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Backup transfer failed with a lot of "Upload attempt failed" errors

Discussion in 'Data Protection' started by Nurs1927, Sep 3, 2016.

  1. Nurs1927

    Nurs1927 Active Member

    Joined:
    Nov 22, 2015
    Messages:
    34
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    2
    Trophy Points:
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    Location:
    Spain
    cPanel Access Level:
    Root Administrator
    Hello, two days ago i have backup transfer error.
    This is the cpbackup_transporter.log log file:

    Code:
    [2016-09-04 02:08:18 +0200] info [cpbackup_transporter] Initializing log file
    [2016-09-04 02:08:18 +0200] info [cpbackup_transporter] cPanel Backup Transporter Queue Daemon started.
    [2016-09-04 02:08:18 +0200] info [cpbackup_transporter] cpbackup_transporter - started
    [2016-09-04 02:08:18 +0200] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
    [2016-09-04 02:08:18 +0200] info [cpbackup_transporter] cpbackup_transporter - Processing next task
    [2016-09-04 02:08:19 +0200] info [cpbackup_transporter] Starting a "copy" operation on the "FTP Hetzner" destination ID "1Cb8TFrY53Lpnm82TLylJidh".
    [2016-09-04 02:08:19 +0200] info [cpbackup_transporter] Base path for destination is /
    [2016-09-04 02:08:19 +0200] info [cpbackup_transporter] Upload attempt #1 starting for /backup/2016-09-04/accounts/website_one.tar.gz to /2016-09-04/website_one.tar.gz for destination:  FTP Hetzner
    [2016-09-04 02:09:30 +0200] warn [cpbackup_transporter] Upload attempt failed: Timeout at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/5.22.1/Net/FTP.pm line 851.
    at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 27.
        Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x2684ba0), "Upload attempt failed: Timeout at /usr/local/cpanel/3rdparty/"...) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 494
        Cpanel::Backup::Queue::transport_backup::attempt_to_upload_file(Cpanel::Backup::Queue::transport_backup=HASH(0x2ddc2a0), Cpanel::Transport::Files::FTP=HASH(0x339b648), "/backup/2016-09-04/accounts/website_one.tar.gz", "/2016-09-04/website_one.tar.gz", Cpanel::LoggerAdapter=HASH(0x2684ba0)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 256
        Cpanel::Backup::Queue::transport_backup::process_task(Cpanel::Backup::Queue::transport_backup=HASH(0x2ddc2a0), cPanel::TaskQueue::Task=HASH(0x33d5e58), Cpanel::LoggerAdapter=HASH(0x2684ba0)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 585
        eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 588
        cPanel::TaskQueue::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 238
        eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 238
        cPanel::StateFile::Guard::call_unlocked(cPanel::StateFile::Guard=HASH(0x339ca30), CODE(0x315ede8)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 593
        cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x339c8b0)) called at /usr/local/cpanel/bin/cpbackup_transporter line 150
        eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 148
    [2016-09-04 02:09:30 +0200] info [cpbackup_transporter] Upload attempt #2 starting for /backup/2016-09-04/accounts/website_one.tar.gz to /2016-09-04/website_one.tar.gz for destination:  FTP Hetzner
    [2016-09-04 02:09:39 +0200] warn [cpbackup_transporter] Upload attempt failed: EPRT: data transfer in progress
    at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 27.
        Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x2684ba0), "Upload attempt failed: EPRT: data transfer in progress\x{a}") called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 494
        Cpanel::Backup::Queue::transport_backup::attempt_to_upload_file(Cpanel::Backup::Queue::transport_backup=HASH(0x2ddc2a0), Cpanel::Transport::Files::FTP=HASH(0x339b648), "/backup/2016-09-04/accounts/website_one.tar.gz", "/2016-09-04/website_one.tar.gz", Cpanel::LoggerAdapter=HASH(0x2684ba0)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 256
        Cpanel::Backup::Queue::transport_backup::process_task(Cpanel::Backup::Queue::transport_backup=HASH(0x2ddc2a0), cPanel::TaskQueue::Task=HASH(0x33d5e58), Cpanel::LoggerAdapter=HASH(0x2684ba0)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 585
        eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 588
        cPanel::TaskQueue::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 238
        eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 238
        cPanel::StateFile::Guard::call_unlocked(cPanel::StateFile::Guard=HASH(0x339ca30), CODE(0x315ede8)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 593
        cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x339c8b0)) called at /usr/local/cpanel/bin/cpbackup_transporter line 150
        eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 148
    [2016-09-04 02:09:39 +0200] info [cpbackup_transporter] Upload attempt #3 starting for /backup/2016-09-04/accounts/website_one.tar.gz to /2016-09-04/website_one.tar.gz for destination:  FTP Hetzner
    [2016-09-04 02:09:40 +0200] warn [cpbackup_transporter] Upload attempt failed: EPRT: data transfer in progress
    at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 27.
        Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x2684ba0), "Upload attempt failed: EPRT: data transfer in progress\x{a}") called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 494
        Cpanel::Backup::Queue::transport_backup::attempt_to_upload_file(Cpanel::Backup::Queue::transport_backup=HASH(0x2ddc2a0), Cpanel::Transport::Files::FTP=HASH(0x339b648), "/backup/2016-09-04/accounts/website_one.tar.gz", "/2016-09-04/website_one.tar.gz", Cpanel::LoggerAdapter=HASH(0x2684ba0)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 256
        Cpanel::Backup::Queue::transport_backup::process_task(Cpanel::Backup::Queue::transport_backup=HASH(0x2ddc2a0), cPanel::TaskQueue::Task=HASH(0x33d5e58), Cpanel::LoggerAdapter=HASH(0x2684ba0)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 585
        eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 588
        cPanel::TaskQueue::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 238
        eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 238
        cPanel::StateFile::Guard::call_unlocked(cPanel::StateFile::Guard=HASH(0x339ca30), CODE(0x315ede8)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 593
        cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x339c8b0)) called at /usr/local/cpanel/bin/cpbackup_transporter line 150
        eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 148
    [2016-09-04 02:09:40 +0200] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
    [2016-09-04 02:09:40 +0200] info [cpbackup_transporter] cpbackup_transporter - Exiting - the queue has been emptied; no more work to do
    [2016-09-04 02:09:40 +0200] info [cpbackup_transporter] cPanel Backup Transporter Queue Daemon is being stopped.
    [2016-09-04 02:10:33 +0200] info [cpbackup_transporter] Initializing log file
    [2016-09-04 02:10:33 +0200] info [cpbackup_transporter] cPanel Backup Transporter Queue Daemon started.
    [2016-09-04 02:10:33 +0200] info [cpbackup_transporter] cpbackup_transporter - started
    [2016-09-04 02:10:33 +0200] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
    [2016-09-04 02:10:33 +0200] info [cpbackup_transporter] cpbackup_transporter - Processing next task
    [2016-09-04 02:10:33 +0200] info [cpbackup_transporter] Starting a "copy" operation on the "FTP Hetzner" destination ID "1Cb8TFrY53Lpnm82TLylJidh".
    [2016-09-04 02:10:33 +0200] info [cpbackup_transporter] Base path for destination is /
    [2016-09-04 02:10:33 +0200] info [cpbackup_transporter] Upload attempt #1 starting for /backup/2016-09-04/accounts/website_two.tar.gz to /2016-09-04/website_two.tar.gz for destination:  FTP Hetzner
    [2016-09-04 02:13:22 +0200] warn [cpbackup_transporter] Upload attempt failed: Timeout at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/5.22.1/Net/FTP.pm line 851.
    at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 27.
        Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x177a448), "Upload attempt failed: Timeout at /usr/local/cpanel/3rdparty/"...) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 494
        Cpanel::Backup::Queue::transport_backup::attempt_to_upload_file(Cpanel::Backup::Queue::transport_backup=HASH(0x23a4450), Cpanel::Transport::Files::FTP=HASH(0x25556b8), "/backup/2016-09-04/accounts/website_two.tar.gz", "/2016-09-04/website_two.tar.gz", Cpanel::LoggerAdapter=HASH(0x177a448)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 256
        Cpanel::Backup::Queue::transport_backup::process_task(Cpanel::Backup::Queue::transport_backup=HASH(0x23a4450), cPanel::TaskQueue::Task=HASH(0x23fb3b0), Cpanel::LoggerAdapter=HASH(0x177a448)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 585
        eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 588
        cPanel::TaskQueue::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 238
        eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 238
        cPanel::StateFile::Guard::call_unlocked(cPanel::StateFile::Guard=HASH(0x2556938), CODE(0x257db98)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 593
        cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x257dbb0)) called at /usr/local/cpanel/bin/cpbackup_transporter line 150
        eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 148
    [2016-09-04 02:13:22 +0200] info [cpbackup_transporter] Upload attempt #2 starting for /backup/2016-09-04/accounts/website_two.tar.gz to /2016-09-04/website_two.tar.gz for destination:  FTP Hetzner
    [2016-09-04 02:13:31 +0200] warn [cpbackup_transporter] Upload attempt failed: EPRT: data transfer in progress
    at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 27.
        Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x177a448), "Upload attempt failed: EPRT: data transfer in progress\x{a}") called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 494
        Cpanel::Backup::Queue::transport_backup::attempt_to_upload_file(Cpanel::Backup::Queue::transport_backup=HASH(0x23a4450), Cpanel::Transport::Files::FTP=HASH(0x25556b8), "/backup/2016-09-04/accounts/website_two.tar.gz", "/2016-09-04/website_two.tar.gz", Cpanel::LoggerAdapter=HASH(0x177a448)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 256
        Cpanel::Backup::Queue::transport_backup::process_task(Cpanel::Backup::Queue::transport_backup=HASH(0x23a4450), cPanel::TaskQueue::Task=HASH(0x23fb3b0), Cpanel::LoggerAdapter=HASH(0x177a448)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 585
        eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 588
        cPanel::TaskQueue::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 238
        eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 238
        cPanel::StateFile::Guard::call_unlocked(cPanel::StateFile::Guard=HASH(0x2556938), CODE(0x257db98)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 593
        cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x257dbb0)) called at /usr/local/cpanel/bin/cpbackup_transporter line 150
        eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 148
    [2016-09-04 02:13:31 +0200] info [cpbackup_transporter] Upload attempt #3 starting for /backup/2016-09-04/accounts/website_two.tar.gz to /2016-09-04/website_two.tar.gz for destination:  FTP Hetzner
    [2016-09-04 02:13:31 +0200] warn [cpbackup_transporter] Upload attempt failed: EPRT: data transfer in progress
    at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 27.
        Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x177a448), "Upload attempt failed: EPRT: data transfer in progress\x{a}") called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 494
        Cpanel::Backup::Queue::transport_backup::attempt_to_upload_file(Cpanel::Backup::Queue::transport_backup=HASH(0x23a4450), Cpanel::Transport::Files::FTP=HASH(0x25556b8), "/backup/2016-09-04/accounts/website_two.tar.gz", "/2016-09-04/website_two.tar.gz", Cpanel::LoggerAdapter=HASH(0x177a448)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 256
        Cpanel::Backup::Queue::transport_backup::process_task(Cpanel::Backup::Queue::transport_backup=HASH(0x23a4450), cPanel::TaskQueue::Task=HASH(0x23fb3b0), Cpanel::LoggerAdapter=HASH(0x177a448)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 585
        eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 588
        cPanel::TaskQueue::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 238
        eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 238
        cPanel::StateFile::Guard::call_unlocked(cPanel::StateFile::Guard=HASH(0x2556938), CODE(0x257db98)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 593
        cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x257dbb0)) called at /usr/local/cpanel/bin/cpbackup_transporter line 150
        eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 148
    [2016-09-04 02:13:31 +0200] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
    [2016-09-04 02:13:31 +0200] info [cpbackup_transporter] cpbackup_transporter - Processing next task
    [2016-09-04 02:13:31 +0200] info [cpbackup_transporter] Starting a "prune" operation on the "FTP Hetzner" destination ID "1Cb8TFrY53Lpnm82TLylJidh".
    [2016-09-04 02:13:31 +0200] info [cpbackup_transporter] Base path for destination is /
    [2016-09-04 02:13:35 +0200] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
    [2016-09-04 02:13:35 +0200] info [cpbackup_transporter] cpbackup_transporter - Processing next task
    [2016-09-04 02:13:35 +0200] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
    [2016-09-04 02:13:35 +0200] info [cpbackup_transporter] cpbackup_transporter - Exiting - the queue has been emptied; no more work to do
    [2016-09-04 02:13:35 +0200] info [cpbackup_transporter] cPanel Backup Transporter Queue Daemon is being stopped.
     
