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Backup Restore Stuck

Discussion in 'Data Protection' started by sahostking, Aug 12, 2013.

  1. sahostking

    sahostking Well-Known Member

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    Hi All,

    I cannot seem to figure out why a backup restore has been going for hours and is not in processlist any more. I even rebooted the server and it still sits there stating it's restoring the account.

    stuck.png

    Any ideas? I need to urgently restore a different account.
     
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    #1 sahostking, Aug 12, 2013
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello :)

    Under the actions menu on the "Backup Restoration" page in WHM, try selecting:

    "Clear All Accounts"

    Also, do you see the account username listed under the "/home/restore_account" directory? Did the account restore successfully?

    Thank you.
     
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    #2 cPanelMichael, Aug 13, 2013
  3. sahostking

    sahostking Well-Known Member

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    Hi,

    No it did not restore successfully and using Clear All Accounts did nothing unfortunately.

    I however am clearing out everything in /home/restore_account to see what happens.
     
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    #3 sahostking, Aug 14, 2013
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Feel free to open a support ticket so we can take a closer look:

    Submit A Ticket

    You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
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    #4 cPanelMichael, Aug 14, 2013
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