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Backup Restoration Not Working In Whm

Discussion in 'Data Protection' started by Alvin Lebon, Jul 30, 2015.

  1. Alvin Lebon

    Alvin Lebon Registered

    Joined:
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    Location:
    Victoria, Seychelles, Seychell
    cPanel Access Level:
    Reseller Owner
    Hi all,

    I accidentally deleted the following 2 files via ssh for 2 reseller accounts:
    /home/virtfs/vcsadmin/usr/local/cpanel/whostmgr/bin/xml-api
    /home/virtfs/domainregistra/usr/local/cpanel/whostmgr/bin/xml-api

    Everything works so far except for the 'Backup Restoration' in WHM. I get the following error:
    Could not add “bambootr” to the restoration queue (No response from subprocess (whostmgr (xml-api)): The subprocess exited with status 2 (ENOENT).).

    I would really appreciate any help!
     
    #1 Alvin Lebon, Jul 30, 2015
  2. 24x7server

    24x7server Well-Known Member

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    Hello,

    You need root access to fix this issues. Your access level is listed as "Reseller Owner", So please contact your hosting provider to check this. They will check this VirtFS file issues and will fix this for you.
     
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    #2 24x7server, Jul 30, 2015
  3. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

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    Hello :)

    I'm assuming you were logged in as "root" when this happened. Please note that deleting any file from the /home/virtfs directory is unsupported and will likely cause system issues that may require you to reinstall the OS and cPanel. There's a document on this at:

    cPanel - VirtFS

    Have you tried running the "/scripts/upcp --force" command to see if that addresses the issue?

    Thank you.
     
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    #3 cPanelMichael, Jul 31, 2015
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