Backup restoration not working anymore (no backup dates)

Stefan Devroey

Registered
Mar 7, 2019
2
0
1
Belgium
cPanel Access Level
Root Administrator
Since last week I'm no longer able to do a backup restoration. The last date i can restore is 28 februari. The dates after are greyed out. Strange thing is that backups on the next days have all been succesfull. I just don't see them anymore in the restoration page.

What has changed on the 28th : I upgraded my cpanel to version 78 and I also did a mysql upgrade from 5.6 to 5.7 (with the included script). Both actions were succesfull.

Any pointers on how to fix the restore capabilities ?
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,295
1,254
313
Houston
Hello,
  • In both instances are backups actually present on the server for the dates you're attempting to restore?
  • Are there any errors output to the cPanel error log?
  • Are you selecting restore by account or restore by date?

I'm not seeing this behavior on my server running 78.0.16.