Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

SOLVED Backup Restoration requires local backup rentention

Discussion in 'Data Protection' started by jmartinmds, Dec 6, 2018.

Tags:
  1. jmartinmds

    jmartinmds Member

    Joined:
    Jul 22, 2016
    Messages:
    12
    Likes Received:
    3
    Trophy Points:
    3
    Location:
    Maryland
    cPanel Access Level:
    DataCenter Provider
    I've got several servers running v76 and I'm getting the same warning on all the servers in the Backup Restoration area: The system cannot restore backups because it does not store those backups locally.

    We have our servers configured to send our backups to S3 but we don't retain a copy of them on the local servers. In the past I've been able to download the backup tarball to the correct directory and then it would populate in Backup Restoration. So for example, I would go to S3 and find the file, go to the server and upload that file to /backups/2018-11-30/accounts and then be able to restore that account to that date. I found a workaround whereby if I enabled the option to Retain Backups in the Default Backup Directory the restoration module would find the files again, but if I (or someone else) were to forget to uncheck that after restoring, we'd potentially end up with backup files filling our local storage.
     
    #1 jmartinmds, Dec 6, 2018
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    47,272
    Likes Received:
    2,154
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello @jmartinmds,

    I've opened internal case CPANEL-24264 to report that it's no longer possible to use "WHM >> Backup Restoration" after moving the backups to the local server using the instructions on Remote Restoration - Version 76 Documentation - cPanel Documentation unless local backups are enabled or "Retain Backups in the Default Backup Directory" is enabled. I'll monitor this case and update this thread with more information as it becomes available.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 cPanelMichael, Dec 6, 2018
    Kent Brockman likes this.
  3. Kent Brockman

    Kent Brockman Well-Known Member

    Joined:
    Jan 20, 2008
    Messages:
    1,196
    Likes Received:
    10
    Trophy Points:
    168
    Location:
    Buenos Aires, Argentina
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hey guys, hope you are doing well.

    I just wanted to bring to your attention a bug in the Backup Restoration screen happenning since v76 was released: if you manually copy a backup file to the local server (to /backup folder, for instance) in order to restore it, it won't actually show its name until you temporarily check the following option in Backup Configuration: "Retain Backups in the Default Backup Directory".

    That's a bug because if you are retaining backups or not, it shouldn't pose a problem to restore an account, specially if the backup file is locally present. In fact, that worked well in v74 and older.

    Do you have any internal case for this?
    Thanks!
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #3 Kent Brockman, Dec 12, 2018
  4. rpvw

    rpvw Well-Known Member

    Joined:
    Jul 18, 2013
    Messages:
    1,088
    Likes Received:
    442
    Trophy Points:
    113
    Location:
    Spain
    cPanel Access Level:
    Root Administrator
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #4 rpvw, Dec 13, 2018
  5. Kent Brockman

    Kent Brockman Well-Known Member

    Joined:
    Jan 20, 2008
    Messages:
    1,196
    Likes Received:
    10
    Trophy Points:
    168
    Location:
    Buenos Aires, Argentina
    cPanel Access Level:
    Root Administrator
    Twitter:
    Thank you very much for the link!
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #5 Kent Brockman, Dec 13, 2018
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    47,272
    Likes Received:
    2,154
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hi @Kent Brockman,

    I merged your thread into this one. I'll continue to monitor internal case CPANEL-24264 and update this thread with more information as it becomes available.

    Thanks!
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #6 cPanelMichael, Dec 13, 2018
  7. Martin Hinrichsen

    Martin Hinrichsen Member

    Joined:
    Nov 23, 2018
    Messages:
    13
    Likes Received:
    3
    Trophy Points:
    3
    Location:
    Denmark
    cPanel Access Level:
    Root Administrator
    It has been 6 months. several updates including 2 major. Still this issue persists. Is there any news on this case?
     
    #7 Martin Hinrichsen, May 14, 2019
  8. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    47,272
    Likes Received:
    2,154
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello,

    As of cPanel & WHM version 80, it's possible to restore a cPanel account backup directly from a remote destination with the FTP transport type. Here's the quote from the Version 80 Release Notes:

    For the other backup destination types, you must manually transfer the backup files from the remote location to your server if you have disabled the Retain Backups in the Default Backup Directory setting. Once you do this, you can restore a remote backup through the Restore a Full Backup cpmove File interface. This is documented at:

    Remote Restoration - cPanel Knowledge Base - cPanel Documentation

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #8 cPanelMichael, May 15, 2019
(You must log in or sign up to post here.)
Loading...
Similar Threads - Backup Restoration requires
  1. George Scordilis

    Failed restoration of incomplete backup

    George Scordilis, Jun 10, 2019 at 2:47 AM, in forum: Data Protection
    Replies:
    1
    Views:
    123
    cPanelLauren
    Jun 10, 2019 at 8:19 PM
  2. LordLiverpool

    SOLVED Problem with Backup Restoration from AWS

    LordLiverpool, May 15, 2019, in forum: Data Protection
    Replies:
    7
    Views:
    381
    LordLiverpool
    May 17, 2019
  3. Stefan Devroey

    Backup restoration not working anymore (no backup dates)

    Stefan Devroey, Mar 7, 2019, in forum: General Discussion
    Replies:
    2
    Views:
    250
    cPanelLauren
    Mar 7, 2019
  4. Denis Gomes Franco

    In Progress [CPANEL-25871] Backup Restoration fails to list the user's name correctly

    Denis Gomes Franco, Mar 4, 2019, in forum: Data Protection
    Replies:
    3
    Views:
    241
    cPanelMichael
    Mar 5, 2019
  5. Ade Adesokan

    SOLVED Restoration of deleted files and backup

    Ade Adesokan, Jun 26, 2018, in forum: Database Discussion
    Replies:
    6
    Views:
    536
    Ade Adesokan
    Jun 27, 2018

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice