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Backup: Remote FTP Fails Validation

Discussion in 'Data Protection' started by deadlock, Apr 30, 2016.

  1. deadlock

    deadlock Well-Known Member

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    I'm using the (non-legacy) Backup utility on WHM 56 (build 9) and I think this has just been upgraded. It has been backing up with no problems for months but has suddenly stopped working. I've tested the remote FTP manually from the host and it's working fine, I can upload a file, but when I click the WHM Validate button for the connection I get:

    "Error: Validation for transport “MyBackup” failed: Could not upload test file: Can't open that file: Permission denied"

    All the details are definitely correct and as I said, this same setup has been working fine up to now so I think it may have something to do with the latest WHM upgrade.
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Do you notice any additional output to /usr/local/cpanel/logs/cpbackup_transporter.log when this happens? Also, could you let us know the contents of the /var/cpanel/backups/$name_$.backup_destination file, ensuring you remove any identifying information (e.g. id, password, host, username)?

    Thank you.
     
  3. deadlock

    deadlock Well-Known Member

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    I have several cpbackup_transporter.log files, they all have the same contents:

    [2016-04-29 06:19:16 -0400] info [cpbackup_transporter] Initializing log file
    [2016-04-29 06:19:16 -0400] info [cpbackup_transporter] cPanel Backup Transporter Queue Daemon started.
    [2016-04-29 06:19:16 -0400] info [cpbackup_transporter] cpbackup_transporter - started
    [2016-04-29 06:19:16 -0400] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
    [2016-04-29 06:19:16 -0400] info [cpbackup_transporter] cpbackup_transporter - Processing next task
    [2016-04-29 06:19:16 -0400] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
    [2016-04-29 06:19:16 -0400] info [cpbackup_transporter] cpbackup_transporter - Exiting - the queue has been emptied; no more work to do
    [2016-04-29 06:19:16 -0400] info [cpbackup_transporter] cPanel Backup Transporter Queue Daemon is being stopped.
    [2016-04-29 06:20:19 -0400] info [cpbackup_transporter] Initializing log file
    [2016-04-29 06:20:19 -0400] info [cpbackup_transporter] cPanel Backup Transporter Queue Daemon started.
    [2016-04-29 06:20:19 -0400] info [cpbackup_transporter] cpbackup_transporter - started
    [2016-04-29 06:20:19 -0400] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
    [2016-04-29 06:20:19 -0400] info [cpbackup_transporter] cpbackup_transporter - Processing next task
    [2016-04-29 06:20:20 -0400] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
    [2016-04-29 06:20:20 -0400] info [cpbackup_transporter] cpbackup_transporter - Exiting - the queue has been emptied; no more work to do
    [2016-04-29 06:20:20 -0400] info [cpbackup_transporter] cPanel Backup Transporter Queue Daemon is being stopped.


    Here is the content of cpbackup_UID_VaSUJGgfYOHNTD7455kqScLQ.backup (note: it's automatically disabled when the validation fails)

    ---
    disabled: 1
    host: *****
    id: VaSUJGgfYOHNTD7455kqScLQ
    name: cpbackup
    passive: 1
    password: *****
    path: /
    port: 21
    sessions:
    "1461924006": {}

    timeout: 30
    type: FTP
    username: *****
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Please try making the following changes when editing the FTP destination in "WHM >> Backup Configuration":

    1. Disable the option to use "Passive FTP".
    2. Leave the "Backup Directory" field blank.

    Do either of these changes make a difference in the validation attempt?

    Thank you.
     
  5. deadlock

    deadlock Well-Known Member

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    1. Disabling Passive makes no difference.
    2. It's not possible to save it completely blank, when attempting to do so it defaults to / (this is what it has always been anyway).

    I should also mention that the backup itself is fine, it saves all the accounts in /backup on the host. What I've been doing is ssh to the host, open an FTP connection to my remote destination and upload the files. WHM is unable to do the same thing though.
     
  6. deadlock

    deadlock Well-Known Member

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    I've tried testing a different remote destination and it works fine, so it looks like the problem is my original destination. Frustrating.
     
  7. deadlock

    deadlock Well-Known Member

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    After some experimentation I've found the root cause. You were correct about leaving the backup directory blank. However, in order to do that it's necessary to create a new destination from scratch with that field blank, then the validation will work.

    Any further edits to the destination will result in that field being automatically propagated with / which causes it to fail validation. Even if you make no changes but click 'save and validate'.

    Automatically propagating a field to cause failure is surely a bug?
     
