sahostking

Well-Known Member
May 15, 2012
363
7
68
Cape Town, South Africa
cPanel Access Level
Root Administrator
Twitter
Hi All,

I cannot seem to figure out why a backup restore has been going for hours and is not in processlist any more. I even rebooted the server and it still sits there stating it's restoring the account.

stuck.png

Any ideas? I need to urgently restore a different account.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,200
363
Hello :)

Under the actions menu on the "Backup Restoration" page in WHM, try selecting:

"Clear All Accounts"

Also, do you see the account username listed under the "/home/restore_account" directory? Did the account restore successfully?

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,200
363
Feel free to open a support ticket so we can take a closer look:

Submit A Ticket

You can post the ticket number here so we can update this thread with the outcome.

Thank you.