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Backup restore page is loading forever

Discussion in 'Data Protection' started by Surta, Sep 5, 2017.

  1. Surta

    Surta Registered

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    Backup restore page is loading forever.

    It is never finished. At this link, it doesn't even respond to browser
    All others open normally

    Page link: https://..../scripts5/restoremenu
    Backup Type: Incremental
    System: CENTOS 6.9 - Cpanel v66.0.18


    Is there anything I can do to get back to work?
    Best Regards
     
  2. 24x7server

    24x7server Well-Known Member

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    Hi,

    Can you check what you see in the cPanel error logs when you browse the restore page.

    Execute the below command and then browse the restore page again.
    # tail -f /usr/local/cpanel/logs/error_logs
     
  3. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Could you let us know of any specific output to /usr/local/cpanel/logs/error_log when this happens? Please also run the following command to verify if the issue persists:

    Code:
    mv /var/cpanel/caches/_generated_command_files{,.backup}
    Thank you.
     
  4. Surta

    Surta Registered

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    Thanks 24x7server and cPanelMichael for the answers

    Following the /usr/local/cpanel/logs/error_log file:

    Code:
    [2017-09-06 17:13:31 -0300] info [whostmgr5] looking for /backup-storage/2017-08-17/accounts/USER-1//homedir
    [2017-09-06 17:13:31 -0300] info [whostmgr5] looking for /backup-storage/2017-08-17/accounts/USER-2//homedir
    [2017-09-06 17:13:31 -0300] info [whostmgr5] looking for /backup-storage/2017-08-17/accounts/USER-3//homedir
    ...
    [2017-09-06 17:13:31 -0300] info [whostmgr5] looking for /backup-storage/2017-08-17/accounts/USER-14//homedir
    [2017-09-06 17:13:31 -0300] warn [whostmgr5] Unable to read /backup-storage/2017-09-05/accounts/USER-14/backup_meta_data at /usr/local/cpanel/Cpanel/Backup/BackupSetUtil.pm line 169.
        Cpanel::Backup::BackupSetUtil::get_hash_from_meta_file(__CPANEL_HIDDEN__...) called at /usr/local/cpanel/Cpanel/Backup/BackupSetUtil.pm line 124
        Cpanel::Backup::BackupSetUtil::read_date_from_meta_file("/backup-storage/2017-09-05/accounts/USER-14") called at /usr/local/cpanel/Cpanel/Backup/BackupSetUtil.pm line 106
        Cpanel::Backup::BackupSetUtil::get_incremental_backup_date_for_user("/backup-storage/2017-09-05/accounts/USER-14", undef) called at /usr/local/cpanel/Cpanel/Backup/BackupSetUtil.pm line 24
        Cpanel::Backup::BackupSetUtil::is_restore_point_directory_incremental("/backup-storage/2017-09-05/accounts/USER-14") called at /usr/local/cpanel/Cpanel/Backup/BackupSet.pm line 212
        Cpanel::Backup::BackupSet::_get_accounts_in_backup_directory("/backup-storage/2017-09-05") called at /usr/local/cpanel/Cpanel/Backup/BackupSet.pm line 47
        Cpanel::Backup::BackupSet::backup_set_list() called at whostmgr/bin/whostmgr5.pl line 1261
        main::restoremenu() called at whostmgr/bin/whostmgr5.pl line 234
    Its seems stops here...
    But on another registry on log it continues after that "Unable to read" warn and presents this another error too:

    Code:
    .....
    [2017-09-06 18:02:21 -0300] info [whostmgr5] looking for /backup-storage/2017-08-17/accounts/USER-15//homedir
    [2017-09-06 17:13:31 -0300] info [whostmgr5] looking for /backup-storage/2017-08-17/accounts/USER-16//homedir
    .....
    [2017-09-06 18:02:21 -0300] info [whostmgr5] looking for /backup-storage/2017-08-17/accounts/USER-26//homedir
    [2017-09-06 18:05:15 -0300] info [cpsrvd] Internal Server Error: "-" 500 The cPanel Server operation timed out at cpsrvd.pl line 532.
    [2017-09-06 18:08:14 -0300] info [cpsrvd] Internal Server Error: "-" 500 The cPanel Server operation timed out at cpsrvd.pl line 532.
    [2017-09-06 18:12:14 -0300] info [cpsrvd] Internal Server Error: "-" 500 The cPanel Server operation timed out at cpsrvd.pl line 532.
    
    Best Regards
     
  5. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Could you open a support ticket using the link in my signature so we can take a closer look?

    Thank you.
     
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