Backup Restore Stuck

[sahostking]

Hi All,

I cannot seem to figure out why a backup restore has been going for hours and is not in processlist any more. I even rebooted the server and it still sits there stating it's restoring the account.



Any ideas? I need to urgently restore a different account.

 

[cPanelMichael]

Hello

Under the actions menu on the "Backup Restoration" page in WHM, try selecting:

"Clear All Accounts"

Also, do you see the account username listed under the "/home/restore_account" directory? Did the account restore successfully?

Thank you.

 

[sahostking]

Hi,

No it did not restore successfully and using Clear All Accounts did nothing unfortunately.

I however am clearing out everything in /home/restore_account to see what happens.

 

[cPanelMichael]

Feel free to open a support ticket so we can take a closer look:

Submit A Ticket

You can post the ticket number here so we can update this thread with the outcome.

Thank you.