    #7 deadlock, May 5, 2016
    Last edited: May 5, 2016
  8. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Thank you for bringing this to our attention. I've opened internal case CPANEL-6020 to address this issue. There's currently no specific time frame on a resolution, but I will update this thread when the resolution is released. The workaround is to delete the destination, and then create it again with the blank directory field. Or, you can manually update the path in the /var/cpanel/backups/$destination-name_UID_$.backup_destination file via the command line to:

    Code:
    path: ''
    Thank you.
     
  9. deadlock

    deadlock Well-Known Member

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    My weekly backup ran today and it has proven to be completely broken, even with a validated destination, I'm assuming because of the required blank directory field.

    After reporting "unable to send" for all the accounts, the final lines are:

    Unable to prune transport “MyBackup”
    Unable to remove outdated backup: The specified path does not exist: /weekly

    Note: yes it does exist!

    ---
    disabled: 0
    host: *****
    id: 82pv8S71lxmKC1pLZxg5q5tX
    name: MyBackup
    passive: 1
    password: *****
    path: ''
    port: 21
    timeout: 30
    type: FTP
    username: *****
     
  10. cPanelMichael

    cPanelMichael Forums Analyst
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    Are any additional entries found in the transport logs within the "/usr/local/cpanel/logs/cpbackup_transporter" directory associated with this failure?

    Thank you.
     
  11. deadlock

    deadlock Well-Known Member

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    Now you mention it, yes. Here's a sample:

    Code:
    [2016-05-06 06:22:23 -0400] info [cpbackup_transporter] Initializing log file
    [2016-05-06 06:22:23 -0400] info [cpbackup_transporter] cPanel Backup Transporter Queue Daemon started.
    [2016-05-06 06:22:23 -0400] info [cpbackup_transporter] cpbackup_transporter - started
    [2016-05-06 06:22:23 -0400] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
    [2016-05-06 06:22:23 -0400] info [cpbackup_transporter] cpbackup_transporter - Processing next task
    [2016-05-06 06:22:24 -0400] info [cpbackup_transporter] Starting a "copy" operation on the "MyBackup" destination ID "82pv8S71lxmKC1pLZxg5q5tX".
    [2016-05-06 06:22:24 -0400] warn [cpbackup_transporter] Path creation failed:  Can't create directory: No such file or directory
    at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 27.
       Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x926250c), "Path creation failed:  Can't create directory: No such file o"...) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 630
       Cpanel::Backup::Queue::transport_backup::_validate_path(Cpanel::Backup::Queue::transport_backup=HASH(0x95c31c0), Cpanel::Transport::Files::FTP=HASH(0x986ee3c), "/weekly/2016-05-06/scatter.tar.gz", Cpanel::LoggerAdapter=HASH(0x926250c)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 588
       Cpanel::Backup::Queue::transport_backup::validate_path(Cpanel::Backup::Queue::transport_backup=HASH(0x95c31c0), Cpanel::Transport::Files::FTP=HASH(0x986ee3c), "/weekly/2016-05-06/scatter.tar.gz", Cpanel::LoggerAdapter=HASH(0x926250c)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 244
       Cpanel::Backup::Queue::transport_backup::process_task(Cpanel::Backup::Queue::transport_backup=HASH(0x95c31c0), cPanel::TaskQueue::Task=HASH(0x9958f38), Cpanel::LoggerAdapter=HASH(0x926250c)) called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 585
       eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 588
       cPanel::TaskQueue::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/StateFile.pm line 238
       eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/StateFile.pm line 238
       cPanel::StateFile::Guard::call_unlocked(cPanel::StateFile::Guard=HASH(0x990e398), CODE(0x991b0dc)) called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 593
       cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x990e550)) called at /usr/local/cpanel/bin/cpbackup_transporter line 151
       eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 149
    [2016-05-06 06:22:25 -0400] warn [cpbackup_transporter] Path creation failed:  Can't create directory: No such file or directory
    at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 27.
       Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x926250c), "Path creation failed:  Can't create directory: No such file o"...) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 630
       Cpanel::Backup::Queue::transport_backup::_validate_path(Cpanel::Backup::Queue::transport_backup=HASH(0x95c31c0), Cpanel::Transport::Files::FTP=HASH(0x986ee3c), "/weekly/2016-05-06/scatter.tar.gz", Cpanel::LoggerAdapter=HASH(0x926250c)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 588
       Cpanel::Backup::Queue::transport_backup::validate_path(Cpanel::Backup::Queue::transport_backup=HASH(0x95c31c0), Cpanel::Transport::Files::FTP=HASH(0x986ee3c), "/weekly/2016-05-06/scatter.tar.gz", Cpanel::LoggerAdapter=HASH(0x926250c)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 244
       Cpanel::Backup::Queue::transport_backup::process_task(Cpanel::Backup::Queue::transport_backup=HASH(0x95c31c0), cPanel::TaskQueue::Task=HASH(0x9958f38), Cpanel::LoggerAdapter=HASH(0x926250c)) called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 585
       eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 588
       cPanel::TaskQueue::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/StateFile.pm line 238
       eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/StateFile.pm line 238
       cPanel::StateFile::Guard::call_unlocked(cPanel::StateFile::Guard=HASH(0x990e398), CODE(0x991b0dc)) called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 593
       cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x990e550)) called at /usr/local/cpanel/bin/cpbackup_transporter line 151
       eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 149
    [2016-05-06 06:22:26 -0400] warn [cpbackup_transporter] Path creation failed:  Can't create directory: No such file or directory
    at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 27.
       Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x926250c), "Path creation failed:  Can't create directory: No such file o"...) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 630
       Cpanel::Backup::Queue::transport_backup::_validate_path(Cpanel::Backup::Queue::transport_backup=HASH(0x95c31c0), Cpanel::Transport::Files::FTP=HASH(0x986ee3c), "/weekly/2016-05-06/scatter.tar.gz", Cpanel::LoggerAdapter=HASH(0x926250c)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 588
       Cpanel::Backup::Queue::transport_backup::validate_path(Cpanel::Backup::Queue::transport_backup=HASH(0x95c31c0), Cpanel::Transport::Files::FTP=HASH(0x986ee3c), "/weekly/2016-05-06/scatter.tar.gz", Cpanel::LoggerAdapter=HASH(0x926250c)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 244
       Cpanel::Backup::Queue::transport_backup::process_task(Cpanel::Backup::Queue::transport_backup=HASH(0x95c31c0), cPanel::TaskQueue::Task=HASH(0x9958f38), Cpanel::LoggerAdapter=HASH(0x926250c)) called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 585
       eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 588
       cPanel::TaskQueue::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/StateFile.pm line 238
       eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/StateFile.pm line 238
       cPanel::StateFile::Guard::call_unlocked(cPanel::StateFile::Guard=HASH(0x990e398), CODE(0x991b0dc)) called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 593
       cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x990e550)) called at /usr/local/cpanel/bin/cpbackup_transporter line 151
       eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 149
    [2016-05-06 06:22:26 -0400] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
