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Backup Transport Error

Discussion in 'Data Protection' started by Jay Asher, Jun 27, 2015.

  1. Jay Asher

    Jay Asher Member

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    I'm getting this error message: Unable to send “/backup/2015-06-26/accounts/********.tar.gz” to destination “Backup FTP”

    Looking into cpbackup_transporter.log:

    Code:
    [2015-06-26 14:11:29 -0700] info [cpbackup_transporter] Initializing log file
    [2015-06-26 14:11:29 -0700] info [cpbackup_transporter] cPanel Backup Transporter Queue Daemon started.
    [2015-06-26 14:11:29 -0700] info [cpbackup_transporter] cpbackup_transporter - started
    [2015-06-26 14:11:29 -0700] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
    [2015-06-26 14:11:29 -0700] info [cpbackup_transporter] cpbackup_transporter - Processing next task
    [2015-06-26 14:11:29 -0700] info [cpbackup_transporter] Starting a "copy" operation on the "Backup FTP" destination ID "********".
    [2015-06-26 14:11:29 -0700] info [cpbackup_transporter] Base path for destination is ********
    [2015-06-26 14:11:29 -0700] info [cpbackup_transporter] Upload attempt #1 starting for /backup/2015-06-26/accounts/********.tar.gz to ********/2015-06-26/********.tar.gz for destination:  Backup FTP
    [2015-06-26 14:29:19 -0700] warn [cpbackup_transporter] Upload attempt failed: File status okay; about to open data connection.
    at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 26
       Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0xe6d278), 'Upload attempt failed: File status okay; about to open data connection.\x0A') called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 379
    ...
    
    It goes on to attempt the transfer 3 times, fails, then exits. This is happening every day.
     
    #1 Jay Asher, Jun 27, 2015
    Last edited by a moderator: Jun 27, 2015
  2. 24x7ss

    24x7ss Well-Known Member

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    Hello,

    Did you manually tried to connect to backup server from your cPanel server ? It seems backup server is not accepting the connection for data transfer.
     
  3. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

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    Hello :)

    Have you tried manually uploading a file from your cPanel server to the remote destination via FTP to verify the issue isn't with the remote server?

    Thank you.
     
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