Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Backup Restoration Not Working In Whm

Discussion in 'Data Protection' started by Alvin Lebon, Jul 30, 2015.

  1. Alvin Lebon

    Alvin Lebon Registered

    Joined:
    Feb 16, 2015
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Victoria, Seychelles, Seychell
    cPanel Access Level:
    Reseller Owner
    Hi all,

    I accidentally deleted the following 2 files via ssh for 2 reseller accounts:
    /home/virtfs/vcsadmin/usr/local/cpanel/whostmgr/bin/xml-api
    /home/virtfs/domainregistra/usr/local/cpanel/whostmgr/bin/xml-api

    Everything works so far except for the 'Backup Restoration' in WHM. I get the following error:
    Could not add “bambootr” to the restoration queue (No response from subprocess (whostmgr (xml-api)): The subprocess exited with status 2 (ENOENT).).

    I would really appreciate any help!
     
  2. 24x7server

    24x7server Well-Known Member

    Joined:
    Apr 17, 2013
    Messages:
    1,878
    Likes Received:
    89
    Trophy Points:
    78
    Location:
    India
    cPanel Access Level:
    Root Administrator
    Hello,

    You need root access to fix this issues. Your access level is listed as "Reseller Owner", So please contact your hosting provider to check this. They will check this VirtFS file issues and will fix this for you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,803
    Likes Received:
    1,898
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello :)

    I'm assuming you were logged in as "root" when this happened. Please note that deleting any file from the /home/virtfs directory is unsupported and will likely cause system issues that may require you to reinstall the OS and cPanel. There's a document on this at:

    cPanel - VirtFS

    Have you tried running the "/scripts/upcp --force" command to see if that addresses the issue?

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Loading...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice