Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Backup Restoration Not Working In Whm

Discussion in 'Data Protection' started by Alvin Lebon, Jul 30, 2015.

  1. Alvin Lebon

    Alvin Lebon Registered

    Joined:
    Feb 16, 2015
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Victoria, Seychelles, Seychell
    cPanel Access Level:
    Reseller Owner
    Hi all,

    I accidentally deleted the following 2 files via ssh for 2 reseller accounts:
    /home/virtfs/vcsadmin/usr/local/cpanel/whostmgr/bin/xml-api
    /home/virtfs/domainregistra/usr/local/cpanel/whostmgr/bin/xml-api

    Everything works so far except for the 'Backup Restoration' in WHM. I get the following error:
    Could not add “bambootr” to the restoration queue (No response from subprocess (whostmgr (xml-api)): The subprocess exited with status 2 (ENOENT).).

    I would really appreciate any help!
     
    #1 Alvin Lebon, Jul 30, 2015
  2. 24x7server

    24x7server Well-Known Member

    Joined:
    Apr 17, 2013
    Messages:
    1,888
    Likes Received:
    90
    Trophy Points:
    78
    Location:
    India
    cPanel Access Level:
    Root Administrator
    Hello,

    You need root access to fix this issues. Your access level is listed as "Reseller Owner", So please contact your hosting provider to check this. They will check this VirtFS file issues and will fix this for you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 24x7server, Jul 30, 2015
  3. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    45,409
    Likes Received:
    1,956
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello :)

    I'm assuming you were logged in as "root" when this happened. Please note that deleting any file from the /home/virtfs directory is unsupported and will likely cause system issues that may require you to reinstall the OS and cPanel. There's a document on this at:

    cPanel - VirtFS

    Have you tried running the "/scripts/upcp --force" command to see if that addresses the issue?

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #3 cPanelMichael, Jul 31, 2015
(You must log in or sign up to post here.)
Loading...
Similar Threads - Backup Restoration Working
  1. webdsn

    Check if backup restoration is working ?

    webdsn, Jun 10, 2018, in forum: Data Protection
    Replies:
    3
    Views:
    272
    cPanelLauren
    Jun 13, 2018
  2. jmartinmds

    In Progress [CPANEL-24264] Backup Restoration requires local backup rentention

    jmartinmds, Dec 6, 2018 at 9:12 AM, in forum: Data Protection
    Replies:
    1
    Views:
    111
    cPanelMichael
    Dec 6, 2018 at 2:51 PM
  3. Ade Adesokan

    SOLVED Restoration of deleted files and backup

    Ade Adesokan, Jun 26, 2018, in forum: Database Discussion
    Replies:
    6
    Views:
    349
    Ade Adesokan
    Jun 27, 2018
  4. idearius

    Waiting for pending account Backup Restoration in WHM

    idearius, May 28, 2018, in forum: Data Protection
    Replies:
    2
    Views:
    266
    cPanelLauren
    May 29, 2018
  5. jfoc

    Backup Restoration Not Completing Properly

    jfoc, Mar 27, 2018, in forum: Data Protection
    Replies:
    2
    Views:
    278
    cPanelMichael
    Mar 27, 2018

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice