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Backup restoration causing high load averages?

Discussion in 'Data Protection' started by RicardoFC, Nov 12, 2017.

  1. RicardoFC

    RicardoFC Member

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    Hi,

    My load averages are always something like 3.02 4.23 3.89, however once I restore a site it goes to 30.04 29.93 25.78, as site is large server load average is quite high during a lot of time, is there a way to limit backup restoration to use this much CPU?
     
    #1 RicardoFC, Nov 12, 2017
  2. Suede Y

    Suede Y Registered

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    Hey there Ricardo,

    You may be able to do it using CPU watch through SSH like this:

    /usr/local/cpanel/bin/cpuwatch 4 /scripts/restorepkg username

    This should have the CPU watch keep an eye on the process and pause it when the load goes over 4 and if it hits that load it pauses the process until the load is under that specific number again. For your server you may want to do a higher number but that should be a good way for that.
     
    #2 Suede Y, Nov 12, 2017
  3. RicardoFC

    RicardoFC Member

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    Tried, still using that amount of CPU, if the server starts unzipping files it stops the transference process but it keeps unzipping, once it reaches below 4 it justs says the restoration is done :(
     
    #3 RicardoFC, Nov 12, 2017
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Could you open a support ticket using the link in my signature so we can take a closer look and verify if it's mostly related to your server's hardware, or if there's anything in the restoration process that's leading to the increased load?

    Thank you.
     
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    #4 cPanelMichael, Nov 13, 2017
  5. Suede Y

    Suede Y Registered

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    I’m sorry to hear that. I did see that Michael recommended to make a ticket. Can you update the thread when you can to see what happened? I’m pretty curious on the outcome of the ticket.
     
    #5 Suede Y, Nov 22, 2017
  6. yasir-khan

    yasir-khan Registered

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    I have opened five Oracle service requests for multiple symptoms.would hang, the agent would hang, backup jobs would hang,

    Great Thinking your feedback is awesome
     
    #6 yasir-khan, Nov 22, 2017
    Last edited by a moderator: Nov 22, 2017
  7. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Feel free to post the support ticket number here should you decide to open a ticket and we can update this thread with the outcome.

    Thanks!
     
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    #7 cPanelMichael, Nov 28, 2017
  8. Bidi

    Bidi Well-Known Member

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    Hello,

    I got the same problem, is there a way to do the limit as default ?
    When i restore account it dose high load, even when i restore it from cpmove file (WHM), even when some customer restore hes website when i was using jetbackup (we uninstaled because the server was getting crazy) high load 30 40 % and usualy the load is 2, 3

    Thank you
     
    #8 Bidi, Apr 13, 2018
  9. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello @Bidi,

    I encourage you to open a feature request if you'd like to see an option that allows you to configure a default cpuwatch value when using the Restorepkg script:

    Submit A Feature Request

    Note that generally a backup restoration shouldn't lead to an excessive server load. You may want to look into upgrading your server hardware or checking to ensure there are no hardware issues with your disk.

    Thank you.
     
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    #9 cPanelMichael, Apr 13, 2018
  10. rarod

    rarod Active Member

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    I opened a ticket to JetBackup about this restore issue. They answer:

    So no luck.
     
    #10 rarod, Apr 13, 2018
  11. JetAppsClark

    JetAppsClark Registered

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    Hello rarod,

    Can you please update us if you were able to make some progress with this issue?
    At a glance it looks like an IO issue, usually caused when backup folder and data folder are on the same mount, or when the server is over crowded with huge IOwait. If you're still encountering these issues, please let us know via our Helpdesk so our support techs can assist you!
     
    #11 JetAppsClark, Apr 19, 2018
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  12. rarod

    rarod Active Member

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    I can add some details about this: I have high IO during restores, in theory JetBackup has options to use CloudLinux LVE for limit IO. But this is not working in restores because some restore processess run with root user instead of regular user.

    Backup destination is a remote server.

    I already have opened ticket: #433207. This was closed with:
     
    #12 rarod, Apr 23, 2018
  13. elialum

    elialum Active Member

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    Rarod,

    Can you tell if it's a MySQL issue, ?

    Thanks,
    Eli.
     
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    #13 elialum, Apr 24, 2018
  14. rarod

    rarod Active Member

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    I do not think so, my MySQL data directory is in SSD disks (so it is difficult to have IO problems). The problem is with user files, they are stored in HDDs.

    Can you take a look at JetBackup ticket #433207? There you can see that some processess are not using LVE limits.
     
    #14 rarod, Apr 24, 2018
    Last edited: Apr 24, 2018
  15. sys_alex

    sys_alex Member

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    I agree with this. I've faced similar problems when restoring accounts using Jetbackup. If the account have a large number of files the process can get a spike in cpu load and high io wait. Adding ionice, renice or lve don't seem to work at all
     
    #15 sys_alex, Apr 24, 2018
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  16. elialum

    elialum Active Member

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    Hi,

    I asked because you mentioned you opened a ticket with Oracle, so it made sense that it's a MySQL issue.
    Does your IOwait usually high ? Can you post some averages ?

    As for the ticket you have with us (#433207), can you re-open it and grant me access to the server with permission to restore an account and test it ?
    If so, please provide as much information as possible (test account name), and a link to this thread.

    Thanks :)

    Eli.
     
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    #16 elialum, Apr 25, 2018
  17. rarod

    rarod Active Member

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    This was not me.

    Here you can see clearly the restore:

    i.imgur.com/El8nJVa.png

    I will do it right now

    Thank you.
     
    #17 rarod, May 10, 2018
    Last edited by a moderator: May 10, 2018
  18. rarod

    rarod Active Member

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    JetBackup tested the restore issue in one of my servers. The answer:

    I will wait for 3.2 and test if the issue is fixed.
     
    #18 rarod, May 28, 2018
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