    [2016-05-06 06:22:26 -0400] info [cpbackup_transporter] cpbackup_transporter - Processing next task
    [2016-05-06 06:22:27 -0400] info [cpbackup_transporter] Starting a "copy" operation on the "MyBackup" destination ID "82pv8S71lxmKC1pLZxg5q5tX".
    [2016-05-06 06:22:27 -0400] warn [cpbackup_transporter] Path creation failed:  Can't create directory: No such file or directory
    at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 27.
       Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x926250c), "Path creation failed:  Can't create directory: No such file o"...) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 630
       Cpanel::Backup::Queue::transport_backup::_validate_path(Cpanel::Backup::Queue::transport_backup=HASH(0x95c31c0), Cpanel::Transport::Files::FTP=HASH(0x9dfb318), "/weekly/2016-05-06/jimr.tar.gz", Cpanel::LoggerAdapter=HASH(0x926250c)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 588
       Cpanel::Backup::Queue::transport_backup::validate_path(Cpanel::Backup::Queue::transport_backup=HASH(0x95c31c0), Cpanel::Transport::Files::FTP=HASH(0x9dfb318), "/weekly/2016-05-06/jimr.tar.gz", Cpanel::LoggerAdapter=HASH(0x926250c)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 244
       Cpanel::Backup::Queue::transport_backup::process_task(Cpanel::Backup::Queue::transport_backup=HASH(0x95c31c0), cPanel::TaskQueue::Task=HASH(0x9d3d68c), Cpanel::LoggerAdapter=HASH(0x926250c)) called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 585
       eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 588
       cPanel::TaskQueue::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/StateFile.pm line 238
       eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/StateFile.pm line 238
       cPanel::StateFile::Guard::call_unlocked(cPanel::StateFile::Guard=HASH(0x9958a9c), CODE(0x990e4d8)) called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 593
       cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x990e550)) called at /usr/local/cpanel/bin/cpbackup_transporter line 151
       eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 149
    [2016-05-06 06:22:28 -0400] warn [cpbackup_transporter] Path creation failed:  Can't create directory: No such file or directory
    at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 27.
       Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x926250c), "Path creation failed:  Can't create directory: No such file o"...) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 630
       Cpanel::Backup::Queue::transport_backup::_validate_path(Cpanel::Backup::Queue::transport_backup=HASH(0x95c31c0), Cpanel::Transport::Files::FTP=HASH(0x9dfb318), "/weekly/2016-05-06/jimr.tar.gz", Cpanel::LoggerAdapter=HASH(0x926250c)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 588
       Cpanel::Backup::Queue::transport_backup::validate_path(Cpanel::Backup::Queue::transport_backup=HASH(0x95c31c0), Cpanel::Transport::Files::FTP=HASH(0x9dfb318), "/weekly/2016-05-06/jimr.tar.gz", Cpanel::LoggerAdapter=HASH(0x926250c)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 244
       Cpanel::Backup::Queue::transport_backup::process_task(Cpanel::Backup::Queue::transport_backup=HASH(0x95c31c0), cPanel::TaskQueue::Task=HASH(0x9d3d68c), Cpanel::LoggerAdapter=HASH(0x926250c)) called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 585
       eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 588
       cPanel::TaskQueue::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/StateFile.pm line 238
       eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/StateFile.pm line 238
       cPanel::StateFile::Guard::call_unlocked(cPanel::StateFile::Guard=HASH(0x9958a9c), CODE(0x990e4d8)) called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 593
       cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x990e550)) called at /usr/local/cpanel/bin/cpbackup_transporter line 151
       eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 149
    [2016-05-06 06:22:29 -0400] warn [cpbackup_transporter] Path creation failed:  Can't create directory: No such file or directory
    at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 27.
       Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x926250c), "Path creation failed:  Can't create directory: No such file o"...) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 630
       Cpanel::Backup::Queue::transport_backup::_validate_path(Cpanel::Backup::Queue::transport_backup=HASH(0x95c31c0), Cpanel::Transport::Files::FTP=HASH(0x9dfb318), "/weekly/2016-05-06/jimr.tar.gz", Cpanel::LoggerAdapter=HASH(0x926250c)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 588
       Cpanel::Backup::Queue::transport_backup::validate_path(Cpanel::Backup::Queue::transport_backup=HASH(0x95c31c0), Cpanel::Transport::Files::FTP=HASH(0x9dfb318), "/weekly/2016-05-06/jimr.tar.gz", Cpanel::LoggerAdapter=HASH(0x926250c)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 244
       Cpanel::Backup::Queue::transport_backup::process_task(Cpanel::Backup::Queue::transport_backup=HASH(0x95c31c0), cPanel::TaskQueue::Task=HASH(0x9d3d68c), Cpanel::LoggerAdapter=HASH(0x926250c)) called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 585
       eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 588
       cPanel::TaskQueue::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/StateFile.pm line 238
       eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/StateFile.pm line 238
       cPanel::StateFile::Guard::call_unlocked(cPanel::StateFile::Guard=HASH(0x9958a9c), CODE(0x990e4d8)) called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 593
       cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x990e550)) called at /usr/local/cpanel/bin/cpbackup_transporter line 151
       eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 149
    [2016-05-06 06:22:29 -0400] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
    [2016-05-06 06:22:29 -0400] info [cpbackup_transporter] cpbackup_transporter - Exiting - the queue has been emptied; no more work to do
    [2016-05-06 06:22:29 -0400] info [cpbackup_transporter] cPanel Backup Transporter Queue Daemon is being stopped.
    [2016-05-06 06:26:58 -0400] info [cpbackup_transporter] Initializing log file
    [2016-05-06 06:26:58 -0400] info [cpbackup_transporter] cPanel Backup Transporter Queue Daemon started.
