Backup Restoration Not Working In Whm

Alvin Lebon

Registered
Feb 16, 2015
2
0
1
Victoria, Seychelles, Seychell
cPanel Access Level
Reseller Owner
Hi all,

I accidentally deleted the following 2 files via ssh for 2 reseller accounts:
/home/virtfs/vcsadmin/usr/local/cpanel/whostmgr/bin/xml-api
/home/virtfs/domainregistra/usr/local/cpanel/whostmgr/bin/xml-api

Everything works so far except for the 'Backup Restoration' in WHM. I get the following error:
Could not add “bambootr” to the restoration queue (No response from subprocess (whostmgr (xml-api)): The subprocess exited with status 2 (ENOENT).).

I would really appreciate any help!
 

24x7server

Well-Known Member
Apr 17, 2013
1,913
99
78
India
cPanel Access Level
Root Administrator
Twitter
Hello,

You need root access to fix this issues. Your access level is listed as "Reseller Owner", So please contact your hosting provider to check this. They will check this VirtFS file issues and will fix this for you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,883
2,256
463
I accidentally deleted the following 2 files via ssh for 2 reseller accounts:
Hello :)

I'm assuming you were logged in as "root" when this happened. Please note that deleting any file from the /home/virtfs directory is unsupported and will likely cause system issues that may require you to reinstall the OS and cPanel. There's a document on this at:

cPanel - VirtFS

Have you tried running the "/scripts/upcp --force" command to see if that addresses the issue?

Thank you.