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Backup transport errors on some accounts

Discussion in 'Data Protection' started by thanasis, Dec 17, 2017.

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  1. thanasis

    thanasis Active Member

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    Hello, today i got the error:

    Code:
    Transport errors encountered.
    The system encountered errors during transport of the backup files.
    Unable to send “/backup/weekly/2017-12-17/accounts/filename1-=-meta” to destination “disk - SFTP”
    .....
    Below is a preview of the attached log file.
    Preview of transport errors log:
    Unable to send “/backup/weekly/2017-12-17/accounts/filefile.tar.gz” to destination “disk - SFTP”
    .....
    At my server i have almost 80 accounts. The problem was only at 7 accounts...
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    This typically happens when the connection to the SFTP server times out or hangs. Is this happening on multiple backup generations, and if so, does it happen for the same accounts each time? Note that sometimes these types of issues require further investigation, so feel free to open a support ticket using the link in my signature sand we can take a closer look.

    Thank you.
     
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