanel Backup Transporter Queue Daemon is being stopped.


Here is the content of cpbackup_UID_VaSUJGgfYOHNTD7455kqScLQ.backup (note: it's automatically disabled when the validation fails)

---
disabled: 1
host: *****
id: VaSUJGgfYOHNTD7455kqScLQ
name: cpbackup
passive: 1
password: *****
path: /
port: 21
sessions:
"1461924006": {}

timeout: 30
type: FTP
username: *****
 
cPanelMichael

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,880
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Please try making the following changes when editing the FTP destination in "WHM >> Backup Configuration":

1. Disable the option to use "Passive FTP".
2. Leave the "Backup Directory" field blank.

Do either of these changes make a difference in the validation attempt?

Thank you.
 
D

deadlock

Well-Known Member
May 12, 2002
58
0
306
1. Disabling Passive makes no difference.
2. It's not possible to save it completely blank, when attempting to do so it defaults to / (this is what it has always been anyway).

I should also mention that the backup itself is fine, it saves all the accounts in /backup on the host. What I've been doing is ssh to the host, open an FTP connection to my remote destination and upload the files. WHM is unable to do the same thing though.
 
D

deadlock

Well-Known Member
May 12, 2002
58
0
306
I've tried testing a different remote destination and it works fine, so it looks like the problem is my original destination. Frustrating.
 
D

deadlock

Well-Known Member
May 12, 2002
58
0
306
After some experimentation I've found the root cause. You were correct about leaving the backup directory blank. However, in order to do that it's necessary to create a new destination from scratch with that field blank, then the validation will work.

Any further edits to the destination will result in that field being automatically propagated with / which causes it to fail validation. Even if you make no changes but click 'save and validate'.

Automatically propagating a field to cause failure is surely a bug?
 
Last edited:
cPanelMichael

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,880
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deadlock said:
Any further edits to the destination will result in that field being automatically propagated with / which causes it to fail validation. Even if you make no changes but click 'save and validate'.
Click to expand...
Hello,

Thank you for bringing this to our attention. I've opened internal case CPANEL-6020 to address this issue. There's currently no specific time frame on a resolution, but I will update this thread when the resolution is released. The workaround is to delete the destination, and then create it again with the blank directory field. Or, you can manually update the path in the /var/cpanel/backups/$destination-name_UID_$.backup_destination file via the command line to:

Code: 
path: ''
Thank you.
 
D

deadlock

Well-Known Member
May 12, 2002
58
0
306
My weekly backup ran today and it has proven to be completely broken, even with a validated destination, I'm assuming because of the required blank directory field.

After reporting "unable to send" for all the accounts, the final lines are:

Unable to prune transport “MyBackup”
Unable to remove outdated backup: The specified path does not exist: /weekly

Note: yes it does exist!

---
disabled: 0
host: *****
id: 82pv8S71lxmKC1pLZxg5q5tX
name: MyBackup
passive: 1
password: *****
path: ''
port: 21
timeout: 30
type: FTP
username: *****
 
cPanelMichael

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,880
2,268
463
deadlock said:
My weekly backup ran today and it has proven to be completely broken, even with a validated destination, I'm assuming because of the required blank directory field.

After reporting "unable to send" for all the accounts, the final lines are:

Unable to prune transport “MyBackup”
Unable to remove outdated backup: The specified path does not exist: /weekly
Click to expand...
Are any additional entries found in the transport logs within the "/usr/local/cpanel/logs/cpbackup_transporter" directory associated with this failure?

Thank you.
 
D

deadlock

Well-Known Member
May 12, 2002
58
0
306
Now you mention it, yes. Here's a sample:

Code: 
[2016-05-06 06:22:23 -0400] info [cpbackup_transporter] Initializing log file
[2016-05-06 06:22:23 -0400] info [cpbackup_transporter] cPanel Backup Transporter Queue Daemon started.
[2016-05-06 06:22:23 -0400] info [cpbackup_transporter] cpbackup_transporter - started
[2016-05-06 06:22:23 -0400] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
[2016-05-06 06:22:23 -0400] info [cpbackup_transporter] cpbackup_transporter - Processing next task
[2016-05-06 06:22:24 -0400] info [cpbackup_transporter] Starting a "copy" operation on the "MyBackup" destination ID "82pv8S71lxmKC1pLZxg5q5tX".
[2016-05-06 06:22:24 -0400] warn [cpbackup_transporter] Path creation failed:  Can't create directory: No such file or directory
at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 27.
   Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x926250c), "Path creation failed:  Can't create directory: No such file o"...) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 630
   Cpanel::Backup::Queue::transport_backup::_validate_path(Cpanel::Backup::Queue::transport_backup=HASH(0x95c31c0), Cpanel::Transport::Files::FTP=HASH(0x986ee3c), "/weekly/2016-05-06/scatter.tar.gz", Cpanel::LoggerAdapter=HASH(0x926250c)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 588
   Cpanel::Backup::Queue::transport_backup::validate_path(Cpanel::Backup::Queue::transport_backup=HASH(0x95c31c0), Cpanel::Transport::Files::FTP=HASH(0x986ee3c), "/weekly/2016-05-06/scatter.tar.gz", Cpanel::LoggerAdapter=HASH(0x926250c)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 244
   Cpanel::Backup::Queue::transport_backup::process_task(Cpanel::Backup::Queue::transport_backup=HASH(0x95c31c0), cPanel::TaskQueue::Task=HASH(0x9958f38), Cpanel::LoggerAdapter=HASH(0x926250c)) called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 585
   eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 588
   cPanel::TaskQueue::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/StateFile.pm line 238
   eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/StateFile.pm line 238
   cPanel::StateFile::Guard::call_unlocked(cPanel::StateFile::Guard=HASH(0x990e398), CODE(0x991b0dc)) called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 593
   cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x990e550)) called at /usr/local/cpanel/bin/cpbackup_transporter line 151
   eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 149
[2016-05-06 06:22:25 -0400] warn [cpbackup_transporter] Path creation failed:  Can't create directory: No such file or directory
at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 27.
   Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x926250c), "Path creation failed:  Can't create directory: No such file o"...) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 630
   Cpanel::Backup::Queue::transport_backup::_validate_path(Cpanel::Backup::Queue::transport_backup=HASH(0x95c31c0), Cpanel::Transport::Files::FTP=HASH(0x986ee3c), "/weekly/2016-05-06/scatter.tar.gz", Cpanel::LoggerAdapter=HASH(0x926250c)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 588
   Cpanel::Backup::Queue::transport_backup::validate_path(Cpanel::Backup::Queue::transport_backup=HASH(0x95c31c0), Cpanel::Transport::Files::FTP=HASH(0x986ee3c), "/weekly/2016-05-06/scatter.tar.gz", Cpanel::LoggerAdapter=HASH(0x926250c)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 244
   Cpanel::Backup::Queue::transport_backup::process_task(Cpanel::Backup::Queue::transport_backup=HASH(0x95c31c0), cPanel::TaskQueue::Task=HASH(0x9958f38), Cpanel::LoggerAdapter=HASH(0x926250c)) called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 585
   eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 588
   cPanel::TaskQueue::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/StateFile.pm line 238
   eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/StateFile.pm line 238
   cPanel::StateFile::Guard::call_unlocked(cPanel::StateFile::Guard=HASH(0x990e398), CODE(0x991b0dc)) called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 593
   cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x990e550)) called at /usr/local/cpanel/bin/cpbackup_transporter line 151
   eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 149
[2016-05-06 06:22:26 -0400] warn [cpbackup_transporter] Path creation failed:  Can't create directory: No such file or directory
at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 27.
   Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x926250c), "Path creation failed:  Can't create directory: No such file o"...) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 630