  2. Nurs1927

    Nurs1927 Active Member

    Joined:
    Nov 22, 2015
    Messages:
    34
    Likes Received:
    2
    Trophy Points:
    8
    Location:
    Spain
    cPanel Access Level:
    Root Administrator
    Hello, today one of the sites failled (website_one) and the other no (website_two):

    Code:
    [2016-09-05 02:02:24 +0200] info [cpbackup_transporter] Initializing log file
    [2016-09-05 02:02:24 +0200] info [cpbackup_transporter] cPanel Backup Transporter Queue Daemon started.
    [2016-09-05 02:02:24 +0200] info [cpbackup_transporter] cpbackup_transporter - started
    [2016-09-05 02:02:24 +0200] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
    [2016-09-05 02:02:24 +0200] info [cpbackup_transporter] cpbackup_transporter - Processing next task
    [2016-09-05 02:02:25 +0200] info [cpbackup_transporter] Starting a "copy" operation on the "FTP Hetzner" destination ID "1Cb8TFrY53Lpnm82TLylJidh".
    [2016-09-05 02:02:25 +0200] info [cpbackup_transporter] Base path for destination is /
    [2016-09-05 02:02:25 +0200] info [cpbackup_transporter] Upload attempt #1 starting for /backup/2016-09-05/accounts/website_two.tar.gz to /2016-09-05/website_two.tar.gz for destination:  FTP Hetzner
    [2016-09-05 02:03:28 +0200] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
    [2016-09-05 02:03:28 +0200] info [cpbackup_transporter] cpbackup_transporter - Exiting - the queue has been emptied; no more work to do
    [2016-09-05 02:03:28 +0200] info [cpbackup_transporter] cPanel Backup Transporter Queue Daemon is being stopped.
    [2016-09-05 02:10:24 +0200] info [cpbackup_transporter] Initializing log file
    [2016-09-05 02:10:24 +0200] info [cpbackup_transporter] cPanel Backup Transporter Queue Daemon started.
    [2016-09-05 02:10:24 +0200] info [cpbackup_transporter] cpbackup_transporter - started
    [2016-09-05 02:10:24 +0200] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
    [2016-09-05 02:10:24 +0200] info [cpbackup_transporter] cpbackup_transporter - Processing next task
    [2016-09-05 02:10:24 +0200] info [cpbackup_transporter] Starting a "copy" operation on the "FTP Hetzner" destination ID "1Cb8TFrY53Lpnm82TLylJidh".
    [2016-09-05 02:10:24 +0200] info [cpbackup_transporter] Base path for destination is /
    [2016-09-05 02:10:24 +0200] info [cpbackup_transporter] Upload attempt #1 starting for /backup/2016-09-05/accounts/website_one.tar.gz to /2016-09-05/website_one.tar.gz for destination:  FTP Hetzner
    [2016-09-05 02:11:36 +0200] warn [cpbackup_transporter] Upload attempt failed: Timeout at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/5.22.1/Net/FTP.pm line 851.
    at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 27.
        Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x1d2c1b8), "Upload attempt failed: Timeout at /usr/local/cpanel/3rdparty/"...) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 494
        Cpanel::Backup::Queue::transport_backup::attempt_to_upload_file(Cpanel::Backup::Queue::transport_backup=HASH(0x268c690), Cpanel::Transport::Files::FTP=HASH(0x2a2f5b8), "/backup/2016-09-05/accounts/website_one.tar.gz", "/2016-09-05/website_one.tar.gz", Cpanel::LoggerAdapter=HASH(0x1d2c1b8)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 256
        Cpanel::Backup::Queue::transport_backup::process_task(Cpanel::Backup::Queue::transport_backup=HASH(0x268c690), cPanel::TaskQueue::Task=HASH(0x28d65e8), Cpanel::LoggerAdapter=HASH(0x1d2c1b8)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 585
        eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 588
        cPanel::TaskQueue::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 238
        eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 238
        cPanel::StateFile::Guard::call_unlocked(cPanel::StateFile::Guard=HASH(0x27f2d78), CODE(0x2a30940)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 593
        cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x2a308c8)) called at /usr/local/cpanel/bin/cpbackup_transporter line 150
        eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 148
    [2016-09-05 02:11:36 +0200] info [cpbackup_transporter] Upload attempt #2 starting for /backup/2016-09-05/accounts/website_one.tar.gz to /2016-09-05/website_one.tar.gz for destination:  FTP Hetzner
    [2016-09-05 02:11:58 +0200] warn [cpbackup_transporter] Upload attempt failed: EPSV: data transfer in progress
    at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 27.
        Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x1d2c1b8), "Upload attempt failed: EPSV: data transfer in progress\x{a}") called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 494
        Cpanel::Backup::Queue::transport_backup::attempt_to_upload_file(Cpanel::Backup::Queue::transport_backup=HASH(0x268c690), Cpanel::Transport::Files::FTP=HASH(0x2a2f5b8), "/backup/2016-09-05/accounts/website_one.tar.gz", "/2016-09-05/website_one.tar.gz", Cpanel::LoggerAdapter=HASH(0x1d2c1b8)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 256
        Cpanel::Backup::Queue::transport_backup::process_task(Cpanel::Backup::Queue::transport_backup=HASH(0x268c690), cPanel::TaskQueue::Task=HASH(0x28d65e8), Cpanel::LoggerAdapter=HASH(0x1d2c1b8)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 585
        eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 588
        cPanel::TaskQueue::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 238
        eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 238
        cPanel::StateFile::Guard::call_unlocked(cPanel::StateFile::Guard=HASH(0x27f2d78), CODE(0x2a30940)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 593
        cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x2a308c8)) called at /usr/local/cpanel/bin/cpbackup_transporter line 150
        eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 148
    [2016-09-05 02:11:58 +0200] info [cpbackup_transporter] Upload attempt #3 starting for /backup/2016-09-05/accounts/website_one.tar.gz to /2016-09-05/website_one.tar.gz for destination:  FTP Hetzner
    [2016-09-05 02:11:58 +0200] warn [cpbackup_transporter] Upload attempt failed: EPSV: data transfer in progress
    at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 27.
        Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x1d2c1b8), "Upload attempt failed: EPSV: data transfer in progress\x{a}") called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 494
        Cpanel::Backup::Queue::transport_backup::attempt_to_upload_file(Cpanel::Backup::Queue::transport_backup=HASH(0x268c690), Cpanel::Transport::Files::FTP=HASH(0x2a2f5b8), "/backup/2016-09-05/accounts/website_one.tar.gz", "/2016-09-05/website_one.tar.gz", Cpanel::LoggerAdapter=HASH(0x1d2c1b8)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 256
        Cpanel::Backup::Queue::transport_backup::process_task(Cpanel::Backup::Queue::transport_backup=HASH(0x268c690), cPanel::TaskQueue::Task=HASH(0x28d65e8), Cpanel::LoggerAdapter=HASH(0x1d2c1b8)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 585
        eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 588
        cPanel::TaskQueue::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 238
        eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 238
        cPanel::StateFile::Guard::call_unlocked(cPanel::StateFile::Guard=HASH(0x27f2d78), CODE(0x2a30940)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 593
        cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x2a308c8)) called at /usr/local/cpanel/bin/cpbackup_transporter line 150
        eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 148
    [2016-09-05 02:11:58 +0200] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
    [2016-09-05 02:11:58 +0200] info [cpbackup_transporter] cpbackup_transporter - Processing next task
    [2016-09-05 02:11:58 +0200] info [cpbackup_transporter] Starting a "prune" operation on the "FTP Hetzner" destination ID "1Cb8TFrY53Lpnm82TLylJidh".
    [2016-09-05 02:11:58 +0200] info [cpbackup_transporter] Base path for destination is /
    [2016-09-05 02:12:03 +0200] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
    [2016-09-05 02:12:03 +0200] info [cpbackup_transporter] cpbackup_transporter - Processing next task
    [2016-09-05 02:12:03 +0200] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
    [2016-09-05 02:12:03 +0200] info [cpbackup_transporter] cpbackup_transporter - Exiting - the queue has been emptied; no more work to do
    [2016-09-05 02:12:03 +0200] info [cpbackup_transporter] cPanel Backup Transporter Queue Daemon is being stopped.
     
  3. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    It looks like the upload attempt to the remote destination is timing out. You can adjust the following option in "WHM >> Backup Configuration" to allow more time for uploads:

    Maximum destination timeout in seconds

    In addition, you can adjust the "Timeout" value for the specific remote destination by editing the destination in "WHM >> Backup Configuration". Documentation on these settings is available at:

    Backup Configuration - Documentation - cPanel Documentation

    Thank you.
     
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  4. Nurs1927

    Nurs1927 Active Member

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    Thanks, this SOLVED my problem!
     
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  5. cPanelMichael

    cPanelMichael Forums Analyst
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  6. Cloudpockets

    Cloudpockets Registered

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    I'm having this exact same problem. I've changed the Destination and Restore Timeout values to the maximum, and changed the FTP Destination Timeout to it's maximum. But I'm still getting a whole bunch of timeout error in the transport log.

    Is there anything else I can do to fix this?
     
  7. cPanelMichael

    cPanelMichael Forums Analyst
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    Have you tried manually uploading backup archives to that remote destination via the "ftp" command from your server's command line to verify if the remote destination isn't rejecting connections after a configured time period? Also, how large are the archives?

    Thank you.
     
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