    [2016-05-06 06:26:58 -0400] info [cpbackup_transporter] cpbackup_transporter - started
    [2016-05-06 06:26:58 -0400] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
    [2016-05-06 06:26:58 -0400] info [cpbackup_transporter] cpbackup_transporter - Processing next task
    [2016-05-06 06:27:19 -0400] info [cpbackup_transporter] Starting a "copy" operation on the "MyBackup" destination ID "82pv8S71lxmKC1pLZxg5q5tX".
    [2016-05-06 06:27:20 -0400] warn [cpbackup_transporter] Path creation failed:  Can't create directory: No such file or directory
    at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 27.
       Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x8b91c0c), "Path creation failed:  Can't create directory: No such file o"...) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 630
       Cpanel::Backup::Queue::transport_backup::_validate_path(Cpanel::Backup::Queue::transport_backup=HASH(0x8cc9980), Cpanel::Transport::Files::FTP=HASH(0x90d4094), "/weekly/2016-05-06/tamburri.tar.gz", Cpanel::LoggerAdapter=HASH(0x8b91c0c)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 588
       Cpanel::Backup::Queue::transport_backup::validate_path(Cpanel::Backup::Queue::transport_backup=HASH(0x8cc9980), Cpanel::Transport::Files::FTP=HASH(0x90d4094), "/weekly/2016-05-06/tamburri.tar.gz", Cpanel::LoggerAdapter=HASH(0x8b91c0c)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 244
       Cpanel::Backup::Queue::transport_backup::process_task(Cpanel::Backup::Queue::transport_backup=HASH(0x8cc9980), cPanel::TaskQueue::Task=HASH(0x91be1f0), Cpanel::LoggerAdapter=HASH(0x8b91c0c)) called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 585
       eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 588
       cPanel::TaskQueue::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/StateFile.pm line 238
       eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/StateFile.pm line 238
       cPanel::StateFile::Guard::call_unlocked(cPanel::StateFile::Guard=HASH(0x91736c0), CODE(0x9173724)) called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 593
       cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x9173788)) called at /usr/local/cpanel/bin/cpbackup_transporter line 151
       eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 149
    [2016-05-06 06:27:21 -0400] warn [cpbackup_transporter] Path creation failed:  Can't create directory: No such file or directory
    at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 27.
       Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x8b91c0c), "Path creation failed:  Can't create directory: No such file o"...) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 630
       Cpanel::Backup::Queue::transport_backup::_validate_path(Cpanel::Backup::Queue::transport_backup=HASH(0x8cc9980), Cpanel::Transport::Files::FTP=HASH(0x90d4094), "/weekly/2016-05-06/tamburri.tar.gz", Cpanel::LoggerAdapter=HASH(0x8b91c0c)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 588
       Cpanel::Backup::Queue::transport_backup::validate_path(Cpanel::Backup::Queue::transport_backup=HASH(0x8cc9980), Cpanel::Transport::Files::FTP=HASH(0x90d4094), "/weekly/2016-05-06/tamburri.tar.gz", Cpanel::LoggerAdapter=HASH(0x8b91c0c)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 244
       Cpanel::Backup::Queue::transport_backup::process_task(Cpanel::Backup::Queue::transport_backup=HASH(0x8cc9980), cPanel::TaskQueue::Task=HASH(0x91be1f0), Cpanel::LoggerAdapter=HASH(0x8b91c0c)) called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 585
       eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 588
       cPanel::TaskQueue::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/StateFile.pm line 238
       eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/StateFile.pm line 238
       cPanel::StateFile::Guard::call_unlocked(cPanel::StateFile::Guard=HASH(0x91736c0), CODE(0x9173724)) called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 593
       cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x9173788)) called at /usr/local/cpanel/bin/cpbackup_transporter line 151
       eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 149
    [2016-05-06 06:27:22 -0400] warn [cpbackup_transporter] Path creation failed:  Can't create directory: No such file or directory
    at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 27.
       Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x8b91c0c), "Path creation failed:  Can't create directory: No such file o"...) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 630
       Cpanel::Backup::Queue::transport_backup::_validate_path(Cpanel::Backup::Queue::transport_backup=HASH(0x8cc9980), Cpanel::Transport::Files::FTP=HASH(0x90d4094), "/weekly/2016-05-06/tamburri.tar.gz", Cpanel::LoggerAdapter=HASH(0x8b91c0c)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 588
       Cpanel::Backup::Queue::transport_backup::validate_path(Cpanel::Backup::Queue::transport_backup=HASH(0x8cc9980), Cpanel::Transport::Files::FTP=HASH(0x90d4094), "/weekly/2016-05-06/tamburri.tar.gz", Cpanel::LoggerAdapter=HASH(0x8b91c0c)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 244
       Cpanel::Backup::Queue::transport_backup::process_task(Cpanel::Backup::Queue::transport_backup=HASH(0x8cc9980), cPanel::TaskQueue::Task=HASH(0x91be1f0), Cpanel::LoggerAdapter=HASH(0x8b91c0c)) called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 585
       eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 588
       cPanel::TaskQueue::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/StateFile.pm line 238
       eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/StateFile.pm line 238
       cPanel::StateFile::Guard::call_unlocked(cPanel::StateFile::Guard=HASH(0x91736c0), CODE(0x9173724)) called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 593
       cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x9173788)) called at /usr/local/cpanel/bin/cpbackup_transporter line 151
       eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 149
    [2016-05-06 06:27:22 -0400] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
    [2016-05-06 06:27:22 -0400] info [cpbackup_transporter] cpbackup_transporter - Exiting - the queue has been emptied; no more work to do
    [2016-05-06 06:27:22 -0400] info [cpbackup_transporter] cPanel Backup Transporter Queue Daemon is being stopped.
    