   Cpanel::Backup::Queue::transport_backup::_validate_path(Cpanel::Backup::Queue::transport_backup=HASH(0x95c31c0), Cpanel::Transport::Files::FTP=HASH(0x986ee3c), "/weekly/2016-05-06/scatter.tar.gz", Cpanel::LoggerAdapter=HASH(0x926250c)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 588
   Cpanel::Backup::Queue::transport_backup::validate_path(Cpanel::Backup::Queue::transport_backup=HASH(0x95c31c0), Cpanel::Transport::Files::FTP=HASH(0x986ee3c), "/weekly/2016-05-06/scatter.tar.gz", Cpanel::LoggerAdapter=HASH(0x926250c)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 244
   Cpanel::Backup::Queue::transport_backup::process_task(Cpanel::Backup::Queue::transport_backup=HASH(0x95c31c0), cPanel::TaskQueue::Task=HASH(0x9958f38), Cpanel::LoggerAdapter=HASH(0x926250c)) called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 585
   eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 588
   cPanel::TaskQueue::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/StateFile.pm line 238
   eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/StateFile.pm line 238
   cPanel::StateFile::Guard::call_unlocked(cPanel::StateFile::Guard=HASH(0x990e398), CODE(0x991b0dc)) called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 593
   cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x990e550)) called at /usr/local/cpanel/bin/cpbackup_transporter line 151
   eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 149
[2016-05-06 06:22:26 -0400] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
[2016-05-06 06:22:26 -0400] info [cpbackup_transporter] cpbackup_transporter - Processing next task
[2016-05-06 06:22:27 -0400] info [cpbackup_transporter] Starting a "copy" operation on the "MyBackup" destination ID "82pv8S71lxmKC1pLZxg5q5tX".
[2016-05-06 06:22:27 -0400] warn [cpbackup_transporter] Path creation failed:  Can't create directory: No such file or directory
at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 27.
   Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x926250c), "Path creation failed:  Can't create directory: No such file o"...) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 630
   Cpanel::Backup::Queue::transport_backup::_validate_path(Cpanel::Backup::Queue::transport_backup=HASH(0x95c31c0), Cpanel::Transport::Files::FTP=HASH(0x9dfb318), "/weekly/2016-05-06/jimr.tar.gz", Cpanel::LoggerAdapter=HASH(0x926250c)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 588
   Cpanel::Backup::Queue::transport_backup::validate_path(Cpanel::Backup::Queue::transport_backup=HASH(0x95c31c0), Cpanel::Transport::Files::FTP=HASH(0x9dfb318), "/weekly/2016-05-06/jimr.tar.gz", Cpanel::LoggerAdapter=HASH(0x926250c)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 244
   Cpanel::Backup::Queue::transport_backup::process_task(Cpanel::Backup::Queue::transport_backup=HASH(0x95c31c0), cPanel::TaskQueue::Task=HASH(0x9d3d68c), Cpanel::LoggerAdapter=HASH(0x926250c)) called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 585
   eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 588
   cPanel::TaskQueue::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/StateFile.pm line 238
   eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/StateFile.pm line 238
   cPanel::StateFile::Guard::call_unlocked(cPanel::StateFile::Guard=HASH(0x9958a9c), CODE(0x990e4d8)) called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 593
   cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x990e550)) called at /usr/local/cpanel/bin/cpbackup_transporter line 151
   eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 149
[2016-05-06 06:22:28 -0400] warn [cpbackup_transporter] Path creation failed:  Can't create directory: No such file or directory
at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 27.
   Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x926250c), "Path creation failed:  Can't create directory: No such file o"...) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 630
   Cpanel::Backup::Queue::transport_backup::_validate_path(Cpanel::Backup::Queue::transport_backup=HASH(0x95c31c0), Cpanel::Transport::Files::FTP=HASH(0x9dfb318), "/weekly/2016-05-06/jimr.tar.gz", Cpanel::LoggerAdapter=HASH(0x926250c)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 588
   Cpanel::Backup::Queue::transport_backup::validate_path(Cpanel::Backup::Queue::transport_backup=HASH(0x95c31c0), Cpanel::Transport::Files::FTP=HASH(0x9dfb318), "/weekly/2016-05-06/jimr.tar.gz", Cpanel::LoggerAdapter=HASH(0x926250c)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 244
