Backup Restoration Not Working In Whm

[Alvin Lebon]

Hi all,

I accidentally deleted the following 2 files via ssh for 2 reseller accounts:
/home/virtfs/vcsadmin/usr/local/cpanel/whostmgr/bin/xml-api
/home/virtfs/domainregistra/usr/local/cpanel/whostmgr/bin/xml-api

Everything works so far except for the 'Backup Restoration' in WHM. I get the following error:
Could not add “bambootr” to the restoration queue (No response from subprocess (whostmgr (xml-api)): The subprocess exited with status 2 (ENOENT).).

I would really appreciate any help!

 

[24x7server]

Hello,

You need root access to fix this issues. Your access level is listed as "Reseller Owner", So please contact your hosting provider to check this. They will check this VirtFS file issues and will fix this for you.

 

[cPanelMichael]

I accidentally deleted the following 2 files via ssh for 2 reseller accounts:

Hello

I'm assuming you were logged in as "root" when this happened. Please note that deleting any file from the /home/virtfs directory is unsupported and will likely cause system issues that may require you to reinstall the OS and cPanel. There's a document on this at:

cPanel - VirtFS

Have you tried running the "/scripts/upcp --force" command to see if that addresses the issue?

Thank you.