     
    #11 deadlock, May 6, 2016
    Last edited: May 6, 2016
  12. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
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    Based on your earlier response, does updating the backup path to "/" allow the backup to complete successfully, other than the failed validation? You can force a backup generation via:

    Code:
    /usr/local/cpanel/bin/backup --force
    Thank you.
     
  13. deadlock

    deadlock Well-Known Member

    Joined:
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    I edited /var/cpanel/backups/cpbackup_UID_82pv8S71lxmKC1pLZxg5q5tX.backup_destination like so:

    Code:
    ---
    disabled: 0
    host: *****
    id: 82pv8S71lxmKC1pLZxg5q5tX
    name: cpbackup
    passive: 1
    password: *****
    path: /
    port: 21
    timeout: 30
    type: FTP
    username: *****
    ... and ran a backup. Surprisingly, it still fails:

    Code:
    [2016-05-09 06:14:49 -0400] info [cpbackup_transporter] Initializing log file
    [2016-05-09 06:14:49 -0400] info [cpbackup_transporter] cPanel Backup Transporter Queue Daemon started.
    [2016-05-09 06:14:49 -0400] info [cpbackup_transporter] cpbackup_transporter - started
    [2016-05-09 06:14:49 -0400] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
    [2016-05-09 06:14:49 -0400] info [cpbackup_transporter] cpbackup_transporter - Processing next task
    [2016-05-09 06:14:50 -0400] info [cpbackup_transporter] Starting a "copy" operation on the "cpbackup" destination ID "82pv8S71lxmKC1pLZxg5q5tX".
    [2016-05-09 06:14:50 -0400] info [cpbackup_transporter] Base path for destination is /
    [2016-05-09 06:14:51 -0400] warn [cpbackup_transporter] Path creation failed:  Can't create directory: No such file or directory
     at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 27.
       Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x87508e0), "Path creation failed:  Can't create directory: No such file o"...) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 630
       Cpanel::Backup::Queue::transport_backup::_validate_path(Cpanel::Backup::Queue::transport_backup=HASH(0x8a624a4), Cpanel::Transport::Files::FTP=HASH(0x8d24830), "/weekly/2016-05-09/teamspeak.tar.gz", Cpanel::LoggerAdapter=HASH(0x87508e0)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 588
       Cpanel::Backup::Queue::transport_backup::validate_path(Cpanel::Backup::Queue::transport_backup=HASH(0x8a624a4), Cpanel::Transport::Files::FTP=HASH(0x8d24830), "/weekly/2016-05-09/teamspeak.tar.gz", Cpanel::LoggerAdapter=HASH(0x87508e0)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 244
       Cpanel::Backup::Queue::transport_backup::process_task(Cpanel::Backup::Queue::transport_backup=HASH(0x8a624a4), cPanel::TaskQueue::Task=HASH(0x8d89590), Cpanel::LoggerAdapter=HASH(0x87508e0)) called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 585
       eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 588
       cPanel::TaskQueue::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/StateFile.pm line 238
       eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/StateFile.pm line 238
       cPanel::StateFile::Guard::call_unlocked(cPanel::StateFile::Guard=HASH(0x8ca93ec), CODE(0x8d85854)) called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 593
       cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x8ca9374)) called at /usr/local/cpanel/bin/cpbackup_transporter line 151
       eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 149
    [2016-05-09 06:14:52 -0400] warn [cpbackup_transporter] Path creation failed:  Can't create directory: No such file or directory
     at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 27.
       Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x87508e0), "Path creation failed:  Can't create directory: No such file o"...) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 630
       Cpanel::Backup::Queue::transport_backup::_validate_path(Cpanel::Backup::Queue::transport_backup=HASH(0x8a624a4), Cpanel::Transport::Files::FTP=HASH(0x8d24830), "/weekly/2016-05-09/teamspeak.tar.gz", Cpanel::LoggerAdapter=HASH(0x87508e0)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 588
       Cpanel::Backup::Queue::transport_backup::validate_path(Cpanel::Backup::Queue::transport_backup=HASH(0x8a624a4), Cpanel::Transport::Files::FTP=HASH(0x8d24830), "/weekly/2016-05-09/teamspeak.tar.gz", Cpanel::LoggerAdapter=HASH(0x87508e0)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 244
       Cpanel::Backup::Queue::transport_backup::process_task(Cpanel::Backup::Queue::transport_backup=HASH(0x8a624a4), cPanel::TaskQueue::Task=HASH(0x8d89590), Cpanel::LoggerAdapter=HASH(0x87508e0)) called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 585
       eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 588
       cPanel::TaskQueue::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/StateFile.pm line 238
       eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/StateFile.pm line 238