   Cpanel::Backup::Queue::transport_backup::process_task(Cpanel::Backup::Queue::transport_backup=HASH(0x95c31c0), cPanel::TaskQueue::Task=HASH(0x9d3d68c), Cpanel::LoggerAdapter=HASH(0x926250c)) called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 585
   eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 588
   cPanel::TaskQueue::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/StateFile.pm line 238
   eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/StateFile.pm line 238
   cPanel::StateFile::Guard::call_unlocked(cPanel::StateFile::Guard=HASH(0x9958a9c), CODE(0x990e4d8)) called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 593
   cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x990e550)) called at /usr/local/cpanel/bin/cpbackup_transporter line 151
   eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 149
[2016-05-06 06:22:29 -0400] warn [cpbackup_transporter] Path creation failed:  Can't create directory: No such file or directory
at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 27.
   Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x926250c), "Path creation failed:  Can't create directory: No such file o"...) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 630
   Cpanel::Backup::Queue::transport_backup::_validate_path(Cpanel::Backup::Queue::transport_backup=HASH(0x95c31c0), Cpanel::Transport::Files::FTP=HASH(0x9dfb318), "/weekly/2016-05-06/jimr.tar.gz", Cpanel::LoggerAdapter=HASH(0x926250c)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 588
   Cpanel::Backup::Queue::transport_backup::validate_path(Cpanel::Backup::Queue::transport_backup=HASH(0x95c31c0), Cpanel::Transport::Files::FTP=HASH(0x9dfb318), "/weekly/2016-05-06/jimr.tar.gz", Cpanel::LoggerAdapter=HASH(0x926250c)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 244
   Cpanel::Backup::Queue::transport_backup::process_task(Cpanel::Backup::Queue::transport_backup=HASH(0x95c31c0), cPanel::TaskQueue::Task=HASH(0x9d3d68c), Cpanel::LoggerAdapter=HASH(0x926250c)) called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 585
   eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 588
   cPanel::TaskQueue::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/StateFile.pm line 238
   eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/StateFile.pm line 238
   cPanel::StateFile::Guard::call_unlocked(cPanel::StateFile::Guard=HASH(0x9958a9c), CODE(0x990e4d8)) called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 593
   cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x990e550)) called at /usr/local/cpanel/bin/cpbackup_transporter line 151
   eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 149
[2016-05-06 06:22:29 -0400] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
[2016-05-06 06:22:29 -0400] info [cpbackup_transporter] cpbackup_transporter - Exiting - the queue has been emptied; no more work to do
[2016-05-06 06:22:29 -0400] info [cpbackup_transporter] cPanel Backup Transporter Queue Daemon is being stopped.
[2016-05-06 06:26:58 -0400] info [cpbackup_transporter] Initializing log file
[2016-05-06 06:26:58 -0400] info [cpbackup_transporter] cPanel Backup Transporter Queue Daemon started.
[2016-05-06 06:26:58 -0400] info [cpbackup_transporter] cpbackup_transporter - started
[2016-05-06 06:26:58 -0400] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
[2016-05-06 06:26:58 -0400] info [cpbackup_transporter] cpbackup_transporter - Processing next task
[2016-05-06 06:27:19 -0400] info [cpbackup_transporter] Starting a "copy" operation on the "MyBackup" destination ID "82pv8S71lxmKC1pLZxg5q5tX".
[2016-05-06 06:27:20 -0400] warn [cpbackup_transporter] Path creation failed:  Can't create directory: No such file or directory
at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 27.
   Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x8b91c0c), "Path creation failed:  Can't create directory: No such file o"...) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 630
   Cpanel::Backup::Queue::transport_backup::_validate_path(Cpanel::Backup::Queue::transport_backup=HASH(0x8cc9980), Cpanel::Transport::Files::FTP=HASH(0x90d4094), "/weekly/2016-05-06/tamburri.tar.gz", Cpanel::LoggerAdapter=HASH(0x8b91c0c)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 588
   Cpanel::Backup::Queue::transport_backup::validate_path(Cpanel::Backup::Queue::transport_backup=HASH(0x8cc9980), Cpanel::Transport::Files::FTP=HASH(0x90d4094), "/weekly/2016-05-06/tamburri.tar.gz", Cpanel::LoggerAdapter=HASH(0x8b91c0c)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 244
   Cpanel::Backup::Queue::transport_backup::process_task(Cpanel::Backup::Queue::transport_backup=HASH(0x8cc9980), cPanel::TaskQueue::Task=HASH(0x91be1f0), Cpanel::LoggerAdapter=HASH(0x8b91c0c)) called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 585
   eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 588
   cPanel::TaskQueue::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/StateFile.pm line 238
   eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/StateFile.pm line 238
   cPanel::StateFile::Guard::call_unlocked(cPanel::StateFile::Guard=HASH(0x91736c0), CODE(0x9173724)) called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 593
   cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x9173788)) called at /usr/local/cpanel/bin/cpbackup_transporter line 151
   eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 149
[2016-05-06 06:27:21 -0400] warn [cpbackup_transporter] Path creation failed:  Can't create directory: No such file or directory
at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 27.
   Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x8b91c0c), "Path creation failed:  Can't create directory: No such file o"...) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 630
   Cpanel::Backup::Queue::transport_backup::_validate_path(Cpanel::Backup::Queue::transport_backup=HASH(0x8cc9980), Cpanel::Transport::Files::FTP=HASH(0x90d4094), "/weekly/2016-05-06/tamburri.tar.gz", Cpanel::LoggerAdapter=HASH(0x8b91c0c)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 588
   Cpanel::Backup::Queue::transport_backup::validate_path(Cpanel::Backup::Queue::transport_backup=HASH(0x8cc9980), Cpanel::Transport::Files::FTP=HASH(0x90d4094), "/weekly/2016-05-06/tamburri.tar.gz", Cpanel::LoggerAdapter=HASH(0x8b91c0c)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 244
   Cpanel::Backup::Queue::transport_backup::process_task(Cpanel::Backup::Queue::transport_backup=HASH(0x8cc9980), cPanel::TaskQueue::Task=HASH(0x91be1f0), Cpanel::LoggerAdapter=HASH(0x8b91c0c)) called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 585
   eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 588
   cPanel::TaskQueue::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/StateFile.pm line 238
   eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/StateFile.pm line 238
   cPanel::StateFile::Guard::call_unlocked(cPanel::StateFile::Guard=HASH(0x91736c0), CODE(0x9173724)) called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 593
   cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x9173788)) called at /usr/local/cpanel/bin/cpbackup_transporter line 151
   eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 149
[2016-05-06 06:27:22 -0400] warn [cpbackup_transporter] Path creation failed:  Can't create directory: No such file or directory
at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 27.
   Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x8b91c0c), "Path creation failed:  Can't create directory: No such file o"...) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 630
   Cpanel::Backup::Queue::transport_backup::_validate_path(Cpanel::Backup::Queue::transport_backup=HASH(0x8cc9980), Cpanel::Transport::Files::FTP=HASH(0x90d4094), "/weekly/2016-05-06/tamburri.tar.gz", Cpanel::LoggerAdapter=HASH(0x8b91c0c)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 588
   Cpanel::Backup::Queue::transport_backup::validate_path(Cpanel::Backup::Queue::transport_backup=HASH(0x8cc9980), Cpanel::Transport::Files::FTP=HASH(0x90d4094), "/weekly/2016-05-06/tamburri.tar.gz", Cpanel::LoggerAdapter=HASH(0x8b91c0c)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 244
   Cpanel::Backup::Queue::transport_backup::process_task(Cpanel::Backup::Queue::transport_backup=HASH(0x8cc9980), cPanel::TaskQueue::Task=HASH(0x91be1f0), Cpanel::LoggerAdapter=HASH(0x8b91c0c)) called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 585
   eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 588
   cPanel::TaskQueue::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/StateFile.pm line 238
   eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/StateFile.pm line 238
   cPanel::StateFile::Guard::call_unlocked(cPanel::StateFile::Guard=HASH(0x91736c0), CODE(0x9173724)) called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 593
   cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x9173788)) called at /usr/local/cpanel/bin/cpbackup_transporter line 151
   eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 149
[2016-05-06 06:27:22 -0400] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
[2016-05-06 06:27:22 -0400] info [cpbackup_transporter] cpbackup_transporter - Exiting - the queue has been emptied; no more work to do
[2016-05-06 06:27:22 -0400] info [cpbackup_transporter] cPanel Backup Transporter Queue Daemon is being stopped.
 
