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Backup transport error : timeout

Discussion in 'Data Protection' started by SecondSight, Aug 31, 2016.

  1. SecondSight

    SecondSight Well-Known Member

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    Hello ! :)

    I get errors regarding the backup transport on my backup server.

    There are two backup files :
    - one which is about 17 Gig big and which can't be sent,
    - another one which is only 50 Mb big which is sent successfully.

    Here is the log's content :
    Code:
    [2016-08-30 02:25:07 +0200] info [cpbackup_transporter] Initializing log file
    [2016-08-30 02:25:07 +0200] info [cpbackup_transporter] cPanel Backup Transporter Queue Daemon started.
    [2016-08-30 02:25:07 +0200] info [cpbackup_transporter] cpbackup_transporter - started
    [2016-08-30 02:25:07 +0200] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
    [2016-08-30 02:25:07 +0200] info [cpbackup_transporter] cpbackup_transporter - Processing next task
    [2016-08-30 02:25:07 +0200] info [cpbackup_transporter] Starting a "copy" operation on the "ftpbackupserver" destination ID "54E608uhw01JVBIYVoq1ihL9".
    [2016-08-30 02:25:07 +0200] info [cpbackup_transporter] Base path for destination is /
    [2016-08-30 02:25:07 +0200] info [cpbackup_transporter] Upload attempt #1 starting for /home/backup/2016-08-30/accounts/forums.tar.gz to /2016-08-30/forums.tar.gz for destination:  ftpbackupserver
    [2016-08-30 12:30:19 +0200] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
    [2016-08-30 12:30:19 +0200] info [cpbackup_transporter] cpbackup_transporter - Processing next task
    [2016-08-30 12:30:19 +0200] info [cpbackup_transporter] Starting a "prune" operation on the "ftpbackupserver" destination ID "54E608uhw01JVBIYVoq1ihL9".
    [2016-08-30 12:30:19 +0200] info [cpbackup_transporter] Base path for destination is /
    [2016-08-30 12:30:21 +0200] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
    [2016-08-30 12:30:21 +0200] info [cpbackup_transporter] cpbackup_transporter - Processing next task
    [2016-08-30 12:30:21 +0200] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
    [2016-08-30 12:30:21 +0200] info [cpbackup_transporter] cpbackup_transporter - Exiting - the queue has been emptied; no more work to do
    [2016-08-30 12:30:21 +0200] info [cpbackup_transporter] cPanel Backup Transporter Queue Daemon is being stopped.
    [2016-08-31 02:24:39 +0200] info [cpbackup_transporter] Initializing log file
    [2016-08-31 02:24:39 +0200] info [cpbackup_transporter] cPanel Backup Transporter Queue Daemon started.
    [2016-08-31 02:24:39 +0200] info [cpbackup_transporter] cpbackup_transporter - started
    [2016-08-31 02:24:39 +0200] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
    [2016-08-31 02:24:39 +0200] info [cpbackup_transporter] cpbackup_transporter - Processing next task
    [2016-08-31 02:24:39 +0200] info [cpbackup_transporter] Starting a "copy" operation on the "ftpbackupserver" destination ID "54E608uhw01JVBIYVoq1ihL9".
    [2016-08-31 02:24:39 +0200] info [cpbackup_transporter] Base path for destination is /
    [2016-08-31 02:24:40 +0200] info [cpbackup_transporter] Upload attempt #1 starting for /home/backup/2016-08-31/accounts/forums.tar.gz to /2016-08-31/forums.tar.gz for destination:  ftpbackupserver
    [2016-08-31 04:08:05 +0200] warn [cpbackup_transporter] Upload attempt failed: Timeout at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/5.22.1/Net/FTP.pm line 851.
    at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 27.
      Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x3063970), "Upload attempt failed: Timeout at /usr/local/cpanel/3rdparty/"...) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 494
      Cpanel::Backup::Queue::transport_backup::attempt_to_upload_file(Cpanel::Backup::Queue::transport_backup=HASH(0x3365400), Cpanel::Transport::Files::FTP=HASH(0x3d7a9d8), "/home/backup/2016-08-31/accounts/forums.tar.gz", "/2016-08-31/forums.tar.gz", Cpanel::LoggerAdapter=HASH(0x3063970)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 256
      Cpanel::Backup::Queue::transport_backup::process_task(Cpanel::Backup::Queue::transport_backup=HASH(0x3365400), cPanel::TaskQueue::Task=HASH(0x3db5240), Cpanel::LoggerAdapter=HASH(0x3063970)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 585
      eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 588
      cPanel::TaskQueue::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 238
      eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 238
      cPanel::StateFile::Guard::call_unlocked(cPanel::StateFile::Guard=HASH(0x3d7cb10), CODE(0x3d7cbe8)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 593
      cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x3d7cb70)) called at /usr/local/cpanel/bin/cpbackup_transporter line 150
      eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 148
    [2016-08-31 04:08:05 +0200] info [cpbackup_transporter] Upload attempt #2 starting for /home/backup/2016-08-31/accounts/forums.tar.gz to /2016-08-31/forums.tar.gz for destination:  ftpbackupserver