       cPanel::StateFile::Guard::call_unlocked(cPanel::StateFile::Guard=HASH(0x8ca93ec), CODE(0x8d85854)) called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 593
       cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x8ca9374)) called at /usr/local/cpanel/bin/cpbackup_transporter line 151
       eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 149
    [2016-05-09 06:14:52 -0400] warn [cpbackup_transporter] Path creation failed:  Can't create directory: No such file or directory
     at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 27.
       Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x87508e0), "Path creation failed:  Can't create directory: No such file o"...) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 630
       Cpanel::Backup::Queue::transport_backup::_validate_path(Cpanel::Backup::Queue::transport_backup=HASH(0x8a624a4), Cpanel::Transport::Files::FTP=HASH(0x8d24830), "/weekly/2016-05-09/teamspeak.tar.gz", Cpanel::LoggerAdapter=HASH(0x87508e0)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 588
       Cpanel::Backup::Queue::transport_backup::validate_path(Cpanel::Backup::Queue::transport_backup=HASH(0x8a624a4), Cpanel::Transport::Files::FTP=HASH(0x8d24830), "/weekly/2016-05-09/teamspeak.tar.gz", Cpanel::LoggerAdapter=HASH(0x87508e0)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 244
       Cpanel::Backup::Queue::transport_backup::process_task(Cpanel::Backup::Queue::transport_backup=HASH(0x8a624a4), cPanel::TaskQueue::Task=HASH(0x8d89590), Cpanel::LoggerAdapter=HASH(0x87508e0)) called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 585
       eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 588
       cPanel::TaskQueue::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/StateFile.pm line 238
       eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/StateFile.pm line 238
       cPanel::StateFile::Guard::call_unlocked(cPanel::StateFile::Guard=HASH(0x8ca93ec), CODE(0x8d85854)) called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 593
       cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x8ca9374)) called at /usr/local/cpanel/bin/cpbackup_transporter line 151
       eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 149
    [2016-05-09 06:14:52 -0400] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
    [2016-05-09 06:14:52 -0400] info [cpbackup_transporter] cpbackup_transporter - Exiting - the queue has been emptied; no more work to do
    [2016-05-09 06:14:52 -0400] info [cpbackup_transporter] cPanel Backup Transporter Queue Daemon is being stopped.
    [2016-05-09 06:15:33 -0400] info [cpbackup_transporter] Initializing log file
    [2016-05-09 06:15:33 -0400] info [cpbackup_transporter] cPanel Backup Transporter Queue Daemon started.
    [2016-05-09 06:15:33 -0400] info [cpbackup_transporter] cpbackup_transporter - started
    [2016-05-09 06:15:33 -0400] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
    [2016-05-09 06:15:33 -0400] info [cpbackup_transporter] cpbackup_transporter - Processing next task
    [2016-05-09 06:15:34 -0400] info [cpbackup_transporter] Starting a "copy" operation on the "cpbackup" destination ID "82pv8S71lxmKC1pLZxg5q5tX".
    [2016-05-09 06:15:34 -0400] info [cpbackup_transporter] Base path for destination is /
    [2016-05-09 06:15:35 -0400] warn [cpbackup_transporter] Path creation failed:  Can't create directory: No such file or directory
     at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 27.
       Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x8c19074), "Path creation failed:  Can't create directory: No such file o"...) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 630
       Cpanel::Backup::Queue::transport_backup::_validate_path(Cpanel::Backup::Queue::transport_backup=HASH(0x8d75c70), Cpanel::Transport::Files::FTP=HASH(0x91fa8b8), "/weekly/2016-05-09/alec.tar.gz", Cpanel::LoggerAdapter=HASH(0x8c19074)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 588
       Cpanel::Backup::Queue::transport_backup::validate_path(Cpanel::Backup::Queue::transport_backup=HASH(0x8d75c70), Cpanel::Transport::Files::FTP=HASH(0x91fa8b8), "/weekly/2016-05-09/alec.tar.gz", Cpanel::LoggerAdapter=HASH(0x8c19074)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 244
       Cpanel::Backup::Queue::transport_backup::process_task(Cpanel::Backup::Queue::transport_backup=HASH(0x8d75c70), cPanel::TaskQueue::Task=HASH(0x925f3e0), Cpanel::LoggerAdapter=HASH(0x8c19074)) called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 585
       eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 588
       cPanel::TaskQueue::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/StateFile.pm line 238
       eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/StateFile.pm line 238
       cPanel::StateFile::Guard::call_unlocked(cPanel::StateFile::Guard=HASH(0x925b8c0), CODE(0x925b8ac)) called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 593
       cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x917f210)) called at /usr/local/cpanel/bin/cpbackup_transporter line 151
       eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 149
    [2016-05-09 06:15:35 -0400] warn [cpbackup_transporter] Path creation failed:  Can't create directory: No such file or directory
     at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 27.
       Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x8c19074), "Path creation failed:  Can't create directory: No such file o"...) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 630
       Cpanel::Backup::Queue::transport_backup::_validate_path(Cpanel::Backup::Queue::transport_backup=HASH(0x8d75c70), Cpanel::Transport::Files::FTP=HASH(0x91fa8b8), "/weekly/2016-05-09/alec.tar.gz", Cpanel::LoggerAdapter=HASH(0x8c19074)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 588
       Cpanel::Backup::Queue::transport_backup::validate_path(Cpanel::Backup::Queue::transport_backup=HASH(0x8d75c70), Cpanel::Transport::Files::FTP=HASH(0x91fa8b8), "/weekly/2016-05-09/alec.tar.gz", Cpanel::LoggerAdapter=HASH(0x8c19074)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 244
       Cpanel::Backup::Queue::transport_backup::process_task(Cpanel::Backup::Queue::transport_backup=HASH(0x8d75c70), cPanel::TaskQueue::Task=HASH(0x925f3e0), Cpanel::LoggerAdapter=HASH(0x8c19074)) called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 585
       eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 588
       cPanel::TaskQueue::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/StateFile.pm line 238
       eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/StateFile.pm line 238
       cPanel::StateFile::Guard::call_unlocked(cPanel::StateFile::Guard=HASH(0x925b8c0), CODE(0x925b8ac)) called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 593
       cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x917f210)) called at /usr/local/cpanel/bin/cpbackup_transporter line 151
       eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 149
    [2016-05-09 06:15:36 -0400] warn [cpbackup_transporter] Path creation failed:  Can't create directory: No such file or directory
     at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 27.
       Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x8c19074), "Path creation failed:  Can't create directory: No such file o"...) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 630
       Cpanel::Backup::Queue::transport_backup::_validate_path(Cpanel::Backup::Queue::transport_backup=HASH(0x8d75c70), Cpanel::Transport::Files::FTP=HASH(0x91fa8b8), "/weekly/2016-05-09/alec.tar.gz", Cpanel::LoggerAdapter=HASH(0x8c19074)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 588
       Cpanel::Backup::Queue::transport_backup::validate_path(Cpanel::Backup::Queue::transport_backup=HASH(0x8d75c70), Cpanel::Transport::Files::FTP=HASH(0x91fa8b8), "/weekly/2016-05-09/alec.tar.gz", Cpanel::LoggerAdapter=HASH(0x8c19074)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 244
       Cpanel::Backup::Queue::transport_backup::process_task(Cpanel::Backup::Queue::transport_backup=HASH(0x8d75c70), cPanel::TaskQueue::Task=HASH(0x925f3e0), Cpanel::LoggerAdapter=HASH(0x8c19074)) called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 585
       eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 588
       cPanel::TaskQueue::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/StateFile.pm line 238
       eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/StateFile.pm line 238
       cPanel::StateFile::Guard::call_unlocked(cPanel::StateFile::Guard=HASH(0x925b8c0), CODE(0x925b8ac)) called at /usr/local/cpanel/3rdparty/perl/522/lib/perl5/cpanel_lib/cPanel/TaskQueue.pm line 593
       cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x917f210)) called at /usr/local/cpanel/bin/cpbackup_transporter line 151
       eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 149
    [2016-05-09 06:15:36 -0400] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
    [2016-05-09 06:15:36 -0400] info [cpbackup_transporter] cpbackup_transporter - Exiting - the queue has been emptied; no more work to do
    [2016-05-09 06:15:36 -0400] info [cpbackup_transporter] cPanel Backup Transporter Queue Daemon is being stopped.
     
  14. cPanelMichael

    cPanelMichael Forums Analyst
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    Would you mind opening a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
  15. deadlock

    deadlock Well-Known Member

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    Support Request ID is: 7543669
     
  16. deadlock

    deadlock Well-Known Member

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    SOLUTION: it seems my remote FTP account was a bit finicky and required a full path in the Backup Directory field for the remote destination eg. /home/user/weekly instead of just /

    My thanks to the awesome cPanel support team!
     
  17. deadlock

    deadlock Well-Known Member

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    Correction: the correct path is /home/user/
     
  18. cPanelMichael

    cPanelMichael Forums Analyst
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