Last edited:
cPanelMichael

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,880
2,268
463
Based on your earlier response, does updating the backup path to "/" allow the backup to complete successfully, other than the failed validation? You can force a backup generation via:

Code: 
/usr/local/cpanel/bin/backup --force
Thank you.
 
D

deadlock

Well-Known Member
May 12, 2002
58
0
306
I edited /var/cpanel/backups/cpbackup_UID_82pv8S71lxmKC1pLZxg5q5tX.backup_destination like so:

Code: 
---
disabled: 0
host: *****
id: 82pv8S71lxmKC1pLZxg5q5tX
name: cpbackup
passive: 1
password: *****
path: /
port: 21
timeout: 30
type: FTP
username: *****
... and ran a backup. Surprisingly, it still fails:

Code: 
[2016-05-09 06:14:49 -0400] info [cpbackup_transporter] Initializing log file
[2016-05-09 06:14:49 -0400] info [cpbackup_transporter] cPanel Backup Transporter Queue Daemon started.
[2016-05-09 06:14:49 -0400] info [cpbackup_transporter] cpbackup_transporter - started
[2016-05-09 06:14:49 -0400] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
[2016-05-09 06:14:49 -0400] info [cpbackup_transporter] cpbackup_transporter - Processing next task
[2016-05-09 06:14:50 -0400] info [cpbackup_transporter] Starting a "copy" operation on the "cpbackup" destination ID "82pv8S71lxmKC1pLZxg5q5tX".
[2016-05-09 06:14:50 -0400] info [cpbackup_transporter] Base path for destination is /
[2016-05-09 06:14:51 -0400] warn [cpbackup_transporter] Path creation failed:  Can't create directory: No such file or directory
 at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 27.
   Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x87508e0), "Path creation failed:  Can't create directory: No such file o"...) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 630
   Cpanel::Backup::Queue::transport_backup::_validate_path(Cpanel::Backup::Queue::transport_backup=HASH(0x8a624a4), Cpanel::Transport::Files::FTP=HASH(0x8d24830), "/weekly/2016-05-09/teamspeak.tar.gz", Cpanel::LoggerAdapter=HASH(0x87508e0)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 588
   Cpanel::Backup::Queue::transport_backup::validate_path(Cpanel::Backup::Queue::transport_backup=HASH(0x8a624a4), Cpanel::Transport::Files::FTP=HASH(0x8d24830), "/weekly/2016-05-09/teamspeak.tar.gz", Cpanel::LoggerAdapter=HASH(0x87508e0)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 244
   Cpanel::Backup::Queue::transport_backup::process_task(Cpanel::Backup::Queue::transport_backup=HASH(0x8a624a4), cPanel::TaskQueue::Task=HASH(0x8d89590), Cpanel::LoggerAdapter=HASH(0x87508e0)) called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 585
   eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 588
   cPanel::TaskQueue::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/StateFile.pm line 238
   eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/StateFile.pm line 238
   cPanel::StateFile::Guard::call_unlocked(cPanel::StateFile::Guard=HASH(0x8ca93ec), CODE(0x8d85854)) called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 593
   cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x8ca9374)) called at /usr/local/cpanel/bin/cpbackup_transporter line 151
   eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 149
[2016-05-09 06:14:52 -0400] warn [cpbackup_transporter] Path creation failed:  Can't create directory: No such file or directory
 at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 27.
   Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x87508e0), "Path creation failed:  Can't create directory: No such file o"...) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 630
   Cpanel::Backup::Queue::transport_backup::_validate_path(Cpanel::Backup::Queue::transport_backup=HASH(0x8a624a4), Cpanel::Transport::Files::FTP=HASH(0x8d24830), "/weekly/2016-05-09/teamspeak.tar.gz", Cpanel::LoggerAdapter=HASH(0x87508e0)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 588
   Cpanel::Backup::Queue::transport_backup::validate_path(Cpanel::Backup::Queue::transport_backup=HASH(0x8a624a4), Cpanel::Transport::Files::FTP=HASH(0x8d24830), "/weekly/2016-05-09/teamspeak.tar.gz", Cpanel::LoggerAdapter=HASH(0x87508e0)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 244
   Cpanel::Backup::Queue::transport_backup::process_task(Cpanel::Backup::Queue::transport_backup=HASH(0x8a624a4), cPanel::TaskQueue::Task=HASH(0x8d89590), Cpanel::LoggerAdapter=HASH(0x87508e0)) called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 585
   eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 588
   cPanel::TaskQueue::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/StateFile.pm line 238
   eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/StateFile.pm line 238
   cPanel::StateFile::Guard::call_unlocked(cPanel::StateFile::Guard=HASH(0x8ca93ec), CODE(0x8d85854)) called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 593
   cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x8ca9374)) called at /usr/local/cpanel/bin/cpbackup_transporter line 151
   eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 149
[2016-05-09 06:14:52 -0400] warn [cpbackup_transporter] Path creation failed:  Can't create directory: No such file or directory
 at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 27.
   Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x87508e0), "Path creation failed:  Can't create directory: No such file o"...) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 630
   Cpanel::Backup::Queue::transport_backup::_validate_path(Cpanel::Backup::Queue::transport_backup=HASH(0x8a624a4), Cpanel::Transport::Files::FTP=HASH(0x8d24830), "/weekly/2016-05-09/teamspeak.tar.gz", Cpanel::LoggerAdapter=HASH(0x87508e0)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 588
   Cpanel::Backup::Queue::transport_backup::validate_path(Cpanel::Backup::Queue::transport_backup=HASH(0x8a624a4), Cpanel::Transport::Files::FTP=HASH(0x8d24830), "/weekly/2016-05-09/teamspeak.tar.gz", Cpanel::LoggerAdapter=HASH(0x87508e0)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 244
   Cpanel::Backup::Queue::transport_backup::process_task(Cpanel::Backup::Queue::transport_backup=HASH(0x8a624a4), cPanel::TaskQueue::Task=HASH(0x8d89590), Cpanel::LoggerAdapter=HASH(0x87508e0)) called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 585
   eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 588
   cPanel::TaskQueue::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/StateFile.pm line 238
   eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/StateFile.pm line 238
   cPanel::StateFile::Guard::call_unlocked(cPanel::StateFile::Guard=HASH(0x8ca93ec), CODE(0x8d85854)) called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 593
   cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x8ca9374)) called at /usr/local/cpanel/bin/cpbackup_transporter line 151
   eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 149
[2016-05-09 06:14:52 -0400] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
[2016-05-09 06:14:52 -0400] info [cpbackup_transporter] cpbackup_transporter - Exiting - the queue has been emptied; no more work to do
[2016-05-09 06:14:52 -0400] info [cpbackup_transporter] cPanel Backup Transporter Queue Daemon is being stopped.
[2016-05-09 06:15:33 -0400] info [cpbackup_transporter] Initializing log file
[2016-05-09 06:15:33 -0400] info [cpbackup_transporter] cPanel Backup Transporter Queue Daemon started.
[2016-05-09 06:15:33 -0400] info [cpbackup_transporter] cpbackup_transporter - started
[2016-05-09 06:15:33 -0400] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
[2016-05-09 06:15:33 -0400] info [cpbackup_transporter] cpbackup_transporter - Processing next task
[2016-05-09 06:15:34 -0400] info [cpbackup_transporter] Starting a "copy" operation on the "cpbackup" destination ID "82pv8S71lxmKC1pLZxg5q5tX".
[2016-05-09 06:15:34 -0400] info [cpbackup_transporter] Base path for destination is /
[2016-05-09 06:15:35 -0400] warn [cpbackup_transporter] Path creation failed:  Can't create directory: No such file or directory
 at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 27.
   Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x8c19074), "Path creation failed:  Can't create directory: No such file o"...) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 630
   Cpanel::Backup::Queue::transport_backup::_validate_path(Cpanel::Backup::Queue::transport_backup=HASH(0x8d75c70), Cpanel::Transport::Files::FTP=HASH(0x91fa8b8), "/weekly/2016-05-09/alec.tar.gz", Cpanel::LoggerAdapter=HASH(0x8c19074)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 588
   Cpanel::Backup::Queue::transport_backup::validate_path(Cpanel::Backup::Queue::transport_backup=HASH(0x8d75c70), Cpanel::Transport::Files::FTP=HASH(0x91fa8b8), "/weekly/2016-05-09/alec.tar.gz", Cpanel::LoggerAdapter=HASH(0x8c19074)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 244
   Cpanel::Backup::Queue::transport_backup::process_task(Cpanel::Backup::Queue::transport_backup=HASH(0x8d75c70), cPanel::TaskQueue::Task=HASH(0x925f3e0), Cpanel::LoggerAdapter=HASH(0x8c19074)) called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 585
   eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 588
   cPanel::TaskQueue::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/StateFile.pm line 238
   eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/StateFile.pm line 238
   cPanel::StateFile::Guard::call_unlocked(cPanel::StateFile::Guard=HASH(0x925b8c0), CODE(0x925b8ac)) called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 593
   cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x917f210)) called at /usr/local/cpanel/bin/cpbackup_transporter line 151
   eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 149
[2016-05-09 06:15:35 -0400] warn [cpbackup_transporter] Path creation failed:  Can't create directory: No such file or directory
 at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 27.
   Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x8c19074), "Path creation failed:  Can't create directory: No such file o"...) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 630
   Cpanel::Backup::Queue::transport_backup::_validate_path(Cpanel::Backup::Queue::transport_backup=HASH(0x8d75c70), Cpanel::Transport::Files::FTP=HASH(0x91fa8b8), "/weekly/2016-05-09/alec.tar.gz", Cpanel::LoggerAdapter=HASH(0x8c19074)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 588
   Cpanel::Backup::Queue::transport_backup::validate_path(Cpanel::Backup::Queue::transport_backup=HASH(0x8d75c70), Cpanel::Transport::Files::FTP=HASH(0x91fa8b8), "/weekly/2016-05-09/alec.tar.gz", Cpanel::LoggerAdapter=HASH(0x8c19074)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 244
   Cpanel::Backup::Queue::transport_backup::process_task(Cpanel::Backup::Queue::transport_backup=HASH(0x8d75c70), cPanel::TaskQueue::Task=HASH(0x925f3e0), Cpanel::LoggerAdapter=HASH(0x8c19074)) called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 585
   eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 588
   cPanel::TaskQueue::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/StateFile.pm line 238
   eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/StateFile.pm line 238
   cPanel::StateFile::Guard::call_unlocked(cPanel::StateFile::Guard=HASH(0x925b8c0), CODE(0x925b8ac)) called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 593
   cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x917f210)) called at /usr/local/cpanel/bin/cpbackup_transporter line 151
   eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 149
[2016-05-09 06:15:36 -0400] warn [cpbackup_transporter] Path creation failed:  Can't create directory: No such file or directory
 at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 27.
   Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x8c19074), "Path creation failed:  Can't create directory: No such file o"...) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 630
   Cpanel::Backup::Queue::transport_backup::_validate_path(Cpanel::Backup::Queue::transport_backup=HASH(0x8d75c70), Cpanel::Transport::Files::FTP=HASH(0x91fa8b8), "/weekly/2016-05-09/alec.tar.gz", Cpanel::LoggerAdapter=HASH(0x8c19074)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 588
   Cpanel::Backup::Queue::transport_backup::validate_path(Cpanel::Backup::Queue::transport_backup=HASH(0x8d75c70), Cpanel::Transport::Files::FTP=HASH(0x91fa8b8), "/weekly/2016-05-09/alec.tar.gz", Cpanel::LoggerAdapter=HASH(0x8c19074)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 244
   Cpanel::Backup::Queue::transport_backup::process_task(Cpanel::Backup::Queue::transport_backup=HASH(0x8d75c70), cPanel::TaskQueue::Task=HASH(0x925f3e0), Cpanel::LoggerAdapter=HASH(0x8c19074)) called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 585
   eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 588
   cPanel::TaskQueue::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/StateFile.pm line 238
   eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/StateFile.pm line 238
   cPanel::StateFile::Guard::call_unlocked(cPanel::StateFile::Guard=HASH(0x925b8c0), CODE(0x925b8ac)) called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 593
   cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x917f210)) called at /usr/local/cpanel/bin/cpbackup_transporter line 151
   eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 149
[2016-05-09 06:15:36 -0400] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
[2016-05-09 06:15:36 -0400] info [cpbackup_transporter] cpbackup_transporter - Exiting - the queue has been emptied; no more work to do
[2016-05-09 06:15:36 -0400] info [cpbackup_transporter] cPanel Backup Transporter Queue Daemon is being stopped.
 
cPanelMichael

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,880
2,268
463
Would you mind opening a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

Thank you.
 
D

deadlock

Well-Known Member
May 12, 2002
58
0
306
SOLUTION: it seems my remote FTP account was a bit finicky and required a full path in the Backup Directory field for the remote destination eg. /home/user/weekly instead of just /

My thanks to the awesome cPanel support team!
 
cPanelMichael

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,880
2,268
463
I'm happy to see the issue is now resolved. Thank you for updating us with the outcome.
 
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