Backup Restore (HUGE problem)

[mlin]

When a user restores a backup, which directory on the server does CPanel by default upload the backup file to?

I am using a CPanel account with a 100MB quota. Last week, I tried to upload a 59MB backup file, but during the upload my connection was cut off. When I returned, part of the file (49.94MB) was uploaded, and the 49.94MB went into my disk usage quota so that I had 50.06MB left.

However, when I go into the Disk Usage Viewer, the 49.94MB is not be found anywhere, yet it is still reflected in my "consumed disk space" number. I am guessing that the incomplete file is uploaded to a folder which I do not have access to but counts as part of my account.

How can I get rid of it?

Even the admins still cannot figure out how to resolve this problem.

thanks.

 

[navmonkey]

check whether the partial file is located in the trash bin, if so clear it.

Also ask your admin to run /scripts/fixquotas

 

[mlin]

How do I access the trash bin? Which folder is it?

I will ask my admin to run /fixquotas, thanks.

 

[navmonkey]

Go to the file manager in cpanel and you should see a trash bin icon somewhere on the right, check whether there is anything look familiar in there. If so, TERMINATE them. :D

 

[mlin]

Nope, didn't work. I have requested one of my admins to run the fixquotas script though; I'll wait for him to get back to me on that.

Thanks!

 

[Website Rob]

Backups are uploaded to the Account Root dir. Access is by an FTP program or File Mgr.

 

[mlin]

I was not able to find the file in any directory using FTP or File Manager.

Therefore, this tells me that
1) the quota is wrong and needs to be fixed, OR
2) the backups are uploaded to a dir which only the admin has access to

My webhost is moving servers, so I will remind them once the move is complete. Thanks for the help.