cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,911
2,234
363
Hello :)

Under the actions menu on the "Backup Restoration" page in WHM, try selecting:

"Clear All Accounts"

Also, do you see the account username listed under the "/home/restore_account" directory? Did the account restore successfully?

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,911
2,234
363
Feel free to open a support ticket so we can take a closer look:

Submit A Ticket

You can post the ticket number here so we can update this thread with the outcome.

Thank you.