    [2016-08-31 04:08:05 +0200] warn [cpbackup_transporter] Upload attempt failed: Unknown command
    at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 27.
      Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x3063970), "Upload attempt failed: Unknown command\x{a}") called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 494
      Cpanel::Backup::Queue::transport_backup::attempt_to_upload_file(Cpanel::Backup::Queue::transport_backup=HASH(0x3365400), Cpanel::Transport::Files::FTP=HASH(0x3d7a9d8), "/home/backup/2016-08-31/accounts/forums.tar.gz", "/2016-08-31/forums.tar.gz", Cpanel::LoggerAdapter=HASH(0x3063970)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 256
      Cpanel::Backup::Queue::transport_backup::process_task(Cpanel::Backup::Queue::transport_backup=HASH(0x3365400), cPanel::TaskQueue::Task=HASH(0x3db5240), Cpanel::LoggerAdapter=HASH(0x3063970)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 585
      eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 588
      cPanel::TaskQueue::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 238
      eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 238
      cPanel::StateFile::Guard::call_unlocked(cPanel::StateFile::Guard=HASH(0x3d7cb10), CODE(0x3d7cbe8)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 593
      cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x3d7cb70)) called at /usr/local/cpanel/bin/cpbackup_transporter line 150
      eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 148
    [2016-08-31 04:08:05 +0200] info [cpbackup_transporter] Upload attempt #3 starting for /home/backup/2016-08-31/accounts/forums.tar.gz to /2016-08-31/forums.tar.gz for destination:  ftpbackupserver
    [2016-08-31 04:08:05 +0200] warn [cpbackup_transporter] Upload attempt failed: Unknown command
    at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 27.
      Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x3063970), "Upload attempt failed: Unknown command\x{a}") called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 494
      Cpanel::Backup::Queue::transport_backup::attempt_to_upload_file(Cpanel::Backup::Queue::transport_backup=HASH(0x3365400), Cpanel::Transport::Files::FTP=HASH(0x3d7a9d8), "/home/backup/2016-08-31/accounts/forums.tar.gz", "/2016-08-31/forums.tar.gz", Cpanel::LoggerAdapter=HASH(0x3063970)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 256
      Cpanel::Backup::Queue::transport_backup::process_task(Cpanel::Backup::Queue::transport_backup=HASH(0x3365400), cPanel::TaskQueue::Task=HASH(0x3db5240), Cpanel::LoggerAdapter=HASH(0x3063970)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 585
      eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 588
      cPanel::TaskQueue::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 238
      eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 238
      cPanel::StateFile::Guard::call_unlocked(cPanel::StateFile::Guard=HASH(0x3d7cb10), CODE(0x3d7cbe8)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 593
      cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x3d7cb70)) called at /usr/local/cpanel/bin/cpbackup_transporter line 150
      eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 148
    [2016-08-31 04:08:05 +0200] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
    [2016-08-31 04:08:05 +0200] info [cpbackup_transporter] cpbackup_transporter - Processing next task
    [2016-08-31 04:08:05 +0200] info [cpbackup_transporter] Starting a "copy" operation on the "ftpbackupserver" destination ID "54E608uhw01JVBIYVoq1ihL9".
    [2016-08-31 04:08:05 +0200] info [cpbackup_transporter] Base path for destination is /
    [2016-08-31 04:08:05 +0200] info [cpbackup_transporter] Upload attempt #1 starting for /home/backup/2016-08-31/accounts/othforums.tar.gz to /2016-08-31/othforums.tar.gz for destination:  ftpbackupserver
    [2016-08-31 04:08:54 +0200] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
    [2016-08-31 04:08:54 +0200] info [cpbackup_transporter] cpbackup_transporter - Processing next task
    [2016-08-31 04:08:54 +0200] info [cpbackup_transporter] Starting a "prune" operation on the "ftpbackupserver" destination ID "54E608uhw01JVBIYVoq1ihL9".
    [2016-08-31 04:08:54 +0200] info [cpbackup_transporter] Base path for destination is /
    [2016-08-31 04:08:55 +0200] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
    [2016-08-31 04:08:55 +0200] info [cpbackup_transporter] cpbackup_transporter - Processing next task
    [2016-08-31 04:08:55 +0200] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
    [2016-08-31 04:08:55 +0200] info [cpbackup_transporter] cpbackup_transporter - Exiting - the queue has been emptied; no more work to do
    [2016-08-31 04:08:55 +0200] info [cpbackup_transporter] cPanel Backup Transporter Queue Daemon is being stopped.
    
    How can I fix this in you opinion ?

    Thank you ! :)
     
    #1 SecondSight, Aug 31, 2016
    Last edited by a moderator: Aug 31, 2016
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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